On May 29th we called diamond auto glass for a rock chip in our windscreen, on Friday a young man can to our homeHe stated he was not very experienced with repairs - during the repair he cracked our windscreen times and told us we needed a full replaceSaturday a guy came to our home to so the full replaceHe was here about min and knocked in the door to tell us the job was finishedHe left and when we saw our vehicle we were shockedBroken items, missing pieces, glue on paint, and a glass that was not set properly When we tried to drive it the screen made a glass crunching noiseWe immediately called the company and told them what happened Joann on the phone said she needed to speak with the manager and would call us backIn the mean time we called our insurance companyWhen we were called back by joann she stated- do not drive the vehicleIt's unsafe to driveWe had a vacation planned to the next day which we had to cancel as it was a Sunday and nothing could be sorted out with our vehicleMonday morning diamond auto glass calls us - the owner seemed annoyed and aggressiveI asked him to please come see our vehicle for himselfI asked that he not bring the gentleman back to our homeAs we feel that he did an injustice to usHe knew he broke our vehicle and did not do a neat and great job It was "noted" not to bring him He stated that he would come out around 10-there is a knock at the door It's the owner and the guy we asked not to come to our homeI asked that he leave my property and the owner was welcome to see the vehicle that is in the garageThe owner began to verbally bully me and was very aggressive in his toneNot once apologizing for what had happened to usHe said " we can make it look like it did, what do u expect the rubber was in a roll when they got it, our vehicle was made of plastic,." He was extremely rude and never said sorry , let's make this right!! He did say he had some clips to replace some of the broken pieces but was not willing to address the whole problemHe then states something put me being in the service and was rude and I asked him to leaveI would contact the insurance company He got his phone out and started to photograph my wife and our home and vehicleI closed the garage My wife went to the front door and watched them leaveHe was recording her and cussing and yelling at her as she spoke to the insurance company on the phone We have lost days of a no refundable vacation and now have to wait longer to have it sorted by a new companyPlease do not use diamond auto glass in Phoenix azThey are not trust worthy nor military supportive!
On May 29th we called diamond auto glass for a rock chip in our windscreen, on Friday a young man can to our homeHe stated he was not very experienced with repairs - during the repair he cracked our windscreen times and told us we needed a full replaceSaturday a guy came to our home to so the full replaceHe was here about min and knocked in the door to tell us the job was finishedHe left and when we saw our vehicle we were shockedBroken items, missing pieces, glue on paint, and a glass that was not set properly When we tried to drive it the screen made a glass crunching noiseWe immediately called the company and told them what happened Joann on the phone said she needed to speak with the manager and would call us backIn the mean time we called our insurance companyWhen we were called back by joann she stated- do not drive the vehicleIt's unsafe to driveWe had a vacation planned to the next day which we had to cancel as it was a Sunday and nothing could be sorted out with our vehicleMonday morning diamond auto glass calls us - the owner seemed annoyed and aggressiveI asked him to please come see our vehicle for himselfI asked that he not bring the gentleman back to our homeAs we feel that he did an injustice to usHe knew he broke our vehicle and did not do a neat and great job It was "noted" not to bring him He stated that he would come out around 10-there is a knock at the door It's the owner and the guy we asked not to come to our homeI asked that he leave my property and the owner was welcome to see the vehicle that is in the garageThe owner began to verbally bully me and was very aggressive in his toneNot once apologizing for what had happened to usHe said " we can make it look like it did, what do u expect the rubber was in a roll when they got it, our vehicle was made of plastic,." He was extremely rude and never said sorry , let's make this right!! He did say he had some clips to replace some of the broken pieces but was not willing to address the whole problemHe then states something put me being in the service and was rude and I asked him to leaveI would contact the insurance company He got his phone out and started to photograph my wife and our home and vehicleI closed the garage My wife went to the front door and watched them leaveHe was recording her and cussing and yelling at her as she spoke to the insurance company on the phone We have lost days of a no refundable vacation and now have to wait longer to have it sorted by a new companyPlease do not use diamond auto glass in Phoenix azThey are not trust worthy nor military supportive!