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Jonny Galindo

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Jonny Galindo Reviews (6)

The complainant made an appointment for January I consulted in detail for min about the full process it would take for someone to go from dark brown hair to a platinum blonde light enough to take the pastel purple and blue color she was requesting for her year old daughterI outlined that this was the first appointment in a two to three appointment lightening processA person can only lighten so much in one day without risking damage to the hair or scalpThe cost of the first appointment for the lightening service and toning was $I begin the lightning process, which took over hours due to the the long length and very full thickness of the daughters hairI then applied a violet toner to complete the first stageThe complainant informed me during the toning service her daughter was going to go swimming that weekendI informed her in no uncertain terms that the chlorine in a pool is the same as applying bleach to her hair and that her daughter must wear a swimming cap and not allow any part of her hair to touch the chlorineI gave her some product samples as is my policy after a dramatic lightening of any clients hairI most certainly did not say I was giving her magic conditioner to stop bleach from stripping the toner color out of her hairThe complainant was happy at the end of service and even tipped me $Only after she disregarded my warning about allowing her daughters hair to soak in chlorine in a pool at a waterpark for hours without a cap did she become unsatisfied with the colorWhen she called the salon, she expected me to stop service to a client I had in my chair and take her call immediatelyI asked the receptionist to let her know I would call her back after I had finished with my clientI had back-to-back clients and couldn't return her call until that afternoonIn the meantime she called every two hours belittling the staff who answered the phone, demanding to speak to a mangerShe assumed I wasn't the manager of my own businessShe was very rude, she cursed and yelled very loudly, but I still had patience to explain that I could fit her daughter into my schedule in two days time for an additional toning before her scheduled appointment in two weeks, even though she needed this emergency appointment because she disregarded the warning about exposing her daughter's hair to chlorineThat wasn't good enough, she demanded to be seen that dayShe then demanded someone else at the salon do her hairI explained that I am a renter at this salon and that she could book an appointment with someone at my salon at their rateShe hung up and called again later harassing my landlord who rents my salon space to meShe to tried to be patient with the woman's rants, but declined to have any of her stylist work on this unstable personIt was after this point she called and began threatening my landlord with bad reviews on social media platforms if my landlord didn't give her the money for the service backShe had been expressly told on several occasions my landlord has nothing to do with this dispute and now due to her ranting, yelling and threats that I no longer would accept her as a client either.She has since filed a dispute with her credit card company onJanuary 20th, withdrawing the payment she made to me, which is still pending (see attached.) She had defamed my landlord on social media sites with conflicting stories than the one she posted with youIncluding conflicting with her own statements, she states I colored her hair then goes on to say I just lightened her hair and performed no toning service, she also states she swam for hours in the review (both found in link below) Blonde & Beyond Salon - Wausau, WI

1) I did not tip Mr [redacted] because I was happy with the services he provided; not in the leaseI tip him for his timeI tip him in good faith that when this was all over we would have been happy with the services he provided because he was recommended to be as someone who was capable and very good at what he doesshe was wrong and Mr [redacted] is a despicable person.2) I did not defame his employer, according to Mr [redacted] and "his employer" is not an employee but a vendor in her businessso one cannot defame anyone that does not exist according to both of them; to which I have always disagreed because Blond and Beyond is the business we went to for service and if Mr [redacted] was not an employee but a mere vendor; this should be explained to customers in writingwhen one walks into a business for services of any kind many lay person like myself does not know the wheels of which that business runSo Mr [redacted] and his employer need to decide if he is an employee or a meer vendoplease see attached voice mail3)Mr [redacted] did not inform us not to enter the pool, not onceif he had indicate diving into the pool would have resulted in her losing whatever little color he had put into her hair, then our trip would have been edited or we would have put off coloring her hair that day and just went along with the initial consultation.4) my statement to, everyone has been consistent and will be constant; because I have nothing to lose in all of thiswhatever I had to loose has been lost the day we met Mr [redacted] and had him lay a hand on my child's hair; something I will always regret.5) I never contacted the Mr [redacted] landlord/employer until the 3/17/when I contact "his employer, landlord" whichever it isagain please see voicemail recorded 3/21/20166)the money is not the issues hereafter he freed my child's hairI have spent $to fix her hair, then $every week for weeks deep conditioning my daughter's hair because he fried her hair and just yesterday 4/5/replying and cutting another inch off her hair $it's not the money, I want back my money because I did not get what we paid for 7) I contact my credit card because that is my right and I filed a complaint again because that is my right; it is no longer pending due to him sending that I signed for the transaction and I needed to send a rebuttal; however, couldn't do so in the time specifiedso my credit card company said for me to try fixing this directly with the business; however, that was fruitless, this is my next step as advisedattached is pictures of my daughter's the color we wanted, after he process her hair, when he put the temp color in her hair and after the pool Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

