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Jon's Auto, LLC

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Jon's Auto, LLC Reviews (2)

Complaint: [redacted]
I am rejecting this response because:
I called many times to set up an repair no answer. So I drove their to see what we could do. Kristen said that she would see what she could do for me. After around 35 days no response. I called and wow she answered this place is the only place that can run the test I need (vag-com) in Marysville. I'm disabled so getting the car to a vw repair shop is a little rough. I can get it their now, I know with a one man shop it's rough.  I've called dealerships and the price they gave me was fair. on their website the years of cars should be on the main page. and I belive theirs two sites for them. I'm not looking for a handout.

Jon’s Auto LLC consists of
one ASE-certified service advisor and one ASE-certified mechanic. Our exclusive
Volkswagen service is available by appointment only.  This is our response to claim
#[redacted].  On two occasions, the individual filing the complaint stopped
by our...

shop, without an appointment, seeking assistance with his inoperable
1999 VW Passat located at his home. This vehicle was not previous serviced or
repaired at Jon’s Auto LLC. On both occasions, the service advisor politely told
the individual the age and model of his vehicle is outside the scope of our practice.  As a small, one-mechanic shop, we have
established vehicle parameters in order to coincide with realistic repair capabilities.
This ensures the highest quality service in a timely manner to our customers.
As stated on our business voice-mail and website, we specialize in 2000-current
model year VW vehicles. Depending on a potential or current client’s issue
and time frame for repair, we may or may not be able to assist a customer at
any given time.  This is true even with a
vehicle that falls within our scope of practice.  We take customer service very seriously and, in
doing so, we realize the limitations of our small, one-mechanic shop. Our
ultimate goal of any service and repair performed at Jon’s Auto LLC is to ensure
complete customer satisfaction.

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Address: 22291 State Route 4, Marysville, Ohio, United States, 43040-9738

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