JoonBug Productions, Inc.

Revdex.com:At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID [redacted]. I have however received a reply to my email to their customer service but this was before I emailed Revdex.com. The email received was...

dated jan **. "Hello,We apologize for the delay. I have forwarded your case to the event [redacted] and we will update you shortly. Thank you for your patience." Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Dear sirs,

We had booked a new years eve prarty thru joonbug /cravetickets, before booking it we had called the hotline to reconfirm the hours of the event which was validated till 4 am. We were concerned about this because we knew we would only be there by 1:30 am. upon arrival we were charged an additional $420 for the 7 bottles we were given which was part of the table package for 8 people which costed $2761.95. At 2 am the club shut down and we were asked to leave (i had the [redacted] give us a note). they are claiming that the after party was till 4 am in a different venue - if thats the case we would not be stupid enough to book a table that comes with 7 bottles to consume in 30 mins, we would have either found another place or get a cheaper value General admission that has access to the after party as well. we have been deceived, and our evening was ruined. to add to it, they have yet to respond to my emails and phone calls despite my several attempts.Desired Settlement: I would like to be fully reunded for both the table of 2761.95 + 420 usd = 3091.95 plus damages for the evening. We had made our way to the club expecting a fun celebration to the new years instead we had to experience such an awful start.

Consumer

Response:

At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID [redacted]. I have however received a reply to my email to their customer service but this was before I emailed Revdex.com. The email received was dated jan **. "Hello,We apologize for the delay. I have forwarded your case to the event [redacted] and we will update you shortly. Thank you for your patience." Sincerely,[redacted]

Review: Joonbug wins worst party and biggest rip-off for its New Year's Eve disaster on December **, 2014. One star is two too many. After paying $1500 for two premium VIP tickets for a promised amazing party, food, alcohol, and ball drop view, the following is just a short-list of what was actually provided (or not) at their nightmare of a 2015 party:

1. 30 min line outside in the 30 degree weather to start the debacle.

2. 30 min bar lines

3. 45-60 min food line for crappy appetizers (some of which were displayed in the plastic containers like you'd get at a supermarket.) The line was so long it wound through and around all the VIP tables. The looks on the faces of those in that line was of profound dismay and sadness.

4. Zero decorations. Couldn't they spring for a few streamers or colored table cloths?

5. Vulgar rap music that was so loud you couldn't possibly talk to anyone who wasn't within a foot of your face.

6. One employee standing in the sea of people with a clip board attempting to direct the already-stunned VIP party-goers to a table with hard plastic chairs. If you were one of the particularly unlucky ones, like me, your table was within a few feet of the speakers pumping out the mind-numbing tinnitus-causing vulgar rap music mentioned above.

7. Anyone paying less than $750 a ticket had no reserved seating so many were sitting on the floor or stuck in a dark movie theater.

8. Despite paying $749 too much per ticket, if I wanted to check my coat, that was an extra charge.

9. They provided a peek-a-boo view of the New Years ball from an ice-cold standing room only terrace. We didn't stick around to endure the inevitable cram-fest that we knew would be occurring from 11 to mid-night.

10. There was no dance floor. There was no MC to get the long-faced and duped-feeling revelers into any semblance of excitement.

These are just the top 10. There was just so much wrong with what they did and didn't do.

After months of anticipation and traveling from So Cal, it was more than disappointing to leave at 930 and then have to scramble to find a nearby restaurant in an effort to avoid simply crying and throwing ourselves to the ground.Desired Settlement: Yes I am seeking a refund of the $1500

Consumer

Response:

At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: What was advertised for the general admission ticket at [redacted], but never delivered : Champagne toast at midnight, coat check, and New Years Eve party favors. The primary issue was that the venue was grossly over capacity which, aside from being a major fire hazard, made it virtually impossible for them to fulfill what was promised in the ticket. There seemed to have been an issue with the validation of VIP ticket holders which kept most of them downstairs with general admission ticket holders, thus overcrowding the space I never even saw the stationed food platters they had gushed about in the event details, not that I would have been able to get to it with the sheer amount of people crammed downstairs. Part of promising a service is making sure you have enough of your product for everyone who bought a ticket and they did not live up to that expectation.Desired Settlement: I would like at the very least a partial refund.

