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Jordan's Building Center, Inc.

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Jordan's Building Center, Inc. Reviews (36)

We can only presume in the above complaint, the matter can be reduced to a case of apatient simply trying to get out of her legitimate financial obligation of plus months agowith *** ***The original complaint to my company is enclosed, lacks any merit,and shouts loud and clear regarding the
unreasonableness of the demandsHopefully theRevdex.comwill agree that my response on August was both fair and appropriate.Unfortunately, my personal effort to diffuse any and all concerns, especially the matterrelated to an alleged medical problem, fell on deaf earsThe enclosed purchase orders,each containing the appropriate day right to return hearing aids, the dates of contractsand just as important, the very unreasonable demands and unwillingness to contact me,by the complainant, confirm both the legality as well as our best effort to ethically serveher best hearing health care interestThere isn't a single word contained in the recentcomplaint that was not originally expressedWhile a refund has not been a considerationfor more than six months by Ohio law, I am most certainly willing to adjust, calibrate,modify, reprogram or whatever I might do to personally make the aids perform atmaximum potential.Sincerely, Jim N***

I disagree with Mr. N[redacted] almost 100%!!  Some of the statements mad by him were correct, however, I don't agree with his time frame for returning the aides.  I did return the first pair within the 30 days from when I received them, not from the purchase date.  However, on the second set which is the ones I am so in dispute about was after the 30 days by a week.  They will say 2, but the salesman, Joe was not in when I called and wouldn't be available for a week.  However, based on what Joe said when we left with the second set that if they didn't work he'd take them back is another basis for my complaint.  I totally resent Mr. N[redacted]'s remarks that I am trying to get out of paying [redacted] for the credit they supplied at the time of purchase!!  I will submit via fax my payment history with them and that I am current and have not missed a payment!!  Sure I could use this $82.00 rather than having it sitting in a drawer not being of any use to me, but I am above that as my means of requesting a refund!!As for any further documentations, I have none.  I have already submitted every single piece of paper pretending to this transaction.   My true feelings in this matter are they sold me something I did not need!  I am sure at my age I have lost some of my hearing, but not as much as they maintain that I need hearing aides.  I hear the same with or without them!!I also believe that there was some false advertising done in this matter and false testing!!
Regards, [redacted]

Hi Michael, I apologize for the delay as I was following up with our Accounting Department to cross check what credit memos and what amounts were processed with [redacted].  I have been informed of the following: "CDW began issuing credits for the orders and returns beginning on 1/22/16.  [redacted] has record of receiving each one of the below on the same day they were processed:CR # BXT7250   2/03/2016 for 46.61 (inv BWC6455   1/27/2016)CR # BVG7034   1/22/2016 for 21.58 (inv [redacted]   1/14/2016)CR # BXT7246   2/03/2016  for 17.28 (inv BVX7728   1/27/2016)CR # BZL0761   2/05/2016  for 84.06 (inv [redacted]   1/14/2016)CR # BXT6888   2/03/2016 for 19.99 (inv [redacted]   1/19/2016)CR # CFH4587   2/24/2016 for 93.09 (inv BSW5910   1/18/2016)" The total of the above credits is the amount charged across all of the invoices: $282.61.  If [redacted] has still not processed the above credits, it may be advisable to reach out to the credit card company to ascertain what the delay in processing may be caused by.  Again, I apologize for the inconvenience and frustration this situation has caused.  If you have any further questions or concerns, please do not hesitate to reach out to us.Thanks,MichaelQuality Analyst

Good morning Nathan,I deeply apologize about the frustration you have endured surrounding placing this order, and learning of the fulfillment of this order. The order was set up as a prepay because it was a credit card order placed online that was shipping to another address that did not match the...

