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Jones Law Group, LLC

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Jones Law Group, LLC Reviews (17)

This is in response to complaint number [redacted] filed by Dr [redacted] and received by our office on July 17, My name is [redacted] and I am the attorney responsible for overseeing our litigation and collection departments here at the Jones Law Group, LLC Please allow this to serve as our response, and I am happy to provide additional assistance if the Revdex.com or the complainant believes additional explanation is needed.A collection account was placed with our office in 2014, and a phone number for the collection debtor was associated with that account It appears that Dr [redacted] received two phone calls recently from our automated dialer system While Dr [redacted] does not referenced his phone number specifically in the complaint, I am assuming that his phone number is the same one that had been associated with the account in (ending in ***-***-1800) Given that Dr [redacted] does not specify the dates of the phone calls or the specific identity of the person he spoke with in our office, I am left to speculate about the dates of the calls However, I believe these calls were placed to that phone number on July and July based upon my review of the account notes and the records from the automated dialer provider.Based upon my investigation it appears that the phone number we have in our system is not the correct number for the collection matter we are working Given the explanation provided by Dr [redacted] , that the phone number referenced above is his and is not associated in any way with the collection account in our office, we have removed that phone number from our system Dr [redacted] will receive no further communication from our office.Our firm provides legal services for many types of legal matters A portion of our practice is dedicated to the collection of consumer and commercial accounts, and we pride ourselves on working those accounts diligently and in a fair, honest and ethical manner When an issue such as this arises, we do our best to thoroughly investigate the facts surrounding the matter in order to resolve the issue promptly and fairly We apologize to Dr [redacted] for any inconvenience our error has causedI trust that this response is satisfactory and I again invite you to contact my directly at ###-###-#### if I can be of additional assistance.Sincerely, [redacted]

Thank you for the opportunity to reply to Mrs***'s follresponse The information Mrs [redacted] provided in her follow-up, specifically referencing our client Landmark, allowed me to locate the loan that is the subject of this dispute She is correct that Attorney J [redacted] sent her a letter regarding a potential garnishment I have spoken at length with Mr [redacted] about this issue as [redacted] is his direct client Attorney J [redacted] actually served Mr [redacted] and his employer with a garnishment in June of this year, and Mr***'s employer remitted several thousand dollars to the court After being notified of the garnishment earlier this month (filed on August 3, 2016), Mr [redacted] immediately sent a garnishment release to the court All of that money, with the possible exception of a small amount of court costs that the court levies, will be returned to Mr*** None of that money ever came to our officeWith respect to the $refund check that was issued by the Ohio Attorney General, I can most assuredly represent to Mrs [redacted] that this check was sent to her, albeit to an outdated address, on July 26, This refund came as a result of the ***s' credit counseling service sending us a check with the older State of Ohio account number Since our system showed an old State debt, we naturally forwarded the check to the Ohio Attorney General who then posted it to the old account Once they realized that the old account had already been paid off, they cut a refund check and sent it to our office with directions to send it to the ***s We did so in July, but it appears that the ***s have not received it yet It has not been returned to our office When I spoke with my contact at the Ohio Attorney General's office yesterday, they were having difficult locating the refund check because I could not provide them with a check number We do not record the check numbers of the refund checks the OAG sends us Because of this they were having problems trying to locate the check I supplied them the approximate date and Mr***'s name, and was told that they would likely have to involve the Ohio Treasury to try to track it down because the Treasurer's office would've been the State entity that actually cut the check I can't comment on what the OAG may have told Mrs [redacted] yesterday because I was not privy to that conversation I understand that Mrs [redacted] is frustrated about not having received the refund check yet, but at this point I am limited in what I can do to help her, aside from checking with the OAG to see if the check has been cashed by someone other than the ***s But I will continue working diligently to get to the bottom of this I might suggest to Mrs [redacted] to check with her former local USPS to see if they have the check either awaiting forwarding to her new address or if they have record of forwarding it to her new local USPS