Review: I am the sole owner of [redacted], a Washington DC Nightclub which opened in November 2011 and closed in December 2013. Since its closure, [redacted] has been involved in a number of legal matters with both the space's landlord and investors. It was a necessity to remove any and all references to the business from the web. Joonbug was contacted via email 17 times requesting that they remove [redacted] from their website as it is currently searchable on search engines via [redacted] advertising. We and our attorney [redacted] have also attempted to contact them via phone but their employees put us on holds for over 45 minutes every time until we disconnect the call. We ask that this business removes our venue from their website immediately and without further notice as we would prefer to avoid legal costs to enforce this demand. Joonbug is NO longer authorized to use our brand or name on web channels. Our business is closed and we also don't see the reason behind their persistence of keeping a closed business on their page. Finally, Joonbug was never authorized by myself or any person affiliated with my business to post our venue on their website at the time we opened.Desired Settlement: Immediate discontinuance of registered materials pertaining to [redacted], their owner and manager [redacted] and [redacted] both present on the description. We ask that they remove immediately our club's name, its owner's name and manager's name from their website.

Consumer

Response:

At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I bought tickets to an event starting at 1 am. There were no explicit instructions that I had to pick up the tickets at 9 pm (4 hours before the event) at a location that is not the event. I realized this around 9:30 pm, 3.5 hours before the event, when I checked my email to make sure I didn't have to print the tickets. I called them up, they said the tickets are non-refundable, I can't print them out, and there was nothing to do except buy new tickets. They also told me to get off the phone because there were other customers they needed to help.

I commonly purchase tickets to events online, and this is the first time I've ever encountered a policy that requires you to pick up tickets to the event at a remote location 4 hours before the event. Also, in the email confirmation, there were no instructions stating such, only a link to a website that states this.Desired Settlement: I would like a refund and for more concise instructions in the future.

Review: We were sold 2 tickets for $1500.00 to have the "VIP" service at a New Years even party in NYC. I was shocked disappointed and pan noted at what occurred. We were supposed to have a private table ready with champagne service with view of the ball dancing, for etc.

What we got, frozen pizza, frozen chicken wings, a table with no view of a ball..in fact near the bathroom. I ordered 2 bottles of champagne I barely got that it was an argument for me to get it. We paid for the ball view...I watched people without a wristband flirt with men and end up on a balcony where you could glimpse the side of the ball. Why we paid for something others didn't is beyond me. I watched me and over a dozen others complain about the miss advertising of what occurred. TOTAL RIP OFFDesired Settlement: At the very least I feel I deserve at least 1/2 of what we paid back ..this was false advertising at its finest.

Consumer

Response:

