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Jordan Tax Service, Inc.

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Reviews Jordan Tax Service, Inc.

Jordan Tax Service, Inc. Reviews (26)

Pursuant to your letter dated February 12, 2015 regarding the above referenced complaint number, please be advised that Jordan Tax Service, Inc. (JTS) has been in communication with taxpayer [redacted] and his representation, [redacted] P.C.  A verbal agreement has...

been reached whereby Mr. [redacted] will pay the face amount of the real estate taxes in question and the resulting penalty charges.  JTS will waive their service expenses. If you require any additional information in this matter, please contact me.  Please also contact me if any further action is required on the part of JTS to resolve this complaint. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Here is statement from my mortgage bank.I do not understand why Jordan Tax cannot take off their own late fees and charges. I will take up late fees and charges with the school district separately.
Regards,
[redacted]

[redacted], Pursuant to your letters dated March 24, 2015 and April 8, 2015, please be advised that Jordan Tax Service, Inc. (JTS) has completed a thorough review of the borough and school taxes for [redacted]’s property at [redacted]. When a taxpayer...

purchases a home, especially a newly constructed home, they are informed of the real estate taxes by the real estate agent, bank, mortgage application, and loan closing officer.  In the case of new construction, the bank generally escrows estimated taxes if the structure has not yet been assessed.  If the yearly escrow reconciliation has already occurred, any escrowed taxes not yet assessed and paid would normally be refunded to the mortgage holder. JTS mailed original borough and school taxes to [redacted], which he acknowledges receiving.  It was then [redacted]’s responsibility to follow up with his mortgage company to ensure that these taxes were paid.  When borough and school taxes remain unpaid for two months, the penalty assessed on any unpaid face charges is mandated to the taxing district.  JTS has no authority to dismiss the penalty amounts, as [redacted] is requesting. If you require additional information to resolve this complaint, please contact me. Thank you, [redacted] SupervisorJordan Tax Service, Inc.[redacted] *
[redacted] *
[redacted]

Review: I owe the sewage company and they wont make a payment plan with me cause they said after the 3rd time they won until balance is paid off and im low income and if not paid in full they will shut my water offDesired Settlement: I want them to put me on a payment plan so I can pay off my balance like 200 a month till its pay off

Business

Response:

Ms. [redacted], I have received a copy of your recent complaint to the Revdex.com regarding the sewage service for [redacted]. Please be advised that based on the expiration of your termination posting notice, which was for non-payment of sewage charges since September 2015, your water service was terminated by the Pennsylvania American Water Company (PAWC) on May 26, 2016. PAWC then revisited the property on July 22, 2016 to investigate why consumption was occurring. They discovered that the curb box needs to be repaired. Once they make that repair, your water service will be terminated again. Payment of the sewage account balance in the amount of $1,384.59 must be received by JTS in guaranteed funds of either cash, cashier’s check, or money orders to have this service restored. I have attached your sewage billing and payment history for your review. If you have any further questions in this matter, please contact me. Thank you, Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.[redacted]

Review: I received a letter from Jordan Tax Service that stating that I have delinquent sewer charge that was owed to PAWC since sewer charges were split from the water bill. This is the first this has come to my attention, despite zero balance bills over the years. I am suddenly now being billed $67.55 PLUS interest of 42.56 and some "Serv. Exp." (whatever that is) for 11.01 and postage of $.94 Total $122.06! I noted on the PAWC statement they sent me that a payment of $60.00 I made in November was not credited to my PAWC bill - transactions 3/20/2004 to 3/20/2014.

I sent a copy of my bank statement to JTS as proof that I paid $60 and they left me a voice mail stating that I needed to call PAWC. Really?

I pay all my bills electronically. The PAWC website statements on my account do not go back that far, so I can track down how any charges were applied. Furthermore, JTS has zero balanced me many times over the past few years. My complaint is that this is unfair billing practices, to scare people into paying bills because they can't prove otherwise - and when there is proof, told to talk to some other company - that I also have a zero balance with. Additionally, my complaint is for the excess charges - including interest - that has been added to my account without my knowledge that there was ever a balance due.

