Good afternoon ***,In reviewing your account, I see that you had filed a claim with *** for an issue you were experiencing with the armless chair***, an independent protection plan company, arranged for a third party cleaning company to visit your home to address your concernWhen the
technician was at your home, he took photos of the affected piece and noted that there was cracking on the vinyl on the side of the seat, which is not a covered issue*** issued a claim denial letter on 12/22/14.Jordan's reviewed the situation with *** and *** is standing behind the denial of the claim, as cracking vinyl is not listed in the coverage of the planJordan's was willing, as a courtesy, to order a replacement seat casing for the armless chair, however the leather is no longer available from the factory.We have offered a credit, again as a courtesy, of $on account for you to use on a future purchase despite this not being a warrantied issueThis credit has been keyed and will remain on account for up to one yearPlease contact us if you'd like to discuss this further at ###-###-####
Good afternoon ***,In reviewing your account, I see that you had filed a claim with *** for an issue you were experiencing with the armless chair***, an independent protection plan company, arranged for a third party cleaning company to visit your home to address your concernWhen the
technician was at your home, he took photos of the affected piece and noted that there was cracking on the vinyl on the side of the seat, which is not a covered issue*** issued a claim denial letter on 12/22/14.Jordan's reviewed the situation with *** and *** is standing behind the denial of the claim, as cracking vinyl is not listed in the coverage of the planJordan's was willing, as a courtesy, to order a replacement seat casing for the armless chair, however the leather is no longer available from the factory.We have offered a credit, again as a courtesy, of $on account for you to use on a future purchase despite this not being a warrantied issueThis credit has been keyed and will remain on account for up to one yearPlease contact us if you'd like to discuss this further at ###-###-####