We have received this consumer's complaint and I have reviewed all records associated with the account and have spoken with the account representative We wish to respond with the explanation below.Jones Law Group is a law firm in Columbus that practices civil litigation Part of our practice is the collection of consumer and commercial collections accounts, a portion of which is placed with us from the State of Ohio Attorney General's Office as we are Special Counsel for the AG The AG placed three accounts with our office in the name of the complainant, [redacted] for overdue personal income tax obligations Our office spoke with Ms [redacted] on several occasions in an attempt to reach an amicable resolution, but we were ultimately forced to file a garnishment on the first of the three accounts That account was then paid off through the garnishment process Our office then contacted Ms [redacted] to try to resolve the next overdue tax account in the series This account is the one Ms [redacted] is complaining of here.Ms [redacted] agreed to set up a payment arrangement on this account so that she wouldn't be garnished again Unfortunately Ms [redacted] did not make her payments as agreed and we were forced to file a garnishment Before doing so, our office gave Ms [redacted] ample opportunity to try to resolve the matter, but the parties could not reach an amicable resolution We've explained to Ms [redacted] that if she believes she has records showing her taxes were actually paid, she needs to submit those records to the State of Ohio for review and consideration She has not done so and therefore we are left with no choice but to get this particular tax account paid through the garnishment process If/when she ultimately provides documentation proving that the taxes are not owed and/or have already been paid, the State Tax Department will notify us to cease the garnishment Until that time, we will continue the garnishment process until the tax obligations have been paid in full.We have not treated Ms [redacted] unfairly or in a disrespectful manner during this entire process While we understand that this process may be difficult for her, we have a duty to represent our client the State of Ohio to the best of our ability and in a manner consistent with the law.I invite you to contact me should you need additional information regarding this matter

We received a letter from Nathaniel J [redacted] regarding a possible wage garnishment if we did not contact the Jones Law GroupThis was because of an old car loan debt that we had with a company named [redacted] AcceptanceWe did not contact them for an old debt with the Attorney Generals officeBesides the old debt was paid many years agoWe have not been able to get anyone to provide us with a name and phone number to the Attorney Generals office where we could speak to them about thisI have however talked to the Attorney Generals Office and they have told me that they do not show any record of mailing a payment in the amount of $to my husband [redacted] ***We would like that information to be provided to us, so that we can get our money backI have provided documentation above to show why we sent the payment in the amount of $to the Jones Law Group Regards, [redacted] And Chasity ***y

I have been asked to review the above Revdex.com Complaint filed by the ***s against the Jones Law Group, LLC Please allow this correspondence to serve as our written response to the ComplaintJones Law Group, LLC is a law firm in Columbus that practices civil litigation Part of our practice is the collection of consumer and commercial collection accounts for private entities as well as the State of Ohio One particular overdue State of Ohio financial obligation in the name of [redacted] was placed with our office several years ago, and the first and only contact we ever had with Mr [redacted] was a letter we sent them in November, The account was closed and no work ever done on the account after early 2012, when the State of Ohio notified us that the account had been paid in fullThereafter, sometime in May or June of 2016, the ***s made a payment on the account in the amount of $ The check was cashed not by our office but by the State of Ohio Attorney General's Office ("OAG") The OAG then refunded the $to our office in late July, and asked that we send the refund to the ***ys We sent the State of Ohio refund check to the ***s on or about July 26, but apparently we sent the check to the ***s former address When Mrs [redacted] called us to inquire about the status of the refund, we advised her that we sent the check to the address we had in our system She indicated that the address we had on file was incorrect and provided us a new address She also said that she and her husband have a forwarding order at the USPS and that the check should eventually get to them It appears now that the ***s have never received the check, and it has never been returned to our office eitherWe have contacted the issuing agency at the State of Ohio to inquire as to whether it's ever been cashed or returned to them We're waiting on a response from themTo be clear, there has never been an account in our office in the ***s' name other than the State of Ohio obligation We have no auto loan account and we have no prior knowledge of any consumer credit counseling service that Mrs [redacted] references in her Complaint We are aware that a $payment was received by the State of Ohio, and that the State issued a $refund check in the ***s' name and sent it to us to mail to the ***s As we've explained to Mrs [redacted] by phone in the last 2-weeks, the $refund was sent by our office to the ***s on July Mrs [redacted] assured us that although we sent it to an incorrect address, she should still get the check because the USPS forwarding order was still active We do know that the USPS has never returned the check to our officeWe are working with the State of Ohio to see if the check has been cashed or returned to them, and then we'll be able to give Mrs [redacted] more information about the status of the refund Please let me know if I can be of further assistance