According to the statement I was sent from JTS, I received a delinquent notice on 3/22/13 and 3/24/14. REally? Please tell me how this happens. WOuld I pay attention to a statement that says I'm delinquent when I've just received a zero balance? What happened between 2014 and 2016???? How does this happen?

This is the second time I've had to dig through mountains of old records to prove I paid something that is over four years old. Jordan Tax Service has terrible billing practices and takes so long to notify customers that their records are difficult, if not impossible to sort throughDesired Settlement: Credit my account $60 that was paid to PAWC on 11/7/2012 that does not appear on the PAWC statement provided and dated 3/20/2004 to 3/20/2014 (I have supplied a copy of my bank statement page that proves the payment was made). Accept payment of a balance of 7.55 owed to JTS. Drop all Interest and Serv. Exp. and Postage charges. Recalculate current bill I owe JTS - removing these charges, and adding the balance of $7.55. I agree to pay adjusted amount in full within 7 days of receipt of new statement amount.

Business

Response:

Ms. [redacted], I have received a copy of your recent complaint to the Revdex.com. I apologize for the lack of assistance that you received from our office on August 12, 2016. I inquired with the Pennsylvania American Water Company regarding your proof of payment. They stated that the payment had been applied to outstanding water charges, and that is why it does not appear in their attached sewage records. Jordan Tax Service, Inc. will waive the late charges in the amount of $21.62, if you will pay the sewage charges in full in the amount of $156.48 by August 31, 2016. If you have any further questions in this matter, please contact me. Thank you, Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Jordan Tax Service contacted me via email - a very nice person who was willing to work with me. Issue was solved in a timely fashion.

Regards,

Review: I received a mailing stating that I owed for garbage collection. I spoke with several people at Jordan Tax Service. I have not received my 2015 or 2016 garbage bills. Apparently, they were marked undeliverable by the US Mail system and I never received any other notice that the garbage fees were due.

Jordan Tax Service refused to remove about $70 in collection fees, but this situation is not my fault.Desired Settlement: 1. Remove $70 in collection fee

2. If there is an undeliverable mail, then Jordan Tax Service should do the following: Check the address and submit the bill in the mail again. Send an email. Call. Send a text message. Setup auto payment (it's not available).

Business

Response:

Mr. [redacted], Due to the information that you provided below, JTS will remove the late charges associated with your unpaid 2015 and 2016 garbage collection charges. Please mail two separate checks to the below address; one in the amount of $189.00 for the 2015 charges, and one in the amount of $195.00 for the 2016 charges: Jordan Tax Service, Inc.Attn.: [redacted] Please also mark your February 2017 calendar to make certain that your garbage collection charges are paid, whether the post office delivers the bill successfully or not. If you have any further questions in this matter, please contact me. Thank you, Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.[redacted]

Review: I have been in contact with this business about my recent move and informed them the date of moving. They have given me a late fee when I have received the bill months after it was supposed to be paid off. When I first moved into my apartment, they also included steep charges with no explanation or justification on the bill. When I called them about it, they could not explain the extra charges and still made me pay for them. These people are unreasonable to work with.Desired Settlement: I have proof that I called and should not receive a late fee. This business is a huge scam and people don't even realize it. I would just like an explanation of why I received all these extra charges after being in contact with the business.

Business

Response:

Mr. [redacted] I apologize for the discourteous service that you received via telephone today. I spoke with Patty to obtain your sewage account number, and she also apologized. Her notes indicate that she advised you that the April 30, 2016 bill is your final sewage bill for service through March 14, 2016. Due to your good payment history, JTS will be able to waive the late charges associated with your January 29, 2016 sewage bill in the amount of $13.27. Please remit payment in the amount of the usage charges of $126.49 by May 30, 2016, and I will be able to remove the late charges. If you have any further questions in this matter, please contact me. Thank you, Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.[redacted]

Review: I inadvertently signed up for paperless billing. I NEVER received any bills so I missed some payments resulting in my paying over $38 in late fees. I checked my email and was not able to locate a single email (with the exception of a complaint) from the company, though my email address is entered correctly. Only after the business was contacted did I miraculously start receiving email bills from them.Desired Settlement: I want a refund of all penalty fees and interest.

