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Jordan's Floral & Gifts, Inc.

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Reviews Jordan's Floral & Gifts, Inc.

Jordan's Floral & Gifts, Inc. Reviews (2)

The customer called at 9:am and was extremely rude and volatileHe asked me to refund money to him because his wife was not home on Valentines DayThe driver was my son *** who left a tag on the door and called the number on the manifest sheet which he indicated that he left a message and
tagged the the door so the customer lied about thatWe have been doing this for over years and according to our partner FTD we have a 99.9% success rate in our deliveries for the year and have an outstanding reputation for following upDelivering on any given day whether it be a major holiday or just another day there is always a 50% chance that the recipient will not be home in which case we slate for the following dayIf I gave a refund for all my customers based on this average I would be out of businessI tried to explain this to this customer but he became even more belligerent and threatened to trash my business onlineI told him to do whatever he wants but we slated his delivery to be redelivered on the day after and he told me never mind he needed them on Valentines and had refused the deliveryI had to other customers that day whose spouses who were not home and were more than happy to have me redeliver for them, so I believe this customer was just being overly dramatic and rudeWe pay people to put the arrangements together, we pay for people to deliver and we also pay for re delivery if we need toWhy this person could not understand this is beyond me and when my son says he called and left a tagWe were also here that night until 7pm hours after our closing hours and this customer did not call although he said he left the light on his house until 10pmI did become angry at this customer only after he was threatening me so I had enough and did hang up the phone hoping he might calm down a bit and then call me back, but he never didIt was never my intention to make him angry but he's the one who set the tone of the conversation to start with

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
We will agree to disagree. There was no notification and no phone calls. This business owner was defensive from the minute I asked for a refund. Since I have received my credit from the bank this situation requires no further action but poor customer service is what this business is known for.
Regards,
*** ***

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