credit card billing address. This will flag our credit department to review, and if the value is high, like this order was, it will be need to be completed as a wire pre pay. I know this can be frustrating, but this is to ensure the security of our customers against fraudulent orders. Once your order is received, it will fulfilled in the order it was received. We do not have access to where you are in line, however, the system does recognize where you are in place to fulfill your order before someone that placed an order after you. Again, I apologize that you had to make multiple calls to check on the status of your order, and were given different answers. Order status questions can sometimes be the most difficult questions to answer, as product availability can change daily in some  scenarios. This product in particular is unique at this point as it is deemed to be in a worldwide shortage from information we had gathered from the manufacturer on 6/6. The last information that was communicated to you is correct, in that there is no clear date at this time to know when CDW will be receiving this product. Again, I am sorry for the miscommunication that was given the first few contacts you had with our company, and we look to serve you as best as we can in the future. If you would like, I can cancel your order for you and offer a full refund, or we can keep the order as is and wait for it to fulfill. Thank you for taking the time, and please let me know if you need anything else.CDW Quality Assurance-Brad [redacted]

Good afternoon [redacted].Thank you for bringing this issue to our attention, and I sincerely apologize for any inconvenience this has caused.  Although the website does list this as a product that ships the same day, this item is sent via email by [redacted] directly.  It takes anywhere from 3-7...

business days to be received.  We apologize that the information listed on the website concerning the shipping of this product was misleading, and I am working closely with our E-Commerce team to get this corrected as soon as possible.  At this time, there is a return authorization in our system currently pending approval with [redacted] as of 11/22/16.  Due to the type of product, this approval process can take anywhere from 5-7 business days after the request has been entered.  I have requested an escalation on this matter.  Once approved, the credit card used to make the purchase will be refunded in full.  Again, I am sorry for any inconvenience this has caused.  Please feel free to contact us directly at [email protected] with any further questions or to check the status of your return request.Kind Regards,[redacted] Quality Analyst-Customer Relations | CDWPhone: 847.[redacted] |  Fax: 847.[redacted] |

Good evening, Faud. We are very sorry for any delays in our reply.  Unfortunately, the notification from the Revdex.com was not originally received when the complaint was processed. To clarify, when you originally placed your order, the item ordered was placed directly with a...

preferred vendor prior to your cancellation request being received.  While we do have a warehouse in Canada, many items available on the CDW Canada website are direct shipped items as very few items are stocked.  At this time, we are showing a cancellation request was placed with the vendor, and your order has been confirmed cancelled as of 9/18.  Your credit card should show no further holds due to the time that has passed since the order was cancelled. If you are still showing a hold as funds, please use this letter as a confirmation that your order 1BS6XLH has been cancelled. Our CDW Canada hours of operation are 8am-7pm Eastern Time.  We sincerely apologize that you were not able to find assistance during these hours of operation.  The phone system should be transferred appropriately to get you assistance in locating a person in sales to assist you during those hours. Again, we are sorry for the inconvenience as well as any frustration the delay in our reply has caused. If you have any further questions regarding this issue, please contact us. Thank you, Amy [redacted] Quality Analyst-Customer Relations | CDW

Good Morning [redacted], I have received your complaint with the Revdex.com. Please know that we are committed to improving our service and your feedback is very important to our success. I would first like to apologize for the frustration you experienced with this order.  I see our website shows...

this item will ship in 3 days, and the order shows this will ship out on 1/5; from our vendor’s warehouse. I am terribly sorry that the website does not have the most up to date ETA for this product. I have advised our e-commerce team to correct this error and see what we need to do to avoid similar errors in the future. I would like to clarify; this is not a 3rd party advertising on our website. If we do not have stock of an item, we engage an outside vendor to fill the order and ship it to our customers. The vendor we outsourced this to, [redacted] Distributing, is a reputable company that we use quite often to help us fill orders to ship to customers. [redacted] has given an estimated ship date of 1/5. Once this order ships, you will receive a confirmation email with tracking information. I understand this does not help you, as this was intended as a Christmas gift. I personally have just experienced a similar situation. I ordered [redacted] for my 2 kids for Christmas, and they are on backorder as well. As a parent, this can be frustrating and overwhelming. What I did is printed the picture of the item from our website and put at the top of the paper that your gift is on its way. I put this paper inside a shirt box, so my kids still had something to open Christmas morning, and they know what it is they will be getting. Now, I realize this is not a resolution to your issue/order with CDW. I just wanted to personally share my experience in hopes that it may help in some way. If you have further questions regarding this issue, please do not hesitate to reach out to me directly. Again, I cannot apologize enough for the inconvenience you experienced while trying to resolve your situation.  I hope that this experience has not soured you to working with us in the future.   Thank you for your input, time and patience,  Kind Regards, [redacted] Customer Relations Quality Analyst | CDW Phone: [redacted].[redacted] |  Fax: [redacted].[redacted] |