Business

Response:

Mr. [redacted], I have received your complaint to the Revdex.com regarding the billing for sewage service at [redacted]. Below please find your most recent eBill notification, which was sent successfully according to Jordan Tax Service, Inc.’s records. Additionally, you made five One-Time (not via the Auto Draft feature) payments via Sewage eBilling on the following dates: 3/19/2015, 7/30/2015, 12/29/2015, 2/28/2016, and 5/30/2016. Lastly, late charges are assessed to any unpaid sewage charges in accordance with the Township’s ordinance. Please make certain to add “schedulepayment.com” to your list of acceptable senders. If you would rather have me cancel your enrollment in Sewage eBilling in order to resume paper billing via first class mail, please let me know. Subject #:Your New Jordan Tax Service, Inc. (JTS) Billing Statement is AvailableFrom:[redacted]Sent:4/30/2016 6:41:01 PMTo:[redacted]MessageBody:Dear [redacted], This email is to inform you that your latest JTS Sewage Billing Statement is now available to be viewed online. Summary details are shown below. Account Number: [redacted] Service Location: [redacted] Billing Date: 04/30/2016 Payment Due Date: 05/30/2016 Amount Due: $203.72 If the Amount Due above appears in parentheses, it is a credit balance. No payment is required. Please note that we will never ask you to submit personal or account information in an email. If you receive an email appearing to be from us asking for personal information, do not respond to it. Contact us immediately at [redacted] OPTION 4.We appreciate your business. Thank you for using our third party Online Payment Processing via [redacted].JTS Customer Service______________________________________________________________________Abo... This Message:You received this email to confirm the activity described above on your Jordan Tax Service, Inc. (JTS) account number. Account Related Questions:Do not reply to this message with account related questions. Please email your question to [redacted]. You may also contact a JTS Customer Service Representative at [redacted] OPTION 4, or you may contact us in writing at: Jordan Tax Service, Inc.[redacted]DeliverySentComments:If anything but "Sent" for the delivery then add the reason in this section. If you have any further questions in this matter, please contact me. Thank you, Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.[redacted] ext [redacted] v[redacted] f[redacted]

Consumer

Response:

Review: I received a letter from Jordan Tax Service that stating that I have delinquent sewer charge that was owed to PAWC since sewer charges were split from the water bill. This is the first this has come to my attention, despite zero balance bills over the years. I am suddenly now being billed $67.55 PLUS interest of 42.56 and some "Serv. Exp." (whatever that is) for 11.01 and postage of $.94 Total $122.06! I noted on the PAWC statement they sent me that a payment of $60.00 I made in November was not credited to my PAWC bill - transactions 3/20/2004 to 3/20/2014.

I sent a copy of my bank statement to JTS as proof that I paid $60 and they left me a voice mail stating that I needed to call PAWC. Really?

I pay all my bills electronically. The PAWC website statements on my account do not go back that far, so I can track down how any charges were applied. Furthermore, JTS has zero balanced me many times over the past few years. My complaint is that this is unfair billing practices, to scare people into paying bills because they can't prove otherwise - and when there is proof, told to talk to some other company - that I also have a zero balance with. Additionally, my complaint is for the excess charges - including interest - that has been added to my account without my knowledge that there was ever a balance due.

According to the statement I was sent from JTS, I received a delinquent notice on 3/22/13 and 3/24/14. REally? Please tell me how this happens. WOuld I pay attention to a statement that says I'm delinquent when I've just received a zero balance? What happened between 2014 and 2016???? How does this happen?

This is the second time I've had to dig through mountains of old records to prove I paid something that is over four years old.

Review: I was recently made aware of a delinquent sewer bill that Jordan Tax Service collects payment on for the [redacted] (PA). This bill was for 2 accounts for service in November, 2013 and I apparently received one notice of the overdue bill in 2014 (I don't recall this, but I was shown the notice on their side), and they sent one notice after that to the wrong address.

I have now paid the original bill amounts, but my complaint is in the business practice that led to this delinquency. First of all, I had a zero balance on every bill after November 2013. I have been regularly paying 4 total accounts with them for the 2 years after these missed bills, and never was shown a balance. Given this it seems reasonable that if I received a notice in 2014 that I would've ignored it given my zero balance. Given also my payment history it should have been reasonable to expect that if I was shown a balance I would've addressed it prior to 2015. It also seems reasonable and desirable that my subsequent payments would've been applied to my balance, but they never were. Their procedure in essentially hiding a balance from the immediate following period forward is unreasonable and deceptive to me.Desired Settlement: I have paid the original bills. I would like Jordan Tax Service to waive the additional $62.47 in fees they assessed (identified as "postage fees") due to the business practice I described above that led to the delinquency. I have requested this directly from them without satisfaction.

