Joor Muffler Service Reviews (2)
On 12/12/*** *** brought aftermarket rear control arms, aftermarket trailing arms, aftermarket drive shaft tunnel brace, aftermarket adjustable tie rod ends and aftermarket sub frame connectors for us to install and an alignmentOn 5/7/customer returned to have aftermarket strut
bushings installed as well as another alignmentAll parts provided by the customerDue to the aftermarket parts installed this would cause customers camber to be out of OEM Specifications due to lowering the carOEM alignment specifications only apply when vehicle has OEM parts, not aftermarket parts which would cause alignment to not be within recommended OEM specificationsLowering a vehicle causes camber to be out of adjustmentThe alignment was done as close to OEM specifications as possible*** *** states that the shop he took it to on 2/1/recommended OEM Parts to be installed when he went to get the alignment done which would correct the alignment to OEM specifications.When the customer arrived in the store rightfully upset to inform us what the other repair facility misrepresented to him, the management on duty asked him several times what they could do to satisfy his concerns and he didn’t answer. He only wanted the phone number which he originally came into the store for. The management reached out again and attempted to contact Mr*** and no call was returnedAs for the electrical tape controversy, that would’ve supposedly compromised his strut bearing installation and alignment specifications have absolutely no impact. The supposed electrical tape is designed for wrapping wires, you can tear it with your hands, would have no effect on the bearing the customer supplied or aftermarket parts failing offIf the part was unsafe, defective or damaged, we would’ve been happy to offer to sell Mr*** a replacement.In closing, we pride ourselves in offering 100% customer satisfaction and will continue to strive in our efforts to keep our loyal customers happy and vehicles professionally well maintained
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The shop that I went to on 2/1/16, I supplied my own OEM struts to be installed. I did this in search of uncovering the problems I had with the abnormal wear on my front tires. At that point upon installation, they pointed out the defective parts that where installed. Electrical tape does not belong on a strut mount bearing period. The bearing is a critical component that affects steering movement, the smoothness of it and it's responsiveness. The bearings were tampered with as seen in the pictures attached. In regards to me not speaking, I noted that I wanted reimbursement for the work that was performed and for the damaged parts, but since they did not want to admit fault/guilt I simply said thank you and left in hopes of speaking to the owner to resolve the issue. If there is a dollar amount that Joor Muffler would like, I would be happy to provide it if they are willing to offer complete customer satisfaction. If not, I know the Bureau of Automotive Repair would like to know the practices of said shop using electrical tape on strut mount bearings ]