Sign in

Jordans Rugs

Sharing is caring! Have something to share about Jordans Rugs? Use RevDex to write a review

Jordans Rugs Reviews (3)

We purchased a hardwood floor that the sales rep said would be two weeks to get we paid cash. He phoned one week after and said it would be two and a half months to arrive. We cancelled the order and it took a week to retrieve our money back because they said only there head office can write cheques. We are on a time line and because of their late notifications on information and refunding our money everything is going to cost us more now. Very unsatisfied customers. It was the Colwood branch

Ipurchased a carpet from Jordans Flooring. It was installed July/August 2012. This carpet has a 10 yr. warranty. Three months after installation, snags and lesions were becoming noticiable. I notified my salesman. In early 2012, I notified mgr [redacted], who came and did an inspection and indicated it could be repaired. The repairman advised me that the carpet had a faulty loose weave and would continue to snag. He informed me he would repair, but it would not last. Correctly, it did snag, with protruding threads. I have had Mr. [redacted] to my home four times, the last time with a rep from [redacted].Since then I have made ph. calls and emails to which I have no response. I have since had it examined by carpet reps and have further confirmation that the weave is faulty. Desired SettlementI am requesting a complete refund or replacement.Business Response I have visited Ms. [redacted] on a couple of occasions.The first time was to assess problems she was having with her carpet. At the seam in front of her patio door, where her dog comes in and out, there were some tufts lifting. I saw that the seam was wearing more quickly than normal because of its higher traffic. I inspected the rest of the carpet and saw that other seams were fine and holding up well. The rest of the carpet too was performing properly. I arranged to have an installer come out to do the necessary repair and strengthen the seam. I took a small remnant piece of carpet with me to have it bound at no extra charge so that Ms. [redacted] could place it at the area where her dog comes in and out so that the seam wouldn't experience the same traffic that it had been. This was bound and returned to her at a later date.The repair was done with success. I have spoken the installer, and he has no recollection of stating that there was anything faulty with the weave of the carpet. As a carpet installer he was certainly in no position to make such an assessment either.My second visit to Ms. [redacted] was with the representative from the manufacturer, [redacted]. Ms. [redacted] failed to make our appointment and wasn't home. She contacted me later and apologised, saying she had gotten the dates wrong.The third and final visit was to return with the representative from, [redacted]. After spending time inspecting the carpet and listening to Ms. [redacted]'s complaints he stated that there was nothing wrong with the carpet and that it was performing as should be expected. He was willing to put a claim through with his company, but felt that it would be denied. Ms. [redacted] did not ask him to do so.We spoke Ms. [redacted] with regard to care and maintenance guidelines for her carpet to help it maintain its appearance. That is that it should be vacuumed weekly in all areas, not just where she walked, and that it needed to be cleaned at a minimum of every 18 months. Not doing so will likely have voided her manufacturer's warranty.The [redacted] rep provided Ms. [redacted] with contact information for an outside independent carpet inspector and suggest that she could contact him to give her an independent and professional opinion.If Ms. [redacted] has done this we would like a copy of this report. If this report supports her beliefs I will be happy to forward her complaint to the manufacturer.Ms. [redacted] states that she has made phone calls and sent emails. To whom has she made these calls and emails? I have received none at my store. If she has contacted the manufacturer directly, I cannot speak on their behalf. She certainly has made no attempt to further contact me that I am aware of.In summation: Ms. [redacted]'s complaint is that the product is defective in some way. The manufacturer has inspected the carpet and states that there is nothing wrong with the carpet. If she has gotten a professional report done by an independent inspector (not by another carpet store) that is in writing, which states there is a fault with the product, then I will forward her complaint to the manufacturer. It will then be up to the manufacturer to determine a course moving forward.It is our stance that, as has been stated, there is nothing wrong with Ms. [redacted]'s carpet. Therefore Jordans is not offering replacement or a refund. I explained this to Ms. [redacted] in person when I last visited her.Final Consumer Response There was very little use between the installation and my report to [redacted] who came out to view the shredding, where upon he recommended me to contact [redacted] and indicated he would speak with him. Mr. [redacted] had a repair man come in and repair the snag, which has now come apart with tufts appearing. This is exactly what I was told would happen. There are now other seams and areas exhibing the same problem. I had printed off information from the [redacted] site on the merits of this carpet, I was told by [redacted] from whom I purchased the carpet that I would receive the warranty documents upon completion of installation. He also assured me this carpet was reputed to be "pet stain-free" protected. I did not receive the warranty. Final Business Response As we are of very different points of view on this issue my suggestion is this. I will speak again to [redacted] Carpets, the manufacturer of this carpet, and ask that they open a claim file on Ms. [redacted]'s carpet and have an independent inspector go out to have a look at the carpet to determine if indeed there is any fault to be found with it.Whatever determination the inspector comes to, be it that the carpet is faulty or that there is no fault with it, all parties involved, [redacted], Jordans, and Ms. [redacted], must agree to abide by the result. If Ms. [redacted] agrees to these terms then I will proceed to contact my [redacted] representative and ask him to proceed with setting up a claim file and arranging for an independent inspection by a certified flooring inspector.