Business

Response:

[redacted]Pursuant to your above referenced complaint to the Revdex.com, please be advised that Jordan Tax Service, Inc. will waive the postage costs of $43.21 associated with your unpaid 2013 sewage charges.Please utilize the attached statement to remit payment in the amount of $211.90 to satisfy this debt.If you have any further questions in this matter, please contact me.Thank you,Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.[redacted]

Review: We received a statement from Jordan tax service on 3/1/2016 stating our 2015 school Taxes where not paid and our total due would be 1,993.51 within 30 days or they would put a lien on our house. I called them asked what it was about and they said they never received our 2015 school tax payment, I said that was impossible because it is paid through escrow through our mortgage company . They said to call our bank. I called our bank and they checked my records and explained that we paid off our house in July of 2015 and our school taxes weren't due until sept therefor they didn't pay them. I wrote a letter(as written on my statement if there was a valid reason for not paying the tax, which there was) to Jordan tax explaining the dilemma and the fact we never received any type of notice, bill ,or even a call from the district or Jordan tax notifying us that our taxes where due or late or anything and that we will pay the taxes straight up now that we know they weren't paid but could they please drop the 161.87 penalty ,the 5.23 interest ,the 26,50 lien cost and the serv exp cost of 181.23 ,we where oblivious to the issue. Jordan tax wrote us back and said we are still responsible for all fees. I don't understand why I have to pay the 375.32 in fees? we paid the 1,618.68 that is our actual tax. It said on our notice we could try and get the fees dropped if we had a reasonable explanation the fact that we didn't know anything about this is more then reasonable.Desired Settlement: To have my taxes considered paid in full (which they are) and the 375.32 in service fees be dropped,

Business

Response:

Since the tax was paid late after the 10/31/15 due date, then the $161.87 penalty needs to be collected. If you submit payment of the $161.87 penalty by 4/30/16, then the $5.23 interest, $26.50 lien cost, $181.23 serv. exp., and $0.49 postage/expenses will be waived. Failure to pay the $161.87 penalty by 4/30/16 will result in the full amount of $375.32 being due. If you should have any questions, please do not hesitate to contact us. Thank you. Matthew R. I[redacted]Jordan Tax Service, Inc.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: They asked for a payment ,I paid with [redacted]. They said the payment was not acceptable , but didn't return that payment amount. Then required full payment in cash or cashier check. They shut off the water with out notice.Desired Settlement: They have charged interested and service fee's on payments made.

Business

Response:

Ms. [redacted], Pursuant to your complaint to the Revdex.com on January 6, 2016, please see the first attachment of the billing and payment history for your sewage account. As you can see on page three, no payments were made on your sewage account for nine months following the payment received on March 16, 2015. As a result, a termination of service posting notice dated December 11, 2015 (second attachment) was posted on your property, and a copy was also mailed to the service address. Jordan Tax Service, Inc. (JTS) received a partial payment of $100.00 on your account on December 15, 2015, and you did not contact JTS to make payment arrangements on the remaining debt. The posting notice expired on December 22, 2015, and your account was sent to the water provider, Pennsylvania American Water Company (PAWC), for termination of water service on January 5, 2016. PAWC terminated your water service, you paid $560.27 at the JTS office in [redacted], and JTS issued a restoration of your water service to PAWC all on that same date, January 5, 2016. Please note that the current charges of $63.80 are due by January 26, 2016. The PAWC restoration and termination fees totaling $60.00 will be assessed to your sewage account, and they will be due with your next monthly sewage bill. If you have any further questions in this matter, please contact me. Thank you, Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.

