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Jones Pool & Construction

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Jones Pool & Construction Reviews (2)

Initial Business Response / [redacted] (1000, 9, 2014/02/14) */ Upon our receipt of this complaint, we were extremely concerned about the claims that Ms [redacted] madeIt is in no way our desire or intention to install products or provide service that our customers do not ask forOur general manager has already contacted Ms [redacted] to discuss this situation and arrange to rectify the situation as soon as possible Initial Consumer Rebuttal / [redacted] (2000, 11, 2014/02/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] the owner called me on Thursday Feband left me a message stating he sincerely apologizes for what had happenedHe said that he truly does not know how that mistake occurredHe asked that I return his call so he could rectify the situationI called him back and we discussed my optionsI could keep the vent guards and he would only charge me his cost for the products or I could have the vent guards removed and he would refund the $His cost for the vent guards was $which is $less than what I was chargedI thought that seemed like a fair offerI called [redacted] back on Friday Feband said I would keep the vent guards and be refunded $ [redacted] said that he would begin processing the refund and that it should be completed by middle of next week (Febor so) and I would receive an email summarizing what was discussedI said that was fineI also requested that I receive a receipt of payment for the original $I was charged for the trap [redacted] agreed to the request [redacted] was very pleasant to deal with and sounded genuinely sorry for what had happenedI am glad the matter was resolved in a very positive mannerI will check my credit card account next week to make sure the credit went through

Initial Business Response /* (1000, 9, 2014/02/14) */
Upon our receipt of this complaint, we were extremely concerned about the claims that Ms. [redacted] made. It is in no way our desire or intention to install products or provide service that our customers do not ask for. Our general manager...

has already contacted Ms. [redacted] to discuss this situation and arrange to rectify the situation as soon as possible.
Initial Consumer Rebuttal /* (2000, 11, 2014/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] the owner called me on Thursday Feb. 13 and left me a message stating he sincerely apologizes for what had happened. He said that he truly does not know how that mistake occurred. He asked that I return his call so he could rectify the situation. I called him back and we discussed my options. I could keep the vent guards and he would only charge me his cost for the products or I could have the vent guards removed and he would refund the $670. His cost for the vent guards was $385 which is $285 less than what I was charged. I thought that seemed like a fair offer. I called [redacted] back on Friday Feb. 14 and said I would keep the vent guards and be refunded $285. [redacted] said that he would begin processing the refund and that it should be completed by middle of next week (Feb. 19 or so) and I would receive an email summarizing what was discussed. I said that was fine. I also requested that I receive a receipt of payment for the original $250 I was charged for the trap. [redacted] agreed to the request.
[redacted] was very pleasant to deal with and sounded genuinely sorry for what had happened. I am glad the matter was resolved in a very positive manner. I will check my credit card account next week to make sure the credit went through.

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Address: 1205 Carter Cir, Purvis, Mississippi, United States, 39475-3339

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