Jordan's Building Center, Inc.

Good afternoon ***.Thank you for bringing this issue to our attention, and I sincerely apologize for any inconvenience this has caused. Although the website does list this as a product that ships the same day, this item is sent via email by *** directly. It takes anywhere from 3-
business days to be received. We apologize that the information listed on the website concerning the shipping of this product was misleading, and I am working closely with our E-Commerce team to get this corrected as soon as possible. At this time, there is a return authorization in our system currently pending approval with *** as of 11/22/16. Due to the type of product, this approval process can take anywhere from 5-business days after the request has been entered. I have requested an escalation on this matter. Once approved, the credit card used to make the purchase will be refunded in full. Again, I am sorry for any inconvenience this has caused. Please feel free to contact us directly at [email protected] with any further questions or to check the status of your return request.Kind Regards,*** *** Quality Analyst-Customer Relations | CDWPhone: 847.*** | Fax: 847.*** |

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, providing the refund in provided within the next daysIf there is no refund, then I consider the issue still open
Sincerely,
*** ***

Thank you for bringing this matter to our attention. We sincerely apologize that there was an error in the specifications of EDC 3534422. After thorough research, it was found the product and price displayed on our website was incorrect. The EDC
ordered that was advertised erroneously as rolls is actually only a one roll item. As soon as the error was discovered, we contacted the appropriate department to get this changed. It can take up to businesses for changes to be displayed on our website CDW makes every effort to ensure that the specifications of our products are displayed accurately for our customers. Unfortunately, we are unable to fulfill your order as requested. Due to the error in specifications, you can place an additional order for quantity of EDC in order to receive the correct amount of the product orderedPlease review our terms and conditions of sale which state the following: "Seller reserves the right to make adjustments to pricing, Products and Service offerings for reasons including, but not limited to, changing market conditions, Product discontinuation, Product unavailability, manufacturer price changes, supplier price changes and errors in advertisementsAll orders are subject to Product availability and the availability of Personnel to perform the ServicesTherefore, Seller cannot guarantee that it will be able to fulfill Customer’s orders." You can find the complete terms and conditions on our website at the below linkhttp://www.cdw.com/webcontent/inside/salesagreement.asp We have issued return authorization for the rolls that you ordered and a credit has been processed to your account. You should see a refund on your card within the next 3-business days. We welcome you to use the rolls that you had purchased free of chargeKind Regards, Amy *** Quality Analyst CDW-Customer Relations ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good afternoon David,I’m writing in regards to your Revdex.com complaint for your Acronis order #JBVP843. I have received your complaint with the Revdex.com. Please know that we are committed to improving our service and your feedback is very important to our success. I would first like to
apologize for the frustration you experienced with this order. In reviewing the documentation surrounding this order, it shows that a demo and trial was offered in the beginning of the initial sale, due to the strict return policy that Acronis hasIt shows that this demo and trial was denied and you wanted to just pursue the sale. After the order was processed, our Sales Team worked with Acronis for the return materials authorization, which was denied by Acronis. The only way to gain an exception from Acronis is if there is an offsetting replacement order Since a replacement order wasn’t feasible, Acronis denied the return and credit Again, I apologize for the inconvenience and frustration this situation has caused If you have any further questions or concerns, please do not hesitate to reach out to us.Regards,Jenny ***eriQuality Analyst-Customer Relations | CDWPhone: 847-371-2421 | e-mail: jenn***@cdw.com

Complaint: ***
I am rejecting this response because:The email from the Revdex.com said that there was a response from CDW, but, I am not seeing any response from CDW, so, I do not know how to accept or reject something that does not exist
Sincerely,
*** ***