Review: I PAID MY 2014 TAX BEFORE THE 2015 TAX EVEN WENT OUT. THE TAX OFFICE APPLED THE MONEY TO 2015 INSTEAD AND IS TRYING TO GET ADDITIONAL FEES. THEY DID THIS WITH THE SCHOOL TAX AS WELL. APPLIED TO A DIFFERENT YEAR. THEY ARE OVER CHARGING ME. I HAVE NO KIDS IN THE SCHOOL DISTRICT. AND I AY MORE TAXES THEN ANYONE ON THE ENTIRE STREET. I CONTACTED LORI B[redacted] ON SEVERL OCCASIONS AND WAS TOLD THEY WOULD LOOK INTO EVERYTHING. MY FIANCE WAS READY TO PAY THE 2015 TAX AND WHEN HE CALLED TO PAY IT HE WAS TOLD IT WAS ALMOST PAID UP AND WHEN HE ASKED HOW, THEY DID NOT KNOW SINCE THE BILL HAD JUST COME OUT WE COULD NOT UNDERSTAND THAT AS WELL. NOW I CALL AND I AM GETTING THE RUN AROUND MY CHECKS FOR 2014 WHERE SENT TO [redacted] AND THEY SENT THE CHECKS TO THE CITY. WHY?Desired Settlement: I WANT THE MONEY FROM 2015 PUT ON TO 2014 WHERE IS SHOULD HAVE BEEN PLACED. THE LEIN REMOVED AND THE EXTRA FEES DUE TO SOMEONE DOING SOMETHING INCORRECTLY AND WHEN ASKED THEY CAN'T EXPLAIN WHY

Business

Response:

[redacted], Pursuant to the Revdex.com complaint number [redacted], Jordan Tax Service, Inc. (JTS) has called and left a message at the daytime telephone number that you provided, [redacted], but we did not receive a return call. From your statement of the problem, it sounds as if you made payment of the delinquent 2014 property taxes to the [redacted] County Treasurer after they had already been transferred to JTS for collection. To determine if this is the case, please provide a copy of the front and back of the payment in question. If you have any further questions in this matter, please contact me. Thank you, Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.[redacted]

Review: On 2/2/2015 I received an official notice of delinquency from Jordan Tax Services (JTS) about the 2013 interim real estate taxes on our Collier Township home that threatened a lien on our property. The notice included the face tax and penalty due to the township and school district, along with extra costs and commissions due to Jordan Tax Services. To my knowledge, this is the first notice that we received regarding our 2013 interim taxes. Normally our taxes are paid through our mortgage company, but I understand that it is our responsibility for the interim taxes. On 2/6/2015, I called and spoke to a woman in the delinquent tax collection department. At that time, I was under the impression that the taxes were paid and assumed that the bill was a mistake. The woman that I spoke with refused to consider that any mistake on JTS was even possible and that the taxes were in-fact due. She explained that a bill was mailed in August and that she will mail me a copy of it, which I received on 2/7/2015. She told me to call and speak with [redacted] of the Real Estate Tax department. On the same day, I called and spoke with someone at my mortgage company to gather more information. It turns out that we received two bills for our 2014 taxes, once in July and a second, unpaid notice in October. Our mortgage company shows payments for our taxes in August and October of 2014. JTS claims that they never received the first payment, even though it posted, and charged the mortgage company additional fees (separate issue). Our mortgage company refunded the excess taxes paid to our account in November of 2014. In October, 2014, I spoke with someone at JTS about the second notice and about whether the taxes were paid or not. She informed me to have our mortgage company send a copy of the payment or to re-submit payment. At that time, there was no mention of the outstanding 2013 interim taxes.