We can only presume in the above complaint, the matter can be reduced to a case of apatient simply trying to get out of her legitimate financial obligation of 9 plus months agowith [redacted]. The original complaint to my company is enclosed, lacks any merit,and shouts loud and clear regarding the...

unreasonableness of the demands. Hopefully theRevdex.com. will agree that my response on 3 August 2015 was both fair and appropriate.Unfortunately, my personal effort to diffuse any and all concerns, especially the matterrelated to an alleged medical problem, fell on deaf ears. The enclosed purchase orders,each containing the appropriate 30 day right to return hearing aids, the dates of contractsand just as important, the very unreasonable demands and unwillingness to contact me,by the complainant, confirm both the legality as well as our best effort to ethically serveher best hearing health care interest. There isn't a single word contained in the recentcomplaint that was not originally expressed. While a refund has not been a considerationfor more than six months by Ohio law, I am most certainly willing to adjust, calibrate,modify, reprogram or whatever I might do to personally make the aids perform atmaximum potential.Sincerely, Jim N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eric [redacted]

Dear Mr. [redacted],   CDW sincerely apologizes for the error on our website regarding the item ordered.  The part number that you are ordering for $29.99 is Mfg. Part: [redacted]-B21 which is an HP adapter kit compatible with the [redacted].  We regret that the description of the item...

on our website is incorrect; however, the part number being ordered is listed correctly.  To properly order the [redacted], item [redacted] would need to be purchased.  This is manufacturer item [redacted] per the [redacted] website.   CDW makes every effort to display accurate descriptions on our website. In this case, unfortunately, the description of the item was incorrect.  We thank you for bring this error to our attention.  This has been fixed internally, and it will be displayed accurately on our website as of 10/5.  While we make every attempt to display accurate descriptions and pictures on our website, regrettably, errors can happen.  Our terms and conditions of sale do protect us against these types of errors.   For your convenience, I have quoted the terms of sale below:   “Seller reserves the right to make adjustments to pricing, Products and Service offerings for reasons including, but not limited to, changing market conditions, Product discontinuation, Product unavailability, manufacturer price changes, supplier price changes and errors in advertisements. All orders are subject to Product availability and the availability of Personnel to perform the Services. Therefore, Seller cannot guarantee that it will be able to fulfill Customer’s orders. If Services are being performed on a time and materials basis, any estimates provided by Seller are for planning purposes only.”   You can find the complete terms and conditions on our website at the below link. https://www.cdw.com/content/cdw/en/terms-conditions/sales-and-service-projects.h...   While CDW both acknowledges, and apologizes for, the error and any inconvenience this has caused, we will not be able to send item [redacted] at no charge.  This item can be sold to you for $4858.99 as advertised on our website. If you are interested in placing an order for this part, or finding an alternate product within your price range, please contact our sales department at ###-###-####.   At this time, all pending return authorizations have been processed and you are welcome to keep or donate the product that you purchased without requirement of a further return.  A refund in the full amount of the purchase, $52.91 will be issued to the original form of payment within 7-10 business days.   Sincerely, Amy M. [redacted] Customer Relations Quality Analyst

Good morning [redacted],I deeply apologize for the miscommunication on the shipping of your order, 1BMKMLF. I have researched your order and contacted your sales team at CDW directly and they let me know they had reached out to you yesterday to explain the [redacted] process to you. The contract details...

we have in place with [redacted] require steps we need to follow to make sure the [redacted] chosen system is configured and encrypted properly before they are sent out. In your case, unfortunately, the unit you had ordered is taking longer than the normal 1-2 days due to imaging issues. I am sorry these expectations were not communicated to you correctly the first time you called. If you would like more updates on the order, I have posted your sales team contact info below as they will be able to give the best information on this order. You can also reach out to me directly and I will be able to tell you the same thing. Again, I am sorry you had to take the time to let us know about failed expectations and we will do whatever we can to get you accurate order information going forward. Please, don't hesitate to contact myself or your sales team. Thank you, Brad Rouse-Quality [email protected] Sales team:Bob Harding: [email protected] Chavez: [email protected]. Pleines: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11680781, and find that this resolution is satisfactory to me.
Sincerely,
Thomas [redacted]

