JonesE Property Maintenance

I contacted this service to request a quote to do a fall yard cleanup.The leaves had not fallen yet, so I asked that Mr. [redacted] would stop by to give a quote on the service he and his company provide, when it was time to do the work. He agreed to this and I expected to see him later in the year. On October 22 & 23, 2014 his crew came and performed the work without first contacting me and while I was not at home. Shortly after he sent me an invoice for $477.75.I protested that he was charging so much for a simple yard cleanup considering I have had others do exactly the same work for under $150. I offered to meet him half way considering he had not kept his promise to contact me and had not waited until I was at home. We had also not struck an agreement that he was to do this work as there are many people in Saskatoon that would have been able to accommodate my simple request for a quote. He insisted that I was liable to pay him the invoiced amount even though he had not given me the quote I asked for and had not contacted me before doing the work. To date I have not paid the invoice and am now being harassed by a collection agency.At a later date and after he had already invoiced me he mentioned that his charges for this type of work was a minimum of 3 hours at the rate he charges.That alone would have prompted me to turn down his service as I could have done this task in approximately 2 hrs. by myself.[redacted]Desired SettlementI would like to settle this bill at an amount of $200 because the work was done, [redacted]Business Response JonesE was contacted and asked to provide a fall clean up and removal & disposal of debris from flower beds. We were provided with the information that this is a corner lot and this cleanup is to include both front and back yard on October 8th 2014. Additional work not part of a typical fall cleanup of the yard was to remove the debris in the flower beds and dispose of it. Our company process is that we go out and provide a free estimate for services requested, unless the client says they would like us to go ahead with the work without one. Our records indicate that this client requested us to go ahead and do the work, without a quote provided. We arrived on site on Oct.22nd 2014, Three crew members where there from 9 am - 11:15 am and came back to the site to finished services on Oct. 23rd 2014, Three crew members on site from 10am - 11:15 am. A total of 3.5 hours times 3 men = 10.5 hours on site providing services. Once invoicing was sent out this is when we were informed by the client, that they did not want us to complete the job before a proper quote was done. The client refused to pay the $455 that we have invoiced and we had sent them to collections, following company protocol on accounts outstanding over 120days. This account was sent to collections on March 31st 2015 and original invoice was due to be paid on November 11, 2014. Upon reviewing communications with this client they have stated as of November 6th they have stated that they are not willing to pay and will be taking this to The Revdex.com and filing a complaint. After continuing to contact this client to receive payment we were told that this was somehow a type of coercion and again they would be filling a complaint to the Revdex.com. The last email communication received from this client was on December 4th 2014. The client states that they would be happy to pay $200 for the services rendered. That would give us $20.51 at this rate of pay it could cover a wage and not cover any other cost associated with the service. The rate at $43.34 per man hour with equipment is not an inflated rate as this is standard pricing in our industry. $455 for 10.5 hours of work is the $43.34 per hour. We would like to settle this matter as soon as possible and unfortunately this matter has gone to collections and this is where it needs to be paid in full. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Again, I expressly advised this company that I wanted to be home when they came and to call me before they commenced work.Why did they not tell me that the minimum accepted service they provide is a 3 hour callout? I found this out long after they had come and gone and was speaking with the owner on the phone about the surprise invoice they sent.Why, if it is their policy to provide a free cost estimate did they not offer this or bother even contacting me before they showed up while while I was not home? Again, if I had been able to decline their overpriced services I would have done it. I was not given that option.If there had been a contract or cost estimate we would not even be talking now.[redacted] I would also like to conclude this asap and will consider paying an invoice at a reduced rate.[redacted]Final Business Response JonesE has reviewed the statements made by the client and understands that this has somehow not followed company protocol. We do apologize for the inconvenience this has caused.JonesE would like to offer $262.50 as an acceptable payment for the work that has been completed. We have invested 10.5 man hours to complete the clean up at the location. 10.5 man hours at $25 per hour would make a total of $262.50. We will discount the outstanding balance to reflect this, should you accept the offer. We feel that this is fair as this would cover the cost of the labour paid out to the employees. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)This settlement is acceptable to me. [redacted]

Complaint[redacted]Jones E said they came June 30th and pressure washed our front entrance in the morning and noticed that the marks and gum were still there. We then got our invoice July 03 and noticed they charged us for a job that hasn't been done. We then called a couple times saying that the job hasn't been done. They said they would send a crew and never noticed them return. They then sent another invoice saying they returned July 15th and noticed still the job wasn't done. Gum and spill spots were still there. They also said they returned July 23rd to talk to a manager and said no one is here. We always have a manager on duty, as well as an owner. They now have sent us to the credit bureau and we are not paying for a job that isn't done. Desired SettlementWe are not seeking a settlement. We would like them to drop the outstanding invoice. We are not paying for services that have not been completed. They didn't wash our front step or entrance.Business Response May 21/14 [redacted] called to "Pressure Wash the entire front of the building and front sidewalks". A crew went on June 30/14 at 5:10 a.m. and completed the power washing. July 10/14 a call was received stating that it didn't look like the washing had been done. July 15/14 a crew went out & pressure washed the area again. There was a note about the bird mess on the building being a continuous source of mess. July 22/14 [redacted] called saying no one had cleaned the sidewalks & that gum was still on the sidewalk. An explanation that gum removal was not part of the process used as that was NOT part of the request. He did not listen to this explanation. A Crew Manager went to the location to discuss the issue but [redacted] nor [redacted] were there. The Crew Manager left a message to call him directly or to call the JonesE Office to explain what they were needing done. No call back was received. October 9/14 [redacted] was called but there was no answer. As the invoice had not been paid and was 90 days old, it was sent to a Collection Agency.