The copy of that tax bill that I received was dated 5/21/2014 and included the discount, face tax and penalty amounts due and the dates applicable to those amounts. To my knowledge, the original bill was never received. I admit that it may have been misplaced, or accidentally thrown away, but I keep all important papers that I receive (I recently started scanning all documents that I received to keep an electronic record). I searched through all my files and scanning backlog with no success of locating the original bill. I called JTS several times on 2/10/2015 in an attempt to reach Mr. Bell or someone in the delinquent tax department. I eventually left a message with Mr. Bell on his voicemail. On 2/12/2015, Mr. Bell returned my call. I explained the situation to him and explained that I am perfectly willing to pay what is due to the township and school district, since there was obviously some mix-up with our account. He informed me that they would only accept the full payment, including the additional fees. I asked about what notices were sent to us. He explained that JTS follows the laws and ordinances set forth by the state, county and township and is only required to mail one, original bill before submitting an account to collections. I explained my frustration with the situation and my thoughts about how that seems like a means to collect more money for JTS. He, again, reiterated that the bill was mailed in May, 2014 and that is all that is required by them. I said that I would have my lawyer review the case, if need be, and subpoena all records in regards to our account, including all recorded phone conversations. I explained that I don't want to go down that road, but would if forced to. I told him that I thought it fair, under the circumstances, that I pay the face tax and tax penalty and that the additional fees should be waived. He told me that there are no exceptions and that I can hire a lawyer, but that they are just going to agree with him. At this point, I asked to speak to his supervisor, to which he replied that his IS the supervisor. I asked him if he can guarantee that the original bill was received. He said that all he has to do is guarantee that it is sent. I explained that if he cannot guarantee that the bill was received, how is it fair/ethical to only send one notice. He said that is all that is required by law.

I could see that I was getting nowhere and cordially ended the conversation and hung up. I am extremely frustrated with the situation, especially since JTS is not willing to even have a conversation about the circumstances involved. How is it ethical to simply send one bill then, nearly, a year later send a lien notice and attach several fees that are paid to the billing company? It would be one thing if the township and school district were the ones handling the original billing, but JTS is getting paid by them, plus they are employing practices that increase the likelihood that they can send bills to their own collection department - which generates additional revenue for JTS. This really sounds like a conflict of interest to me.Desired Settlement: I want our bill to reflect what is owed to the township ($270.27) and school district ($3,532.23), which includes the 10% penalty for being paid after 9/20/2014. I think it only fair that the extra costs (totaling $10) and the commission fees (totaling $381.25) should be waived. I do not believe that this is unreasonable.

I would like this noted in the company's Revdex.com record. I hope that other government entities and businesses will think twice about doing business with JTS.

Business

Response:

Pursuant to your letter dated February 12, 2015 regarding the above referenced complaint number, please be advised that Jordan Tax Service, Inc. (JTS) has been in communication with taxpayer [redacted] and his representation, [redacted] P.C. A verbal agreement has been reached whereby Mr. [redacted] will pay the face amount of the real estate taxes in question and the resulting penalty charges. JTS will waive their service expenses. If you require any additional information in this matter, please contact me. Please also contact me if any further action is required on the part of JTS to resolve this complaint. Thank you,

Review: I received a certified letter stating there was a lien on my house for an outstanding debt from 4th quarter 2012. The four quarterly statements I received in 2015 showed either a negative or 0 previous outstanding balance. Had my quarterly statements from 2015 reflected this outstanding balance from three years ago, I would have paid it. The outstanding balance went from 140.97to 380.31 due to penalty, interest, costs, servicing and postage expense.

The Supervisor I spoke to stated there were letters sent to my home regarding this outstanding balance. I do not remember receiving such letters. However, if I had received the letters, I may have interpreted that no further action was needed upon receiving my quarterly billing statement showing no such outstanding balance.Desired Settlement: I would the 380.31 amount to be significantly reduced.

Business

Response:

Mrs. [redacted], In response to your above referenced complaint to the Revdex.com on January 25, 2016, attached please find documentation of the unpaid 2012 sewage charges for service at [redacted]. They are as follows: 1. A copy of sewage lien with [redacted]2. A copy of the original sewage bill for the fourth quarter 2012 dated February 22, 2013 and a copy of the reminder notice for those charges when they went unpaid dated April 9, 20133. A copy of the delinquent notice of these unpaid sewage charges dated September 12, 20134. A copy of the delinquent notice of these unpaid sewage charges dated November 10, 2014 If you have any further questions in this matter, please contact me. Thank you, Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.[redacted]

Consumer

Response:

