Jonny's Appliance Repair

Jonny’s Appliance was contacted by Mr [redacted] to do a reapir He was very adamant about the fact that he had you tubed the problem with his washer and that it needed a clutch We explained to Mr [redacted] that we would bring the clutch with us when we come out to Diagnose his washer We also explained that the clutch is not normally the root problem and that it may not be worth servicing this older machine for this type of repair Mr [redacted] was again adamant that he knew it needed the clutch and for us to schedule the repair Mr [redacted] was put on the schedule for Wednesday afternoon 7/14/The morning of the scheduled service call the Jonny’s Appliance Technician reviewed his calls as is standard protocol at Jonny’s Appliance The Technician noticed the complaint on Mr [redacted] washer is most common related to transmission failure The technician then called Mr [redacted] to again explain the cost that could be associated with repairing this older machine, and to give him the opportunity to cancel the service call Mr [redacted] was again adamant about the technician coming out to diagnose the washer The technician did arrive at the scheduled time and diagnosed the washer Mr [redacted] was not there and had left the home unlocked for the service call The Technician found that the transmission was leaking oil down into the clutch This would cause the complaint that Mr [redacted] had pinpointed to the clutch However, only repairing the clutch would not prevent this from happening again as the under lying problem was the leaking transmission The technician determined the best course of repair would be to replace the transmission and to first try and clean the clutch to see if the clutch would need to be replaced as well The technician called Mr [redacted] while still at the residents Mr [redacted] accused the tech of just trying to up sell him a new appliance Mr [redacted] then told the technician to leave 7/17/Mr [redacted] contacted the general manager around 5:to voice his concerns Mr [redacted] was given the opportunity to express these concerns Mr [redacted] however was not willing to hear anything from the General manager and continued to talk over the General manager and continued to escalate both his tone and volume The General Manager gave Mr [redacted] verbal warning that if he continued to talk over him and to escalate the conversation that he would have no choice but to end the phone call The 3rd warning was not acknowledged by Mr [redacted] and thus the call was terminated by the General Manager

Jonny’s Appliance was contacted by Mr*** to do a reapir. He was very adamant about the fact that he had you tubed the problem with his washer and that it needed a clutch. We explained to Mr*** that we would bring the clutch with us when we come out to Diagnose his washer.
We also explained that the clutch is not normally the root problem and that it may not be worth servicing this older machine for this type of repair. Mr*** was again adamant that he knew it needed the clutch and for us to schedule the repair. Mr*** was put on the schedule for Wednesday afternoon. 7/14/The morning of the scheduled service call the Jonny’s Appliance Technician reviewed his calls as is standard protocol at Jonny’s Appliance. The Technician noticed the complaint on Mr*** washer is most common related to transmission failure. The technician then called Mr*** to again explain the cost that could be associated with repairing this older machine, and to give him the opportunity to cancel the service call. Mr*** was again adamant about the technician coming out to diagnose the washer. The technician did arrive at the scheduled time and diagnosed the washer. Mr*** was not there and had left the home unlocked for the service call. The Technician found that the transmission was leaking oil down into the clutch. This would cause the complaint that Mr*** had pinpointed to the clutch. However, only repairing the clutch would not prevent this from happening again as the under lying problem was the leaking transmission. The technician determined the best course of repair would be to replace the transmission and to first try and clean the clutch to see if the clutch would need to be replaced as well. The technician called Mr*** while still at the residents. Mr*** accused the tech of just trying to up sell him a new appliance. Mr*** then told the technician to leave. 7/17/Mr*** contacted the general manager around 5:to voice his concerns. Mr*** was given the opportunity to express these concerns. Mr*** however was not willing to hear anything from the General manager and continued to talk over the General manager and continued to escalate both his tone and volume. The General Manager gave Mr*** verbal warning that if he continued to talk over him and to escalate the conversation that he would have no choice but to end the phone call. The 3rd warning was not acknowledged by Mr*** and thus the call was terminated by the General Manager