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Thank you for the opportunity to reply to Mrs***'s follresponse The information Mrs*** provided in her follow-up, specifically referencing our client Landmark, allowed me to locate the loan that is the subject of this dispute She is correct that Attorney J*** sent her a letter regarding a potential garnishment I have spoken at length with Mr*** about this issue as *** is his direct client Attorney J*** actually served Mr*** and his employer with a garnishment in June of this year, and Mr***'s employer remitted several thousand dollars to the court After being notified of the garnishment earlier this month (filed on August 3, 2016), Mr*** immediately sent a garnishment release to the court All of that money, with the possible exception of a small amount of court costs that the court levies, will be returned to Mr*** None of that money ever came to our office.With respect to the $refund check that was issued by the Ohio Attorney General, I can most assuredly represent to Mrs*** that this check was sent to her, albeit to an outdated address, on July 26, This refund came as a result of the ***s' credit counseling service sending us a check with the older State of Ohio account number Since our system showed an old State debt, we naturally forwarded the check to the Ohio Attorney General who then posted it to the old account Once they realized that the old account had already been paid off, they cut a refund check and sent it to our office with directions to send it to the ***s We did so in July, but it appears that the ***s have not received it yet It has not been returned to our office. When I spoke with my contact at the Ohio Attorney General's office yesterday, they were having difficult locating the refund check because I could not provide them with a check number We do not record the check numbers of the refund checks the OAG sends us Because of this they were having problems trying to locate the check I supplied them the approximate date and Mr***'s name, and was told that they would likely have to involve the Ohio Treasury to try to track it down because the Treasurer's office would've been the State entity that actually cut the check I can't comment on what the OAG may have told Mrs*** yesterday because I was not privy to that conversation I understand that Mrs*** is frustrated about not having received the refund check yet, but at this point I am limited in what I can do to help her, aside from checking with the OAG to see if the check has been cashed by someone other than the ***s But I will continue working diligently to get to the bottom of this I might suggest to Mrs*** to check with her former local USPS to see if they have the check either awaiting forwarding to her new address or if they have record of forwarding it to her new local USPS

I have been asked to review the above Revdex.com Complaint filed by the ***s against the Jones Law Group, LLC Please allow this correspondence to serve as our written response to the ComplaintJones Law Group, LLC is a law firm in Columbus that practices civil litigation Part of our
practice is the collection of consumer and commercial collection accounts for private entities as well as the State of Ohio One particular overdue State of Ohio financial obligation in the name of *** *** was placed with our office several years ago, and the first and only contact we ever had with Mr*** was a letter we sent them in November, The account was closed and no work ever done on the account after early 2012, when the State of Ohio notified us that the account had been paid in fullThereafter, sometime in May or June of 2016, the ***s made a payment on the account in the amount of $ The check was cashed not by our office but by the State of Ohio Attorney General's Office ("OAG") The OAG then refunded the $to our office in late July, and asked that we send the refund to the ***ys We sent the State of Ohio refund check to the ***s on or about July 26, but apparently we sent the check to the ***s former address When Mrs*** called us to inquire about the status of the refund, we advised her that we sent the check to the address we had in our system She indicated that the address we had on file was incorrect and provided us a new address She also said that she and her husband have a forwarding order at the USPS and that the check should eventually get to them It appears now that the ***s have never received the check, and it has never been returned to our office eitherWe have contacted the issuing agency at the State of Ohio to inquire as to whether it's ever been cashed or returned to them We're waiting on a response from them.To be clear, there has never been an account in our office in the ***s' name other than the State of Ohio obligation We have no auto loan account and we have no prior knowledge of any consumer credit counseling service that Mrs*** references in her Complaint We are aware that a $payment was received by the State of Ohio, and that the State issued a $refund check in the ***s' name and sent it to us to mail to the ***s As we've explained to Mrs*** by phone in the last 2-weeks, the $refund was sent by our office to the ***s on July Mrs*** assured us that although we sent it to an incorrect address, she should still get the check because the USPS forwarding order was still active We do know that the USPS has never returned the check to our office.We are working with the State of Ohio to see if the check has been cashed or returned to them, and then we'll be able to give Mrs*** more information about the status of the refund Please let me know if I can be of further assistance