Review: As a Crafton home owner since 2009, I have paid trash and tax bills (and water/sewage since they took that over in 2010)to Jordan Tax Service (JTS). After leaving PA in November 2011 on a 4 month military assignment and then relocating to SC for my new assignment, I updated my billing address with JTS. I have received and paid all property tax bills since so they definitely had my new billing address. My house was rented to tenant. With no water, sewage or trash collection bills sent to me, it was being paid by the tenant to my knowledge. Only 6 months ago around late Fall of 2013 (3 years later) did JTS finally send me a collection notice with threat to place a lien on my property for unpaid water/sewage. I immediately called JTS, spoke with J.Q. and explained the issue. She checked into the problem to find out that my bills were going to an Oklahoma address that I did not provide. There was no other attempt to collect payments from me even though my billing address was on file. She alleviated all fees and interest and I settled all outstanding charges. Following, from C.B. at JTS, I received the same collection letter for trash fees from 2010/11/12/13. I researched my bank statements and found 2 checks that were cashed by JTS. These checks were sent in Feb 2012 to pay for 2010/11. I did not receive bills for this. The amounts were relayed through my former property manager at [redacted]. I imagine the tenant received the bills at the property address, not my billing address (again- on file at JTS). I have been trying to work with C.B. to resolve the charges. He says trash collection fees fall under different rules than water and sewage fees and can't be waived. I am being charged $20 in fees, $59.60 in interest, $33.80 for service expenses and $41.94 for postage. I owe $306 for 2012 and 2013 plus $155.34 (more than half of my balance!) in fees because JTS couldn't send my bills to my billing address on file.Desired Settlement: I would like to pay the $306 for outstanding trash collection fees that I legitimately owe. JTS messed up. JTS should waive the added fees totaling $155.34 or pay those fees themselves if they can not be waived and remove any liens that have been placed on my house. The trash department should also make a note in my file that if a bill goes unpaid, ensure that the bill has been sent to my billing address that is on file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for everything you do at the Revdex.com.

Regards,

Review: As a Crafton Resident since 2006, I have paid TRASH bills for the Borough of Crafton to Jordan Tax Service (JTS). In August of 2013 I received a statement regarding an unpaid trash bill. Upon checking records I discovered that I paid (usually early to take advantage of pay early discounts)2006/7/8/9/10/11 __ /12/13. How did 2012 get missed? Immediately I called to discuss what may have caused this omission. Could it be the mail never arrived? It remains a mystery. In talking with staff I offered to pay what is rightfully due and asked the fees ($28.97)be waived since I am not sure who was at fault. I wanted to pay what I owed even though the bill/lien letter came 19 months after its due date. Upon asking to have fees waived they said I needed to put in writing a letter to Mr. [redacted]. On 8/23/13 I faxed my letter as instructed by [redacted]. Concerned that I did not receive a reply I later emailed the same letter on 9/13/13 to [email protected] and left a voice mail at [redacted] for [redacted] to follow up. Recently on 2/14/14 the only reply regarding my attempt to resolve the payment was another notice to lien the property. My hope is that you, the consumer protection and other political authorities can review my argument for fair treatment. I have endured stress over this along with additional charges pertaining to the matter. I believe that the borough and taxing/billing authority is due their money which I attempted to pay. Their negligence in making a good faith attempt to resolve the issue when I responded back in August and September of 2013 shows my willingness to negotiate a fair payment. The company did not make any attempt to contact me even though they indicated it was their policy that I needed to put my concern in writing for them to respond. They never responded from my point of contact and instead tacked on additional fees when I already attempted to pay in hopes of them waiving previous fees. It is not good and ethical business to ignore customer concerns.Desired Settlement: It is my hope that JTS will realize their negligence and lack of attention and follow-up in regard to my communication efforts concerning the bill and consider refunding any fees, penalties, interest, postage and expenses in the amount of $78.41. This amount is the difference between the face amount of the bill of $145.50.