We can only presume in the above complaint, the matter can be reduced to a case of apatient simply trying to get out of her legitimate financial obligation of plus months agowith *** ***The original complaint to my company is enclosed, lacks any merit,and shouts loud and clear regarding the
unreasonableness of the demandsHopefully theRevdex.comwill agree that my response on August was both fair and appropriate.Unfortunately, my personal effort to diffuse any and all concerns, especially the matterrelated to an alleged medical problem, fell on deaf earsThe enclosed purchase orders,each containing the appropriate day right to return hearing aids, the dates of contractsand just as important, the very unreasonable demands and unwillingness to contact me,by the complainant, confirm both the legality as well as our best effort to ethically serveher best hearing health care interestThere isn't a single word contained in the recentcomplaint that was not originally expressedWhile a refund has not been a considerationfor more than six months by Ohio law, I am most certainly willing to adjust, calibrate,modify, reprogram or whatever I might do to personally make the aids perform atmaximum potential.Sincerely, Jim N***

Dear Mr***, Thank you for contacting us about order #***We received your order on January 10th for MSI graphics cards and obtained a pre-authorization approval for $on your *** ending in *** that same dayShortly after the card was authorized, your order was
cancelled, as our credit team was not able to verify and approve the order to ship Once an order has been cancelled, we release the pre-authorization hold and it is up to your bank to drop the hold from your accountWhile it can take up to business days for this hold to be removed, it is unusual for it to take quite this longYour best option is to contact your bank and ask them the best course of action to have the hold removed from your accountSometimes, the act of calling the bank and letting them know that your order was cancelled is enough reason for them to release the holdHowever, if the bank requires that the merchant contact them to cancel the hold, please provide us with the following information and we will have our credit team fax a letter directly to the bank: Cardholder name on account: Cardholder billing address on account: Toll free number from the back of the credit card: CVV number from the back of the card: I sincerely apologize for any inconvenience that this has causedIf, after speaking with your bank, you need for us to intervene, please email me with the information requested above and we will do our best to help resolve the issueIf I can be of any additional assistance, please let me know Kind regards, Melissa *** CDWCustomer Relations Quality Analyst Phone: ***e-mail: ***@cdw.com

We can only presume in the above complaint, the matter can be reduced to a case of apatient simply trying to get out of her legitimate financial obligation of plus months agowith *** ***The original complaint to my company is enclosed, lacks any merit,and shouts loud and clear regarding the
unreasonableness of the demandsHopefully theRevdex.comwill agree that my response on August was both fair and appropriate.Unfortunately, my personal effort to diffuse any and all concerns, especially the matterrelated to an alleged medical problem, fell on deaf earsThe enclosed purchase orders,each containing the appropriate day right to return hearing aids, the dates of contractsand just as important, the very unreasonable demands and unwillingness to contact me,by the complainant, confirm both the legality as well as our best effort to ethically serveher best hearing health care interestThere isn't a single word contained in the recentcomplaint that was not originally expressedWhile a refund has not been a considerationfor more than six months by Ohio law, I am most certainly willing to adjust, calibrate,modify, reprogram or whatever I might do to personally make the aids perform atmaximum potential.Sincerely, Jim N***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11146318, and find that this resolution is satisfactory to meSincerely, Michael ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11680781, and find that this resolution is satisfactory to me
Sincerely,
Thomas ***

Thank you for contacting us about your order through the Revdex.com websiteI’m so sorry to hear about the problems with your orderIn an effort to protect ourselves and our customers, all orders are reviewed for possible fraudBecause our fraud team was unable to verify either you or Warren at the
address provided, it was deemed too risky to continue processing your order with a credit card paymentIn cases such as these, payment by wire transfer is requiredHowever, we certainly should have been in contact with you throughout the process to ensure that this information was communicated to you; the account manager assigned to your order dropped the ball, and I am truly sorry for that. Regarding our pricing structure: like any other retailer, CDW prices change depending on our cost from our suppliersDue to the nature of the industry that we serve, it is not uncommon for our prices to fluctuate several times over the course of a monthThe change in price that you noticed was coincidental and in no way related to the cancellation of your orderShould we ever be unable to honor a particular price, our customers would be given the option to proceed with the new pricing or cancel their order without penaltyI sincerely apologize for any frustration or inconvenience that this experience has causedShould you wish to place a new order with a check or wire transfer payment, please contact me at [email protected] and I would be happy to provide you with payment instructionsIf I can be of any additional assistance, please let me know.*** ***Customer Relations Quality Analyst | CDWPhone: *** | e-mail: [email protected]