Complaint: [redacted]
I am rejecting this response because: I  expect a refund immediately. I don't expect to wait for a refund due to your miss handling and condition of your product. The refund needs to come prior to picking up the items. The items need to be repackage by the company as we do not have the original packing material. This is all your doing and you need to make it right by me the consumer. 
Sincerely,
Paul [redacted]

Dear Mr. [redacted],   Thank you for contacting us about order #[redacted]. We received your order on January 10th for 3 MSI graphics cards and obtained a pre-authorization approval for $890.88 on your [redacted] ending in [redacted] that same day. Shortly after the card was authorized, your order was...

cancelled, as our credit team was not able to verify and approve the order to ship.  Once an order has been cancelled, we release the pre-authorization hold and it is up to your bank to drop the hold from your account. While it can take up to 10 business days for this hold to be removed, it is unusual for it to take quite this long. Your best option is to contact your bank and ask them the best course of action to have the hold removed from your account. Sometimes, the act of calling the bank and letting them know that your order was cancelled is enough reason for them to release the hold. However, if the bank requires that the merchant contact them to cancel the hold, please provide us with the following information and we will have our credit team fax a letter directly to the bank:   Cardholder name on account: Cardholder billing address on account: Toll free number from the back of the credit card: CVV number from the back of the card:   I sincerely apologize for any inconvenience that this has caused. If, after speaking with your bank, you need for us to intervene, please email me with the information requested above and we will do our best to help resolve the issue. If I can be of any additional assistance, please let me know.   Kind regards,   Melissa [redacted] CDWCustomer Relations Quality Analyst Phone: [redacted]e-mail: [redacted]@cdw.com

Initial Business Response /* (1000, 7, 2015/09/15) */
Good Afternoon Christy,
My name is Milca. I am with CDW's Customer Relations department. We regret learning of the inconvenience you have experienced during the order processing. An apology is no substitute for good service, but I want to...

