Jordan's Jungle

We were very sorry to see the shape that the Parlor Palm arrived in, as it was evident that the postal service had mishandled the package. It was very beat up, as shown to us in the photos sent to us. Unfortunately, that part is very much out of our hands, however, a full refund for the $6.99 spent on the plant was reimbursed immediately.
As far as the Peace Lily, we were unaware of any issues, and even asked about it in our email thread.

We are disheartened with "unsatisfactory manners", as all of your emails were responded to, as rude and degrading as they were to us. We did not cancel your order out of retribution, but instead do not wish to do business with you, as you have verbally assaulted and degraded every single team member here at the Jungle. The mishap of sending the wrong plant was purely an accident and it was corrected, by reimbursement. We refunded the plant, and shipping, and even asked you to give the "Unwanted" plant to a friend or family member. You then shipped it back to us, arriving in poor condition, and we sent you a check for the additional shipping charges you paid. We apologize that you are clearly unhappy with a simple error, but have made every attempt to rectify it for you. You have since, placed 2 more orders with us that we have cancelled. We will not do business with anyone that treats other people the way you have.