At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I attempted to purchase a ticket through this company's website for a Halloween event. The website glitched and I was unsure if it worked or not. I filled out a form online reaching out to ask for assistance in the matter. I also sent an email to their service email. I reached out via email/online because I knew I would NOT be able to speak on the phone. I did not receive an email back, however I did have two missed calls, during the work day. I could not talk for obvious reasons. I did not know the company's hours, and assumed that like most businesses, they closed at 5. Finally, I called about the issue. I was put on hold for 15 minutes when all the person was trying to do was search for my information. I hung up and tried again, reaching someone else. He transferred me to another person. I explained what happened, offered proof of my attempts to purchase and talk to someone to resolve the issue. The price of the ticket the day I tried to purchase was $15. It had now gone up to $20. The associate offered me a new ticket with a 10% discount. This is not equivalent to the price of the ticket I originally intended to purchase. It is not my fault they didn't process it because of their website having a problem. I refuse to pay more for a ticket when it is their problem and fault I don't have my ticket I already tried to buy at the price of $15. I will not pay more for something they messed up. The associate spoke to her [redacted] and would not do any better than that so she transferred me to her [redacted], [redacted]. All the man kept on doing was stating that 5 days had passed, when in actuality only 4 days passed since the attempt and contact to resolve. He said I should have just purchased another ticket instead of waiting and didn't understand. I kept on explaining that I was waiting to hear back from my email and online form submission that working individuals can't speak on the phone during the day and I was adamant I attempted again via email/form. I was not going to buy another ticket if they could resolve it for me. [redacted] was extremely rude, inappropriate, condescending, judgmental, and repetitive. I explained that I would expect from a customer service standpoint their company would and should honor the price I tried to pay at the attempt of my purchase, instead of trying to get me to pay more when it's their fault I don't have my ticket. He didn't even know that mathematically 10% off of $20 is only $2 and NOT equivalent to the ticket I tried to buy for $15, so I explained this to him. He said that even though it's not the same amount, he is providing a customer service to me by offering the 10%. This is not true. He was nasty, combative, and he hung up on me.Desired Settlement: They have some serious issues in their customer service. People need to be taught what is appropriate and how to speak to and treat customers. I would like a free ticket of the equivalent price to what I attempted to buy $15 to use at a future date/time.

Consumer

Response:

At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: This is a fraudulent company that runs an elaborate scam. I paid $130 for tickets to a New Years Eve party on a hotel rooftop in Manhattan. Not only was I forced to wait on line for 3 hoiurs, and welcome in the new year frustrated and cold on the street, but I was never let into the event altogether. Despite being guaranteed entry by the ticket, the promoters told us after three hours that the venue had reached capacity. Basically, we paid to wait on line in the freezing cold and get tricked. I cannot believe the FTC has not shut down this company already, but this company should not be allowed to exist.Desired Settlement: I want a full refund, which the people at the door said I would get after taking my information, but k have never received. If not rectified, I will try to escalate this as high as possinle, because nobody deserves to be treated and scammed the way j was

Consumer

Response:

At this time, I have not been contacted by JoonBug Productions, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: A group of friends and I purchased expensive tickets for a NYE party hosted by Joonbug at the [redacted] in Manhattan. Tickets were supposed to include a free, open bar from 9 pm to 4 am, party favors, and a few other things. Doors opened at 8pm but drinks were not to be served until 9 pm. My friends and I arrived at the hotel at 9:30 pm, thinking that we would not have any trouble since we purchased tickets ahead of time. We expected, as any reasonable person should, a night free of stress and full of fun. We were completely wrong. The ONLY services Joonbug provided were stress and grief. This New Years was recorded as the coldest in the past 5 years. We were forced to wait in line in the frigid temperatures for an HOUR AND A HALF even though we had our tickets. I was worried about frostbite, as I could not feel my toes or lower extremities by the time we were allowed inside. The line had zero regulation/security. Once inside, we were forced onto a packed staircase. I was actually scared for my safety. It was so jam packed that if there had been any type of emergency, I'm convinced we would have been seriously injured or died. We were packed in tightly on this freezing stairwell for another half hour. I felt like I was in steerage on the Titanic. The place was so packed I am sure they were in violation of fire codes. We were not able to take advantage of the open bar at all because of crowding and zero regulation by security or event managers. Once we decided to leave, the coat check line was so out of control that once again I was nervous about safety and fire codes. It took from 2am to 5:30 am for us to receive our coats. The coat check woman was drunk and was letting people into the room to rummage through coats. We complained to anyone we could but were completely ignored. We did not receive any of the services we paid for. I have been trying to contact the company but they do not answer their phones. It seems like we paid for a sham. The company is unresponsive.Desired Settlement: FULL REFUND for tickets and perhaps even fines for the company (we have contacted the credit card company which is already disputing the charges with the company). The Revdex.com should investigate into this SHAM company which defrauds its customers and perhaps even puts them in danger. It would also be nice for the company to acknowledge its shortcomings either in a statement or emails to all the unsuspecting people who bought their tickets and attended their events.