Good Afternoon Mike, I am very sorry that we were unable to fulfill your order. Stock availability can change in an instant and we do our best to keep our resources and website updated to set accurate expectations for our customers. We are also reliant on our partners to stand true to the ETA information that they provide us. In this case, this unit was among many, that *** had as "constrained stock". if *** is struggling to produce the unit, that means CDW is struggling to obtain the unit. We did everything possible to get stock in, but we were not able to meet your expectation, and for that I am very sorry.I do that you made multiple call attempts after this complaint and ended up cancelling your order. We do hope to have the opportunity to serve you in the future.Kind Regards, Susie *** *** Supervisor, Customer Relations Quality | CDW

Dear Mr***, CDW sincerely apologizes for the error on our website regarding the item ordered. The part number that you are ordering for $is MfgPart: ***-Bwhich is an HP adapter kit compatible with the *** *** ***. We regret that the description of the item
on our website is incorrect; however, the part number being ordered is listed correctly. To properly order the *** *** ***, item *** would need to be purchased. This is manufacturer item *** per the *** website CDW makes every effort to display accurate descriptions on our websiteIn this case, unfortunately, the description of the item was incorrect. We thank you for bring this error to our attention. This has been fixed internally, and it will be displayed accurately on our website as of 10/5. While we make every attempt to display accurate descriptions and pictures on our website, regrettably, errors can happen. Our terms and conditions of sale do protect us against these types of errors For your convenience, I have quoted the terms of sale below: “Seller reserves the right to make adjustments to pricing, Products and Service offerings for reasons including, but not limited to, changing market conditions, Product discontinuation, Product unavailability, manufacturer price changes, supplier price changes and errors in advertisementsAll orders are subject to Product availability and the availability of Personnel to perform the ServicesTherefore, Seller cannot guarantee that it will be able to fulfill Customer’s ordersIf Services are being performed on a time and materials basis, any estimates provided by Seller are for planning purposes only.” You can find the complete terms and conditions on our website at the below linkhttps://www.cdw.com/content/cdw/en/terms-conditions/sales-and-service-projec...⇄ While CDW both acknowledges, and apologizes for, the error and any inconvenience this has caused, we will not be able to send item *** at no charge. This item can be sold to you for $as advertised on our websiteIf you are interested in placing an order for this part, or finding an alternate product within your price range, please contact our sales department at ###-###-#### At this time, all pending return authorizations have been processed and you are welcome to keep or donate the product that you purchased without requirement of a further return. A refund in the full amount of the purchase, $will be issued to the original form of payment within 7-business days Sincerely, Amy M*** Customer Relations Quality Analyst

Good morning ***,I deeply apologize for the miscommunication on the shipping of your order, 1BMKMLFI have researched your order and contacted your sales team at CDW directly and they let me know they had reached out to you yesterday to explain the *** process to youThe contract details
we have in place with *** require steps we need to follow to make sure the *** chosen system is configured and encrypted properly before they are sent outIn your case, unfortunately, the unit you had ordered is taking longer than the 1-days due to imaging issuesI am sorry these expectations were not communicated to you correctly the first time you calledIf you would like more updates on the order, I have posted your sales team contact info below as they will be able to give the best information on this orderYou can also reach out to me directly and I will be able to tell you the same thingAgain, I am sorry you had to take the time to let us know about failed expectations and we will do whatever we can to get you accurate order information going forwardPlease, don't hesitate to contact myself or your sales team. Thank you, Brad Rouse-Quality [email protected] Sales team:Bob Harding: [email protected] Chavez: [email protected]: [email protected]