Review: My problem consists and has been going on for over 3 years now with Jordan tax service regarding my sewage bill. This problem all started when my sewage bill became separated from water bill and I did not receive a sewage bill for the 1st 3 to 4 months from the split. My billing has been in arrears ever since. Within the last 12 months I have paid over 2000 dollars in sewage and they are still telling me I owe them over 1000. I had a termination notice that my bill was 1750 which was billing through February 1st. I paid 950 which would bring it to 800 dollars and I just received another bill February 25 for back over 1100 dollars how in 3 weeks time do I use over 300 dollars worth of sewage? The biggest issue I have with this bill is I have been questioning jts both in person at the downtown Pittsburgh office and the McMurray office by phone on why the bill is more than my water bill each month. I was told by 3 different men downtown and 3 women and 1 was a supervisor by phone that they do not know they only collect the bill. I asked who the bill comes from again I was told they do not know. These people are very rude to call or visit in person, I have only had 1 decent person take payment from me and that was my last payment, everyone else gives you an attitude like you are bothering them and wasting their time. I do know that my sewage bill should not be more than my water bill, but no one at this company will give me answers to what is going on. I need this issue resolved for I should never have paid so much to still be behind and 300 dollars worth of sewage in 3 weeks is impossible especially on a 105-115 a month water bill.Desired Settlement: I would like all of the extra fees removed from both previous and current bills, and possible reimbursement for all of the interest fees that I have been charged over 3 plus years I would also like to see them educate their employees to not be so rude and to properly answer any and all customer questions, concerns, and complaints. Not give them a nasty attitude and tell them they don't know why the bill is as high as it is, or they don't know who controls the bill they only collect it. I do not mind paying for what I use but I have a rather large family and cannot afford all of these over charges .

Business

Response:

Good evening, Ms. [redacted]. I have received a copy of your recent complaint to the Revdex.com. Jordan Tax Service, Inc.’s (JTS) records do not indicate that you and I have spoken in the past, so please let me give you some background on the sewage account for service at [redacted]. You are aware that JTS bills sewage charges on behalf of the Borough of [redacted]. The Borough’s sewage treatment rates are currently $14.63 per thousand gallons. I believe that this is about $4.50 per thousand gallons more than you are being billed for water consumption. You would have to consult your [redacted] Water Company bill to be certain, but I believe their water rate for your area is $10.21 per thousand gallons. Attached please find your sewage billing and payment history. Because of your sporadic payment history (see page 4 and 5 of the attachment), you have defaulted on three payments plans, and you have incurred interest, service expense, and fees. The Borough of [redacted] may entertain a reduction in the assessed interest charges, if you are in a position to make a lump sum payment. If so, please let me know what you propose as a pay-off figure, and I will submit that to the Borough for review. If you are not in the position to request a pay-off, then you could eliminate this debt within a year if you make regular, monthly payments of the current charges as billed plus at least $100.00 per month. If you have any further questions or concerns in this matter, please contact me. Thank you, Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.[redacted]

Review: Jordan Tax Services sent me someone else's tax information. Including this person's W2 with their earnings, employer's address, and SSN. It's concerning, because if I got someone else's information how do I know someone else did not get mine. Do they not have a privacy check in place?Desired Settlement: Jordan Tax Services should have a quality check in place to ensure someone's personal information is going to the intended person and not someone else. They should have a better privacy policy.

Business

Response:

Ms. [redacted], Pursuant to your letter dated February 29, 2016, we apologize for not responding to your first notice of the above referenced complaint. On January 27, 2016, Jordan Tax Service, Inc. (JTS) returned the 2014 Part Year Resident Return that [redacted] filed. Ms. [redacted]’s filing was returned due to her omission of the other addresses, dates of residency, and copies of the returns for the other resident locations. In response, JTS received 2014 documents from Ms. [redacted] that were incomplete. JTS responded to Ms. [redacted] again, but unfortunately we included documents for another resident. On February 11, 2016, Ms. [redacted] called JTS to notify us that we had provided incorrect documents to her. At that time, a JTS representative asked Ms. [redacted] to return the incorrect forms along with her two tax returns; one for each of the municipalities that she resided in. JTS has once again reviewed our policies and procedures and the importance of taxpayer confidentiality with our staff. If you have any further questions, please contact me. Thank you, Julie A. Q[redacted]Utility Billing ManagerJordan Tax Service, Inc.

Review: I have been trying for over 2 YEARS to collect refunds for tax years 2009, 2010 and 2011 for my daughter [[redacted] who worked in Bethel Park and lived in Mt. Lebanon while a student when local services tax was withheld when it should have been exempted. Refund applications were filed 3/19/2012 and despite numerous attempts that they are looking into it, there has been no response received from the Jordan Tax Office.Desired Settlement: Appropriate refunds made immediately to settle this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: TAXES-CONSULTANTS & REPRESENTATIVES

Address: 102 Rahway Road, McMurray, Pennsylvania, United States, 15317

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