Based on my last experience this summer with the Jones Law Group in Columbus, Ohio, I feel compelled to write this review in regardsI have always known that Eric Jones and his attorneys were proficient in the workers compensation, social security, and nursing home abuse areas of practice, but, what I didn't know is that they were so capable in defending business contractual disputes as wellIt truly amazes me the true reach of this firm as they never once had to reach out of house for me to secure a highly competent defenseThey were diligent in their approach and study, clear cut and concise as to what my options were, forthright into what may lead to negative results, and very aggressive in regards to my defenseTheir fees were lower than most and their service and response was unbelievableI have no question should something terrible arise in the future on who to call first to either handle the situation or refer me to who will do the same type of job

We received a letter from Nathaniel J[redacted] regarding a possible wage garnishment if we did not contact the Jones Law Group. This was because of an old car loan debt that we had with a company named [redacted] Acceptance. We did not contact them for an old debt with the Attorney Generals office. Besides the old debt was paid many years ago.... We have not been able to get anyone to provide us with a name and phone number to the Attorney Generals office where we could speak to them about this. I have however talked to the Attorney Generals Office and they have told me that they do not show any record of mailing a payment in the amount of $302 to my husband [redacted]. We would like that information to be provided to us, so that we can get our money back. I have provided documentation above to show why we sent the payment in the amount of $302.00 to the Jones Law Group. 
Regards,
[redacted] And Chasity [redacted]y

We have received this consumer's complaint and I have reviewed all records associated with the account and have spoken with the account representative.  We wish to respond with the explanation below.Jones Law Group is a law firm in Columbus that practices civil litigation.  Part of our...

practice is the collection of consumer and commercial collections accounts, a portion of which is placed with us from the State of Ohio Attorney General's Office as we are Special Counsel for the AG.  The AG placed three accounts with our office in the name of the complainant, [redacted] for overdue personal income tax obligations.  Our office spoke with Ms. [redacted] on several occasions in an attempt to reach an amicable resolution, but we were ultimately forced to file a garnishment on the first of the three accounts.  That account was then paid off through the garnishment process.  Our office then contacted Ms. [redacted] to try to resolve the next overdue tax account in the series.  This account is the one Ms. [redacted] is complaining of here.Ms. [redacted] agreed to set up a payment arrangement on this account so that she wouldn't be garnished again.  Unfortunately Ms. [redacted] did not make her payments as agreed and we were forced to file a garnishment.  Before doing so, our office gave Ms. [redacted] ample opportunity to try to resolve the matter, but the parties could not reach an amicable resolution.  We've explained to Ms. [redacted] that if she believes she has records showing her taxes were actually paid, she needs to submit those records to the State of Ohio for review and consideration.  She has not done so and therefore we are left with no choice but to get this particular tax account paid through the garnishment process.  If/when she ultimately provides documentation proving that the taxes are not owed and/or have already been paid, the State Tax Department will notify us to cease the garnishment.  Until that time, we will continue the garnishment process until the tax obligations have been paid in full.We have not treated Ms. [redacted] unfairly or in a disrespectful manner during this entire process.  While we understand that this process may be difficult for her, we have a duty to represent our client the State of Ohio to the best of our ability and in a manner consistent with the law.I invite you to contact me should you need additional information regarding this matter.

I have been asked to review the above Consumer Complaint filed by Rick P[redacted] against the Jones Law Group, LLC. Please allow this correspondence to serve as our written response to Mr. P[redacted]’ Complaint. Jones Law Group, LLC is a law firm in Columbus that practices civil litigation.  Part of...

its practice is the collection of consumer and commercial collection accounts, and one of our clients in this area of our practice is the Ohio Attorney General, who assigns state tax assessments to us for collection. Mr. P[redacted] worked with our firm by phone in late May and early-mid June, 2017 to attempt to resolve certain state assessments.  Ultimately it was agreed that the taxpayer would immediately tender a lump sum amount that he and our collection representative determined would likely be owed after application of garnishment monies that had, according to Mr. P[redacted], already been deducted from the taxpayer's paycheck.  Those monies had not yet been received by the court, however, which meant our rep had to rely solely on the taxpayer's representation of how much had been taken out when he provided the taxpayer with the amount required to pay the account(s) off.  Ultimately there was some confusion as to when the garnishment would be released after the lump sum payment had been made.  Mr. P[redacted] claims that our rep told him we would release it immediately upon his making a voluntary payment in the amount that was likely remaining to pay the account(s) off.  Our rep claims that he advised Mr. P[redacted] that we could not release the garnishment until the court records reflect that the garnishment monies had been received by the court and sent to our office, which is consistent with our firm policy.  Unfortunately the court delayed processing garnishment funds it had received for a lengthy period of time, and this resulted in funds not being remitted to us timely.  Once we received the funds, we immediately released the garnishment.  However, by that time the taxpayer's paycheck had been garnished at least two additional times.  We worked directly with court personnel to ensure that the garnishment had been released on a going-forward basis, and we also worked with the taxpayer's employer directly to alert them of the release.  I have spoken on multiple occasions to Mr. P[redacted] since he filed filed his complaint, and we have agreed to refund the additional garnishments.  We also worked directly with the court to request that they refund any additional garnishment checks directly to the taxpayer.  I believe based upon my conversations with Mr. P[redacted] that we have resolved all of his issues, and that he is satisfied with the actions we have taken.   I believe this addresses the issue raised in Mr. P[redacted]' Complaint, and I trust that our explanation demonstrates that the actions we have taken reflect our good faith in attempting to resolve the complaint.    If you have additional questions or concerns, please feel free to contact me directly at ###-###-#### and I would be happy to discuss this matter with you in greater detail. Robert A. F[redacted]

This is in response to complaint number [redacted] filed by Dr. [redacted] and received by our office on July 17, 2015.  My name is [redacted] and I am the attorney responsible for overseeing our litigation and collection departments here at the Jones Law Group, LLC.  Please...

allow this to serve as our response, and I am happy to provide additional assistance if the Revdex.com or the complainant believes additional explanation is needed.A collection account was placed with our office in 2014, and a phone number for the collection debtor was associated with that account.  It appears that Dr. [redacted] received two phone calls recently from our automated dialer system.  While Dr. [redacted] does not referenced his phone number specifically in the complaint, I am assuming that his phone number is the same one that had been associated with the account in 2014 (ending in [redacted]-1800).  Given that Dr. [redacted] does not specify the dates of the phone calls or the specific identity of the person he spoke with in our office, I am left to speculate about the dates of the calls.  However, I believe these calls were placed to that phone number on July 2 and July 15  based upon my review of the account notes and the records from the automated dialer provider.Based upon my investigation it appears that the phone number we have in our system is not the correct number for the collection matter we are working.  Given the explanation provided by Dr. [redacted], that the phone number referenced above is his and is not associated in any way with the collection account in our office, we have removed that phone number from our system.  Dr. [redacted] will receive no further communication from our office.Our firm provides legal services for many types of legal matters.  A portion of our practice is dedicated to the collection of consumer and commercial accounts, and we pride ourselves on working those accounts diligently and in a fair, honest and ethical manner.  When an issue such as this arises, we do our best to thoroughly investigate the facts surrounding the matter in order to resolve the issue promptly and fairly.  We apologize to Dr. [redacted] for any inconvenience our error has caused. I trust that this response is satisfactory and I again invite you to contact my directly at ###-###-#### if I can be of additional assistance.Sincerely,[redacted]

I have been asked to review the above Revdex.com Complaint filed by the [redacted]s against the Jones Law Group, LLC.  Please allow this correspondence to serve as our written response to the Complaint. Jones Law Group, LLC is a law firm in Columbus that...

