Through our recent experience, the salesmen at Joplimo Mattress provided exceptional customer serviceThey were knowledgeable and informative of their product but not pushy unlike many other businesses in the industryThis company is genuinely interested in helping their customers get the best sleep possibleJoplimo provides a quality product and they stand behind that product for years to comeThus far, we have been highly satisfied with our purchasing experience and are proud to support this local business
Potential BUYERS BEWARE! We recently purchased a bed from this company and after about a month of owning one of their "High End" beds (the R9), we started noticing sinking depressions that we were falling into while sleeping which caused us to toss and turn all throughout the night and wake up with major back and arm pain. We can no longer sleep on our stomach due to the lack of support and if we do end up in that position, our backs get that hyper extended feeling. We get out of bed with major lower back pain. We haven't had a good nights sleep since owning this bed. We are so frustrated that we are basically stuck with this mattress and after thousands of dollars spent we still can't get a good nights sleep. We are sick that we wasted our hard earned money that we had been saving for just thinking we were finally going to get a good quality bed. Boy were we wrong! We have been in contact with the OWNER of the company from the beginning of our situation. After a bit of back and forth he decided he didn't want to "mess with us" any longer...so he just started flat out ignoring our many emails, phone calls and voice mails. I guess that shows exactly what they think of their customers and their sleep comfort. They have your money, so they don't really care about your comfort or sleep after that. We asked for a refund and were told no. We offered to return it for over $1,000 less than what we paid for it just trying to recoup some of the cost, and again were told no. Then we were just ignored. The lack of support, quality and overall care has been very disappointing. I would encourage anyone looking for a bed to buy with confidence from a company you know will stand behind their product. Look for one with a sleep guarantee and a proven track record of customer service. I unfortunately could never recommend Joplimo to anyone. We really wanted to make this work but unfortunately, our sleep was not of their utmost concern. There are many more details from our experience we could share, but don't want to get too in depth. Joplimo will have a response; of which I'm sure will not have all of the details to what actually happened. Just like they did when I questioned a few of the poor reviews I'd seen. Again, buy from a company that will stand behind their mattress and offer a refund or sleep guarantee, too many high quality companies today are making that the standard. Don't settle, you will be disappointed!
Through our recent experience, the salesmen at Joplimo Mattress provided exceptional customer serviceThey were knowledgeable and informative of their product but not pushy unlike many other businesses in the industryThis company is genuinely interested in helping their customers get the best sleep possibleJoplimo provides a quality product and they stand behind that product for years to comeThus far, we have been highly satisfied with our purchasing experience and are proud to support this local business
Potential BUYERS BEWARE! We recently purchased a bed from this company and after about a month of owning one of their "High End" beds (the R9), we started noticing sinking depressions that we were falling into while sleeping which caused us to toss and turn all throughout the night and wake up with major back and arm pain. We can no longer sleep on our stomach due to the lack of support and if we do end up in that position, our backs get that hyper extended feeling. We get out of bed with major lower back pain. We haven't had a good nights sleep since owning this bed. We are so frustrated that we are basically stuck with this mattress and after thousands of dollars spent we still can't get a good nights sleep. We are sick that we wasted our hard earned money that we had been saving for just thinking we were finally going to get a good quality bed. Boy were we wrong! We have been in contact with the OWNER of the company from the beginning of our situation. After a bit of back and forth he decided he didn't want to "mess with us" any longer...so he just started flat out ignoring our many emails, phone calls and voice mails. I guess that shows exactly what they think of their customers and their sleep comfort. They have your money, so they don't really care about your comfort or sleep after that. We asked for a refund and were told no. We offered to return it for over $1,000 less than what we paid for it just trying to recoup some of the cost, and again were told no. Then we were just ignored. The lack of support, quality and overall care has been very disappointing. I would encourage anyone looking for a bed to buy with confidence from a company you know will stand behind their product. Look for one with a sleep guarantee and a proven track record of customer service. I unfortunately could never recommend Joplimo to anyone. We really wanted to make this work but unfortunately, our sleep was not of their utmost concern. There are many more details from our experience we could share, but don't want to get too in depth. Joplimo will have a response; of which I'm sure will not have all of the details to what actually happened. Just like they did when I questioned a few of the poor reviews I'd seen. Again, buy from a company that will stand behind their mattress and offer a refund or sleep guarantee, too many high quality companies today are making that the standard. Don't settle, you will be disappointed!