Jonway Motorcycle

We disagree with everything she wrote in response. [redacted] never agreed to a consecutive four day time line, because there are sometimes elements out of our control that prohibit this on any project. This is NEVER a promise we make to any client for large projects. Her project was... delayed in the beginning because of a snow storm and rain. We were in correspondence with her this whole time. We also sent a letter to her HOA stating the delayed start time so they wouldn’t fine her for her neglected yard. They agreed to the delayed timeline. [redacted] also never promised to be on site at all times. He’s the owner of the company that has many responsibilities that require his attention throughout the day so he is rarely in one location throughout the day, so once again this is NEVER something we would promise to our clients, unless [redacted] would be running a piece of equipment. We completed the work as outlined in the original contract. Additional work that wasn’t on the original bid was added to our scope of work as the project progressed. All of the work was most certainly completed. The customer submitted a final punch list for items she wasn’t satisfied with and we sent two of our crew out to fix all of those items. I submitted a her invoice on June 8, 2016, and reminders on July 20, 2016, and August 23rd. I called her twice and left messages to see if she would like to submit a payment over the phone or set up a payment plan. I informed her that if I she failed to contact me I would have to turn her over to collections. I waited until November 16, 2016 to turn the account over to collections because she refused to contact me. I was told by the collections department to cease all contact with the client until their contract expired. I have not contacted her since late August or early September (my final phone call telling her of our of our procedures for large unpaid accounts). The collections company may still be calling her to try to collect on the debt, but that is not our company. I am attaching the original quote for the project as well as the final invoice for the work we completed. Our work was done in a professional manner and completed to the specifications we outlined in the original contract. If she is standing by her story that she had another landscape company come out to fix the work we did, I would like to see a paid invoice from this company stating that she had work completed, the dates they completed the work, as well as what that work was in case it was something outside of the scope we were originally hired for. A letter from a company stating they have completed work or plan to complete work does not to me seem like sufficient evidence. Anyone could have written a letter and she could have had the other landscape company complete work that we were not contracted to do. I would request that she has provided proof that she has paid someone to do work to “fix” the mistakes she claims that we have made. I am currently bound by a contract with the collections company not to negotiate on a final payment with her or to contact her personally. Once that contract is up I am willing to negotiate some terms with her if that would help. [redacted]

Complaint: ***
I am rejecting this response because: Everything that I have stated is correct The work has been redone by another professional There is still more to correct, and it will be done this spring I am not paying the bill They do not have a contract I have before and after photographs of the mess that was made by ***'s company I had filed a complaint with the Revdex.com, then the company decided to ignore the Revdex.com and sent this to collections - I assume The company and it's owner, *** ***, is irresponsible and unprofessional
Sincerely,
*** ***

We disagree with everything she wrote in response.  [redacted] never agreed to a consecutive four day time line, because there are sometimes elements out of our control that prohibit this on any project.  This is NEVER a promise we make to any client for large projects.  Her project was...

delayed in the beginning because of a snow storm and rain.  We were in correspondence with her this whole time.  We also sent a letter to her HOA stating the delayed start time so they wouldn’t fine her for her neglected yard. They agreed to the delayed timeline.  [redacted] also never promised to be on site at all times.  He’s the owner of the company that has many responsibilities that require his attention throughout the day so he is rarely in one location throughout the day, so once again this is NEVER something we would promise to our clients, unless [redacted] would be running a piece of equipment. We completed the work as outlined in the original contract.  Additional work that wasn’t on the original bid was added to our scope of work as the project progressed.  All of the work was most certainly completed. The customer submitted a final punch list for items she wasn’t satisfied with and we sent two of our crew out to fix all of those items. I submitted a her invoice on June 8, 2016, and reminders on July 20, 2016, and August 23rd.  I called her twice and left messages to see if she would like to submit a payment over the phone or set up a payment plan. I informed her that if I she failed to contact me I would have to turn her over to collections. I waited until November 16, 2016 to turn the account over to collections because she refused to contact me. I was told by the collections department to cease all contact with the client until their contract expired. I have not contacted her since late August or early September (my final phone call telling her of our of our procedures for large unpaid accounts). The collections company may still be calling her to try to collect on the debt, but that is not our company. I am attaching the original quote for the project as well as the final invoice for the work we completed. Our work was done in a professional manner and completed to the specifications we outlined in the original contract. If she is standing by her story that she had another landscape company come out to fix the work we did, I would like to see a paid invoice from this company stating that she had work completed, the dates they completed the work, as well as what that work was in case it was something outside of the scope we were originally hired for.  A letter from a company stating they have completed work or plan to complete work does not to me seem like sufficient evidence. Anyone could have written a letter and she could have had the other landscape company complete work that we were not contracted to do.  I would request that she has provided proof that she has paid someone to do work to “fix” the mistakes she claims that we have made.   I am currently bound by a contract with the collections company not to negotiate on a final payment with her or to contact her personally.  Once that contract is up I am willing to negotiate some terms with her if that would help.     [redacted]