To go to the beginning. The first questions I asked [redacted] when I approached her about covering our hardwood floors with carpeting was "I need something on which I can place my rugs". (this I have done for many years) [redacted] said she had just the thing and brought out samples. She reassured me as I queried her at the time about suitability of the carpet she was recommending as previously I have used a twist or looped carpet.The carpet was ordered by [redacted] and was installed by [redacted] the 9th July 2014.She inspected the carpet 11th July When queried about a ridge in the carpet I was told it was only a seam which would eventually disappear. At the same time it was noted the underlay sold to hold the rugs in place was not doing its job. The rug was rippling and it was impossible to walk on. She said we would need something else and she would order it. When I brought in the question of expense she said she needed underlay and would take a the large piece -9x12 feet- and would pay me. The new underlay was supplied 17th July, delivered by[redacted] and [redacted]. This is not completely satisfactory as I have to keep furniture off the rugs. The one item on the rug is a light weight coffee table which has now to be used without the glass insert. We can live with this. I maintain it is the plush carpet causing the problem.When it came to parting with the original underlay, [redacted] decided she didn't need such a large piece and didn't want to pay for something she did not need. I agreed to her paying ** dollars for the large piece and that amount delivered to me by [redacted], when she came to the house with samples of blinds. My total bill for underlay was over [redacted] dollars - 6 pieces 9x12, 7x8, 6x9.Over a period of time I tried myself to steam the piece of carpet in question without success adn when [redacted], the manager of the store was here 17th April 2015, sorting out another problem I asked him to look at the carpet. He said "It looks like a flaw, we will have [redacted] carpet cleaners look at it." He also mentioned "the carpet is still under warranty."22nd June I contacted [redacted]: about my problem and we agreed I would contact [redacted] Carpet Cleaners and have them steam the faulty area. The steaming of the carpet made no difference, this was 3rd July. [redacted] paid for that service.27th July I called [redacted]: and he said he has been meaning to get in touch with me. At that time he told me [redacted], their installer, on holiday, would contact me in September.4th September at 9:30am I was just on the point of going out when [redacted] arrived. He spent a lot of time trying to figure out how to cope with the flaw. He decided to trim the plush so as to improve the appearance of the carpet. I have had no further contact with [redacted]. Desired SettlementI would like the ridge in my carpet fixedBusiness Response [redacted] letter describes at great length her experience with Jordans. The primary point of concern to be addressed is the ridge in her broadloom carpet. We have tried every means at our disposal to address the concern which would appear to manufacturer related. We have had it steamed, which usually corrects these things, and have had an installer look at it when that didn't work. The installer sheered the pile to lessen the effect of the line.At this point the only course of action is to open a claim with the manufacturer. The manufacturer would likely send an independent inspector to look at the flaw. If the problem is deemed to be a manufacturing flaw they may offer replacement of the carpet as the only recourse. It was my impression that [redacted] wouldn't want to go through the hassle of replacement so I have yet to go this route.If [redacted] would like me to open a claim with the manufacturer I would be happy to do so and assist her in the claims process.Final Business Response The claim confirmation from Shaw has been received by Jordan's Rugs. I have forwarded them photos. We now have to wait to see what their response is.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The manufacturer has made an offer of settlement. When considering this amount it should be noted that the credit is for the carpet only. It does not allow for a credit for labour, with which there was no fault, or for the under cushion. They are in essence offering a discounted material because it has the flaw. The amount of the offer is $[redacted] plus GST, or $[redacted]. This settlement does not affect the continuing manufacturer's warranties on the carpet.

Check fields!

Write a review of Jordans Rugs

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Jordans Rugs Rating

Overall satisfaction rating

Description: Carpet & Rug Dealers-New, Window Coverings, Window coverings, Window Shades, Home Accessories, Furniture-Retail, Flooring Retail, Floor Coverings & Installation

Address: 2269 Douglas St, Victoria, British Columbia, Canada, V8T 4L4

Phone:

Show more...

Web:

This website was reported to be associated with Jordans Rugs.



Add contact information for Jordans Rugs

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated