Jones Movers, Inc.

Jones Movers, Inc. uses a reputable repair company that has been in business for over 25 years.  He isn't an amateur.  This response is the first I have heard of Ms. [redacted] not being happy with any of the repairs.  I spoke with the repair company yesterday and his labor to look at the dresser that doesn't sit level and make repairs would probably take an hour or less.  His hourly rate is $75.00, I would be happy to give Ms. [redacted] a $75.00 refund to use toward a repair company of her choice....

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. this is not the first time you've heard of me not being happy with the repairs when in your first response you said I was supposed to get back with you if my dad was going to do it.  You knew I was not happy.  Also I want to point out that that bedroom suit was NEVER used - it was for decoration only so there wasn't any normal wear and tear or whatever it was you said.  I believe you should also reimburse me for the wrap that was supposed to be used that I paid for. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have the print out from the storage facility that shows no one entered my storage unit from January 16, 2016 (when Jones Movers put my belongings in storage) until February 25, 2016 when I hired Jones Movers to move my belongings to my new house.  With the attitude I have gotten from Jones Movers and them calling me a liar and their repair person saying my dog did the damage, I certainly don't trust for them to take anything of mine again.  If their furniture repairman cannot even tell he put the the piece back on the dresser incorrectly and that it is sitting lopsided, why would I give them another chance?  Also, why would I give them another chance when they didn't even tell me they lost an original piece to the vanity?  Their own employee told them he brought the piece to the shop and they lost it or can't find it.  They tried to hide that fact and put a regular unstained 2x4 on it drilling new holes and didn't even tell me!!!!  That should have been my choice as to how I wanted to fix it since they lost the original piece but instead they tried to hide it.  I got the most expensive storage unit that was climate controlled so that my belongings would be safe.  Bottom line is they didn't do what they said they would do.  They were hired and paid to shrink wrap my furniture and they did not.  They were given an opportunity to fix the items and they did not.  They didn't even fix one piece of furniture they took to repair correctly.  In fact, out of the 5 pieces of furniture they did take to repair, NONE were repaired correctly. They did absolutely nothing to the trunk or the bed rails.  The dresser is lopsided.  They lost an original piece to the vanity.  And on the chair they said my dog damaged looks like something an amateur did.  Not happy at all.  I feel like I tried to resolve this issue and gave them an opportunity to repair the furniture and they did not.  At this point, I do not trust they will fix anything correctly and fear they will do further damage to my things.
Regards,
[redacted]

Jones Movers, Inc. is agreeable to pick up anything that wasn't repaired to your satisfaction and have repairs attempted again.  A half a roll of shrink wrap was paid for and used.  When moving items to a storage facility the furniture pads are more important them shrink wrap.  Not everything can be shrink wrapped, it will cause condensation on the furniture.  Furniture pads would have prevented damaged.  Please let me know if you are agreeable to have us pick up the piece(s) that you are not happy with and we will try to make this right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Jones Movers were the only people in my storage unit - when they put my things in storage on January 16, 2016 and when they moved it out on February 25, 2016.  I had major surgery and wasn't able to lift ANYTHING.  Their own employees that moved my things out of storage said it was their fault and like I said, pointed damages out to me.  Also, I paid for Jones Movers to wrap my stuff which obviously wasn't done.  I told their employees I did not feel comfortable signing anything and they informed me I was only signing that I received my things - it had nothing to do with any damages.  The reason I didn't put everything on the claim form is because the antique bedroom furniture and the chair they claim my dog damaged (which their movers that picked up the furniture sure did know I had a dog) were the most important to me and that I cannot ever replace.  These things are very sentimental to me (which I know doesn't matter to anyone except me) but the point is, they damaged my things that I paid them to wrap (which they did not) and did not repair them properly.  And, any one that is a little familiar with antiques, knows that when they don't have the original pieces, the furniture is devalued.
Regards,
[redacted]