offer one on behalf of CDW. We appreciate you reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work towards improvements.
In researching your order it appears that the sales team did attempt to contact you via the phone number listed on the order. I do apologize we couldn't get to you sooner to fulfill this order. I am currently showing this item is discontinued. However, we would be more than happy to get you in touch with sales for an alternative or something else that may work for you. Please let us know if you are available to discuss this matter further with your account manager. You can reach out to me directly and I will get you in touch with the sales team to finalize a new order.
CDW appreciates you bringing this issue to our attention and giving us the opportunity to resolve the problem.
Once again, we apologize for the inconvenience and if you have any further questions or concerns, please feel free to contact me directly at the below contact information.
Kind regards,
Milca [redacted]
Quality Analyst, Customer Relations CDW
Phone: [redacted] Fax: 732.380.6192
Initial Consumer Rebuttal /* (3000, 9, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted to contact the telephone number listed on your email reply and the message stated: "You have received a non-working number at CDW."
This is quite ridiculous. Your business has no wasted more of my time.
I need to have a 15 inch laptop running Chrome AS I ORDERED.
I spoke to Zach Heller from CDW on the phone several times to confirm my order and I provided full contact information for my credit card provider (card number, security code, and telephone number for card issuer). The charge was listed was listed as pending on my card, so I know the order went through.
I was then told my order was cancelled, allegedly because no one replied to messages at [redacted]
First of all, that is an office number so someone would have answered the phone and replied IF anyone had called. No one did, because we would have received the message.
Second, that telephone number was NOT provided to CDW as part of my order. it is not a phone number associated with this account. It is my husband's office number. It was ridiculous and intrusive to even call that phone number in the first place because you were not authorized to do so.
You had my cell phone number, [redacted], which is the telephone number associated with the credit card I used to pay. I answered the call to my cell phone and spoke with Zach Heller and told him I needed my order right away. Instead, he cancelled my order and failed to reply when I requested it be reinstated.
I need a 15 inch or larger Chromebook per my original order.
Final Consumer Response /* (4200, 19, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculous. I spoke to a person at your company on the telephone at your business, gave them the credit card company phone number, and answered all detailed questions.
I was assured my item would ship, and then days later received information claiming that you had tried to contact the billing phone number (again- without authorization) and had cancelled my order. The phone number at [redacted] is always answered and they have indicated they did not receive any contacts from your company. Further, I have ordered literally thousands of items online and my husband's business has never ONCE been contacted to confirm anything except by your inept and terrible company.
I believe that you are lying in order to cover up the fact that you could not send an advertised item after listing the item for sale. I will continue to pursue this complaint and to publicize my terrible experience with your horrible business.
Final Business Response /* (4000, 24, 2015/10/28) */
Contact Name and Title: Amy [redacted], Quality Analys
Contact Phone: [redacted]
Contact Email: [email protected]
Good afternoon, Christy,
Again, we completely understand your frustration with our verification process; however, these checks and balances are put in place in order for us to properly take care of our customers and avoid fraudulent orders. The sales representative attempted to verify the order at the billing address phone number in order to ensure that the order was authorized by the billing address. Although this was a different phone number than originally provided, [redacted] Chiropractic was listed as the bill to on the order, and therefore, we would need confirmation from this phone number in order to process your request. This is a standard CDW procedure that is in place again to protect our customers and their interest. We are sorry if this procedure is frustrating to you as a consumer; however again, this is our standard practice when verifying orders with different shipping and billing information.
At this time, the item has now been discontinued and it is no longer available for purchase. If you would like to locate a comparable item and send prepayment for the purchase, we are more than willing to assist with this request. Unfortunately, we cannot sell something that is not available. When purchasing outlet items, they are sold on a first come first serve basis. Once the item is purchased, we are no longer able to fulfill the order for that item. Again, if you would still like to purchase an item from CDW at a similar price, we are more than willing to assist you in locating an acceptable product as well as fulfilling your order with prepayment. If you have any further questions regarding our terms and conditions of sale, they are located in full on our website at the below link.
https://www.cdw.com/content/terms-conditions/product-sales.aspx
Sorry for any inconvenience that this experience has caused.
Regards,
Amy [redacted]
Quality Analyst-Customer Relations CDW
Phone: [redacted] Fax: 847.371.2569

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, providing the refund in provided within the next 5 days. If there is no refund, then I consider the issue still open.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
[redacted],
My name is [redacted] and I work in Customer Relations at CDW. I'm very sorry about the problems with your orders and will...

be working with my supervisor to review these orders and work towards a resolution. Once I have some additional information, I will be in touch with you directly. If you have any questions or need additional assistance in the meantime, feel free to reach out to me [redacted]@cdw.com.
I sincerely apologize for any frustration or inconvenience that this has caused and hope to have a resolution for you shortly.
Kind regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response states someone will be in touch with me and I have not heard anything. More of the same non-communication I've come to expect from CDW.
Final Consumer Response /* (2000, 17, 2015/08/13) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Credits were issued. Still didn't change my account manager, but we won't be doing business with CDW in the future, so it's not that big of a deal.

I apologize that the...

response through blank.  We were having issues with the Revdex.com system.Good morning and thank you for your inquiry regarding your order GQWT041. We sincerely apologize that your order was canceled. When verifying credit card orders, CDW uses directory assistant to verify the ship to address on the order as well as communicate with the credit card companies regarding the billing address. The billing address matched the address on file with the credit card company, however, we were unable to verify the information provided for the ship-to address on the order. At this time, our credit department has required that all future order be paid via wire transfer, and further credit card orders via this address/account cannot be released without prepayment. I sincerely understand your frustration with this situation; however, these practices are put into place to protect CDW and our customers. If you would like to prepay the order via wire transfer, please email me directly at [email protected]. I can provide you with the prepay wire transfer information to get this as well as future orders processed as soon as possible.Kind Regards,[redacted]Quality AnalystCDW-Customer Relations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The email from the Revdex.com said that there was a response from CDW, but, I am not seeing any response from CDW, so, I do not know how to accept or reject something that does not exist.
Sincerely,
[redacted]

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Address: Wheat Ridge, Colorado, United States, 80033-2018

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