The complainant made an appointment for
border-bottom-">January I consulted in detail for min about the full process it would take for someone to go from dark brown hair to a platinum blonde light enough to take the pastel purple and blue color she was requesting for her year old daughterI outlined that this was the first appointment in a two to three appointment lightening processA person can only lighten so much in one day without risking damage to the hair or scalpThe cost of the first appointment for the lightening service and toning was $I begin the lightning process, which took over hours due to the the long length and very full thickness of the daughters hairI then applied a violet toner to complete the first stageThe complainant informed me during the toning service her daughter was going to go swimming that weekendI informed her in no uncertain terms that the chlorine in a pool is the same as applying bleach to her hair and that her daughter must wear a swimming cap and not allow any part of her hair to touch the chlorineI gave her some product samples as is my policy after a dramatic lightening of any clients hairI most certainly did not say I was giving her magic conditioner to stop bleach from stripping the toner color out of her hair.
The complainant was happy at the end of service and even tipped me $Only after she disregarded my warning about allowing her daughters hair to soak in chlorine in a pool at a waterpark for hours without a cap did she become unsatisfied with the colorWhen she called the salon, she expected me to stop service to a client I had in my chair and take her call immediatelyI asked the receptionist to let her know I would call her back after I had finished with my clientI had back-to-back clients and couldn't return her call until that afternoonIn the meantime she called every two hours belittling the staff who answered the phone, demanding to speak to a mangerShe assumed I wasn't the manager of my own businessShe was very rude, she cursed and yelled very loudly, but I still had patience to explain that I could fit her daughter into my schedule in two days time for an additional toning before her scheduled appointment in two weeks, even though she needed this emergency appointment because she disregarded the warning about exposing her daughter's hair to chlorineThat wasn't good enough, she demanded to be seen that dayShe then demanded someone else at the salon do her hairI explained that I am a renter at this salon and that she could book an appointment with someone at my salon at their rateShe hung up and called again later harassing my landlord who rents my salon space to meShe to tried to be patient with the woman's rants, but declined to have any of her stylist work on this unstable personIt was after this point she called and began threatening my landlord with bad reviews on social media platforms if my landlord didn't give her the money for the service backShe had been expressly told on several occasions my landlord has nothing to do with this dispute and now due to her ranting, yelling and threats that I no longer would accept her as a client eitherShe has since filed a dispute with her credit card company onJanuary 20th, withdrawing the payment she made to me, which is still pending (see attached.) She had defamed my landlord on social media sites with conflicting stories than the one she posted with youIncluding conflicting with her own statements, she states I colored her hair then goes on to say I just lightened her hair and performed no toning service, she also states she swam for hours in the review (both found in link below) Blonde & Beyond Salon - Wausau, WI

1) I did not tip Mr [redacted] because I was happy with the services he provided; not in the lease. I tip him for his time. I tip him in good faith that when this was all over we would have been happy with the services he provided because he was recommended to be as someone who was capable and very good at what he does. she was wrong and Mr [redacted] is a despicable person.2)  I did not defame his employer, according to Mr [redacted] and "his employer" is not an employee but a vendor in her business. so one cannot defame anyone that does not exist according to both of them; to which I have always disagreed because Blond and Beyond is the business we went to for service and if Mr [redacted] was not an employee but a mere vendor; this should be explained to customers in writing. when one walks into a business for services of any kind many lay person like myself does not know the wheels of which that business run. So Mr [redacted] and his employer need to decide if he is an employee or a meer vendo. please see attached voice mail. 3)Mr [redacted] did not inform us not to enter the pool, not once. if he had indicate diving into the pool would have resulted in her losing whatever little color he had put into her hair, then our trip would have been edited or we would have put off coloring her hair that day and just went along with the initial consultation.4) my statement to, everyone has been consistent and will be constant; because I have nothing to lose in all of this. whatever I had to loose has been lost the day we met Mr [redacted] and had him lay a hand on my child's hair; something I will always regret.5) I never contacted the Mr [redacted] landlord/employer until the 3/17/16 when I contact "his employer, landlord" whichever it is. again please see voicemail recorded 3/21/20166)the money is not the issues here. after he freed my child's hair. I have spent $160 to fix her hair, then $60 every week for 6 weeks deep conditioning my daughter's hair because he fried her hair and just yesterday 4/5/16 replying and cutting another 4 inch off her hair $154 it's not the money, I want back my money because I did not get what we paid for . 7) I contact my credit card because that is my right and I filed a complaint again because that is my right; it is no longer pending due to him sending that I signed for the transaction and I needed to send a rebuttal; however, couldn't do so in the time specified. so my credit card company said for me to try fixing this directly with the business; however, that was fruitless, this is my next step as advised.attached is pictures of  my daughter's the color we wanted, after he process her hair, when he put the temp color in her hair and after the pool.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The complainant made an appointment for January 12. I consulted in detail for 45 min about the full process it would take for someone to go from dark brown hair to a platinum blonde light enough to take the pastel purple and blue color she was requesting for her 12 year old daughter. I outlined...