practices civil litigation.  Part of our practice is the collection of consumer and commercial collection accounts for private entities as well as the State of Ohio.  One particular overdue State of Ohio financial obligation in the name of [redacted] was placed with our office several years ago, and the first and only contact we ever had with Mr. [redacted] was a letter we sent them in November, 2008.  The account was closed and no work ever done on the account after early 2012, when the State of Ohio notified us that the account had been paid in full. Thereafter, sometime in May or June of 2016, the [redacted]s made a payment on the account in the amount of $302.  The check was cashed not by our office but by the State of Ohio Attorney General's Office ("OAG").  The OAG then refunded the $302 to our office in late July, 2016 and asked that we send the refund to the [redacted]ys.  We sent the State of Ohio refund check to the [redacted]s on or about July 26, but apparently we sent the check to the [redacted]s former address.  When Mrs. [redacted] called us to inquire about the status of the refund, we advised her that we sent the check to the address we had in our system.  She indicated that the address we had on file was incorrect and provided us a new address.  She also said that she and her husband have a forwarding order at the USPS and that the check should eventually get to them.  
It appears now that the [redacted]s have never received the check, and it has never been returned to our office either. We have contacted the issuing agency at the State of Ohio to inquire as to whether it's ever been cashed or returned to them.  We're waiting on a response from them.
To be clear, there has never been an account in our office in the [redacted]s' name other than the State of Ohio obligation.  We have no auto loan account and we have no prior knowledge of any consumer credit counseling service that Mrs. [redacted] references in her Complaint.  We are aware that a $302 payment was received by the State of Ohio, and that the State issued a $302 refund check in the [redacted]s' name and sent it to us to mail to the [redacted]s.  As we've explained to Mrs. [redacted] by phone in the last 2-3 weeks, the $302 refund was sent by our office to the [redacted]s on July 26.  Mrs. [redacted] assured us that although we sent it to an incorrect address, she should still get the check because the USPS forwarding order was still active.  We do know that the USPS has never returned the check to our office.
We are working with the State of Ohio to see if the check has been cashed or returned to them, and then we'll be able to give Mrs. [redacted] more information about the status of the refund.  Please let me know if I can be of further assistance.

This is in response to Revdex.com complaint number 10289507.  Please note that while the complaint is dated October 31, 2014, my office did not receive it until November 18, 2014 via email, and unfortunately it went to our firm's junk email folder which delayed our response even further. We never...

received a hard copy via regular mail, though it is possible that it may have been sent to the wrong address.  Having said that, however, please allow our response to serve as a timely written reply to the complaint.  If the Revdex.com desires additional information not included with our response, please contact me at rflaugher@joneslg or my paralegal Tanya Smith at [email protected] Law Group, LLC is a law firm in Columbus that practices civil litigation.  Part of our practice is the collection of consumer and commercial collection accounts.  Overdue tax accounts in the name of the complainant were placed with our office for collection by our client, the State of Ohio Department of Taxation.  On or about October 30, 2014, [redacted], an employee in our collection department, attempted to contact the complainant at the number provided to us by our client.  It was determined that this was the complainant's work phone number.  During each attempt to speak with the complainant on that date, Mr. [redacted] was told that the complainant was unavailable, and Mr. [redacted] was asked to hold while he was transferred to voicemail.  On the first couple of attempts whoever was speaking with Mr. [redacted] hung up the phone rather than send it to voicemail, meaning Mr. [redacted] was unable to leave a message.  It was not until the final attempt on Thursday 10/30/14 that Mr. [redacted]e was able to speak with the complainant directly.  The complainant advised Mr. [redacted] that he would review the account(s) in question and follow-up with Mr. [redacted] on the following Monday, November 3, 2014 to make payment arrangements.  Unfortunately the complainant did not respond within that promised time-frame and Mr. [redacted] reviewed the account(s) for further legal action.  Mr. [redacted] contacted claimant's employer to verify employment and to confirm the employer's payroll address, then referred the file out to the firm's attorneys to begin wage garnishment procedures.  On or about November 13, 2014 the complainant contacted Mr. [redacted] to explain that he was unable to pay the debt as originally planned.  At that time Mr. [redacted]e informed the complainant that the account had been referred to the firm's attorneys for garnishment.  At no time during either of the two telephone conversations between the complainant and Mr. [redacted] did the complainant request additional documentation supportive of our client's claim, nor did he make a complaint to Mr. [redacted] or his supervisor about how Mr. [redacted] was handling the file.  On a related note, the undersigned has sent the complainant a copy of the documentation supporting the creditor's claim(s) under separate cover, all as requested by complainant.  Given the confidential nature of the collection matter, these documents are not included in this response.  I have investigated the facts of this complaint, including reviewing the complainant's written allegations, reviewing the electronic notes on the account(s), reviewing the supporting documentation provided by the client, and discussing with Mr. [redacted] the details of all interactions he has had with the complainant.  I have found no bases for the complainant's assertions that Mr. [redacted]'s has improperly handled the subject collection file(s).  Phone calls to an employer are acceptable under both state and federal law unless the employee indicates that he or she cannot take calls at his/her place of employment.  The complainant did not do that here.  Mr. [redacted] has indicated that the only questions he posed to complainant's employer pertained to employment verification and address confirmation.  Nothing else was discussed with complainant's employer.  Finally, the complainant himself does not deny owing the state taxes Mr. [redacted] has contacted him about, and in fact the complainant says that he wants to pay the debt via a payment plan.   Our law firm takes pride in the professional nature in which all of its employees conduct themselves when dealing with clients or opposing parties.   We take complaints such as those alleged by the complainant seriously.  I believe this addresses the issues raised by the complainant herein, and I trust that our explanation demonstrates that there was absolutely no wrongdoing on the part of our office or Mr. [redacted].   If you have additional questions or concerns, please feel free to contact me directly at ###-###-#### and I would be happy to discuss this matter with you in greater detail.  Sincerely,[redacted]JONES LAW GROUP, LLC513 E. Rich StreetColumbus, Ohio 43215

