Jones Moving & Delivery

Initial Business Response / [redacted] (1000, 8, 2015/07/21) */ We sincerely apologize for this mix upOur intent was never to overcharge the customer and we have issued a check to reimburse them for the disputed amount As always, we value our customers as the most important part of our businessWe want nothing more than to resolve this issue in a satisfactory manner and have taken steps to ensure that outcome Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept this responseBut will be waiting for the checkThank you Final Consumer Response / [redacted] (3000, 16, 2015/08/11) */ I have yet to receive a check from The Moving company

Initial Business Response /* (1000, 8, 2016/03/11) */
Mrs*** was not given the level of customer service she deservesAs a result, we have contacted her and agreed upon a solution to sand and refinish her floors
Initial Consumer Rebuttal /* (2000, 10, 2016/03/14) */

Initial Business Response /* (1000, 8, 2015/07/21) */
We sincerely apologize for this mix up. Our intent was never to overcharge the customer and we have issued a check to reimburse them for the disputed amount.
As always, we value our customers as the most important part of our business. We...

want nothing more than to resolve this issue in a satisfactory manner and have taken steps to ensure that outcome.
Initial Consumer Rebuttal /* (2000, 10, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept this response. But will be waiting for the check. Thank you.
Final Consumer Response /* (3000, 16, 2015/08/11) */
I have yet to receive a check from The Moving company