that this was the first appointment in a two to three appointment lightening process. A person can only lighten so much in one day without risking damage to the hair or scalp. The cost of the first appointment for the lightening service and toning was $160. I begin the lightning process, which took over 6 hours due to the the long length and very full thickness of the daughters hair. I then applied a violet toner to complete the first stage. The complainant informed me during the toning service her daughter was going to go swimming that weekend. I informed her in no uncertain terms that the chlorine in a pool is the same as applying bleach to her hair and that her daughter must wear a swimming cap and not allow any part of her hair to touch the chlorine. I gave her some product samples as is my policy after a dramatic lightening of any clients hair. I most certainly did not say I was giving her magic conditioner to stop bleach from stripping the toner color out of her hair. The complainant was happy at the end of service and even tipped me $25. Only after she disregarded my warning about allowing her daughters hair to soak in chlorine in a pool at a waterpark for hours without a cap did she become unsatisfied with the color. When she called the salon, she expected me to stop service to a client I had in my chair and take her call immediately. I asked the receptionist to let her know I would call her back after I had finished with my client. I had back-to-back clients and couldn't return her call until that afternoon. In the meantime she called every two hours belittling the staff who answered the phone, demanding to speak to a manger. She assumed I wasn't the manager of my own business. She was very rude, she cursed and yelled very loudly, but I still had patience to explain that I could fit her daughter into my schedule in two days time for an additional toning before her scheduled appointment in two weeks, even though she needed this emergency appointment because she disregarded the warning about exposing her daughter's hair to chlorine. That wasn't good enough, she demanded to be seen that day. She then demanded someone else at the salon do her hair. I explained that I am a renter at this salon and that she could book an appointment with someone at my salon at their rate. She hung up and called again later harassing my landlord who rents my salon space to me. She to tried to be patient with the woman's rants, but declined to have any of her stylist work on this unstable person. It was after this point she called and began threatening my landlord with bad reviews on social media platforms if my landlord didn't give her the money for the service back. She had been expressly told on several occasions my landlord has nothing to do with this dispute and now due to her ranting, yelling and threats that I no longer would accept her as a client either.She has since filed a dispute with her credit card company onJanuary 20th, withdrawing the payment she made to me, which is still pending (see attached.) She had defamed my landlord on social media sites with conflicting stories than the one she posted with you. Including conflicting with her own statements, she states I colored her hair then goes on to say I just lightened her hair and performed no toning service, she also states she swam for hours in the review (both found in link below) Blonde & Beyond Salon - Wausau, WI

1) I did not tip Mr [redacted] because I was happy with the services he provided; not in the lease. I tip him for his time. I tip him in good faith that when this was all over we would have been happy with the services he provided because he was recommended to be as someone who was capable and very good at what he does. she was wrong and Mr [redacted] is a despicable person.2)  I did not defame his employer, according to Mr [redacted] and "his employer" is not an employee but a vendor in her business. so one cannot defame anyone that does not exist according to both of them; to which I have always disagreed because Blond and Beyond is the business we went to for service and if Mr [redacted] was not an employee but a mere vendor; this should be explained to customers in writing. when one walks into a business for services of any kind many lay person like myself does not know the wheels of which that business run. So Mr [redacted] and his employer need to decide if he is an employee or a meer vendo. please see attached voice mail. 3)Mr [redacted] did not inform us not to enter the pool, not once. if he had indicate diving into the pool would have resulted in her losing whatever little color he had put into her hair, then our trip would have been edited or we would have put off coloring her hair that day and just went along with the initial consultation.4) my statement to, everyone has been consistent and will be constant; because I have nothing to lose in all of this. whatever I had to loose has been lost the day we met Mr [redacted] and had him lay a hand on my child's hair; something I will always regret.5) I never contacted the Mr [redacted] landlord/employer until the 3/17/16 when I contact "his employer, landlord" whichever it is. again please see voicemail recorded 3/21/20166)the money is not the issues here. after he freed my child's hair. I have spent $160 to fix her hair, then $60 every week for 6 weeks deep conditioning my daughter's hair because he fried her hair and just yesterday 4/5/16 replying and cutting another 4 inch off her hair $154 it's not the money, I want back my money because I did not get what we paid for . 7) I contact my credit card because that is my right and I filed a complaint again because that is my right; it is no longer pending due to him sending that I signed for the transaction and I needed to send a rebuttal; however, couldn't do so in the time specified. so my credit card company said for me to try fixing this directly with the business; however, that was fruitless, this is my next step as advised.
attached is pictures of  my daughter's the color we wanted, after he process her hair, when he put the temp color in her hair and after the pool. 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

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Address: 315 3rd St, Wausau, Wisconsin, United States, 54403

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