Thank you for the opportunity to reply to Mrs. [redacted]'s follow-up response.  
The information Mrs. [redacted] provided in her follow-up, specifically referencing our client Landmark, allowed me to locate the loan that is the subject of this dispute.  She is correct that Attorney J[redacted] sent her a letter regarding a potential garnishment.  I have spoken at length with Mr. [redacted] about this issue as [redacted] is his direct client.  Attorney J[redacted] actually served Mr. [redacted] and his employer with a garnishment in June of this year, and Mr. [redacted]'s employer remitted several thousand dollars to the court.  After being notified of the garnishment earlier this month (filed on August 3, 2016), Mr. [redacted] immediately sent a garnishment release to the court.  All of that money, with the possible exception of a small amount of court costs that the court levies, will be returned to Mr. [redacted].  None of that money ever came to our office.
With respect to the $302 refund check that was issued by the Ohio Attorney General, I can most assuredly represent to Mrs. [redacted] that this check was sent to her, albeit to an outdated address, on July 26, 2016.  This refund came as a result of the [redacted]s' credit counseling service sending us a check with the older State of Ohio account number.  Since our system showed an old State debt, we naturally forwarded the check to the Ohio Attorney General who then posted it to the old account.  Once they realized that the old account had already been paid off, they cut a refund check and sent it to our office with directions to send it to the [redacted]s.  We did so in July, but it appears that the [redacted]s have not received it yet.  It has not been returned to our office. 
When I spoke with my contact at the Ohio Attorney General's office yesterday, they were having difficult locating the refund check because I could not provide them with a check number.  We do not record the check numbers of the refund checks the OAG sends us.  Because of this they were having problems trying to locate the check.  I supplied them the approximate date and Mr. [redacted]'s name, and was told that they would likely have to involve the Ohio Treasury to try to track it down because the Treasurer's office would've been the State entity that actually cut the check.  I can't comment on what the OAG may have told Mrs. [redacted] yesterday because I was not privy to that conversation.  
I understand that Mrs. [redacted] is frustrated about not having received the refund check yet, but at this point I am limited in what I can do to help her, aside from checking with the OAG to see if the check has been cashed by someone other than the [redacted]s.  But I will continue working diligently to get to the bottom of this.  I might suggest to Mrs. [redacted] to check with her former local USPS to see if they have the check either awaiting forwarding to her new address or if they have record of forwarding it to her new local USPS.

Revdex.com:  I have been in contact with Rob from The Jones Law Group. He has done more to help me than any other employee from that company to date. He was able to contact someone at the Attorney General's office and get them to cancel the original check and they will be issuing another one. I appreciate all of his help. Thanks again!

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Address: 513 E Rich St, Columbus, Ohio, United States, 43215-5376

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