Jordy & Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12361285, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]A person can not properly inspect a car in the dark and rushed atmosphere of the parking garage and some one would not expect this kind of problems with Marriott Marriott New Orleans has just totally ignored my problems by not even the getting back with me , I spent $plus for parking and 30,points to have my good sunglasses stolen and my corvette scratched [redacted] [redacted]

*** [redacted] *** [redacted] I typed a message to you in this box and messed up when I went to add cc: addresses So, allow me to repeat For some reason, I do not recall receiving the original email about this complaintThe guest contacted Marriott Customer Care on Saturday and they in turn forwarded the complaint to several people: Our General Manager, our Resident Manager, our Front Office Manager and myself We have been given days to respond to the guest [redacted] also sent a certified letter to our General Manager which was identical to the complaint he sent to Marriott Customer CareIt gets a little tricky because our garage is leased to Parking Management Services and damages must be reported prior to the vehicle leaving the garage I believe you can understand and appreciate the reason for this rule The garage has no way of determining if the damage occurred on the property Every vehicle is inspected when the guest drives in we have that on video They make notes of any damage There are cameras all over the garage and the valet manager will review those tapes todayI will copy you (the Revdex.com) on our response to the guest However, this make take a day or two***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12361285, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]A person can not properly inspect a car in the dark and rushed atmosphere of the parking garage and some one would not expect this kind of problems with Marriott Marriott New Orleans has just totally ignored my problems by not even the getting back with me , I spent $plus for parking and 30,points to have my good sunglasses stolen and my corvette scratched
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*** ***, the Revdex.com has forwarded your comments to us regarding your recent experience here at the New Orleans Marriott. As a Marriott hotel, we take your complaint very seriouslyIn order to research this matter, we will need your last name and the dates of your
stay. This will allow us to have conversations with those individuals who were responsible for the servicing of your guestroom. If you could please email me at ***@Marriott.com and provide the requested information, this will enable us to properly investigate and respond back to you. Pauline, you are definitely a valued Marriott customer and we will work hard to address your concerns and hopefully make amends for this less than positive experience.If you prefer to call me, I may be reached at ###-###-####. *** *** New Orleans Marriott

[redacted]  [redacted] I typed a message to you in this box ... and messed up when I went to add cc: addresses.   So, allow me to repeat.  For some reason, I do not recall receiving the original email about this complaint. The guest contacted Marriott Customer Care...

on Saturday ... and they in  turn forwarded the complaint to several people:  Our General Manager, our Resident Manager, our Front Office Manager and myself.   We have been given 3 days to respond to the guest.   [redacted] also sent a certified letter to our General Manager which was identical to the complaint he sent to Marriott Customer Care. It gets a little tricky because our garage is leased to Parking Management Services ... and damages must be reported prior to the vehicle leaving the garage.   I believe you can understand and appreciate the reason for this rule.   The garage has no way of determining if the damage occurred on the property.   Every vehicle is inspected when the guest drives in ... we have that on video.  They make notes of any damage.   There are cameras all over the garage and the valet manager will review those tapes today. I will copy you (the Revdex.com) on our response to the guest.  However, this make take a day or two. [redacted]

[redacted] I tried responding to this but somehow it disappeared on me. So here goes second attempt.Tiffany R[redacted], our General Accountant, has reached out to [redacted] via phone (left message).  No response yet.   She also emailed the guest and has not received a response.  We...

are unable to identify [redacted] as a registered guest.  We cannot proceed without her providing further information.   Tiffany needs her credit card in order to determine what charges were applied.   I was unable to cut and pas the  email that Tiffany sent to [redacted] so I am typing in the contents below:Sent to:  [redacted]Good morning [redacted]. I am the General Accountant at the New Orleans Marriott and I am reaching out to you in regards to your most recent stay with us.  I do apologize for the iinconvenience this situation has caused you.  I would like to assist you in getting your refund for this stay.  If you could please provide me with the last 4 digits of your credit card I will be able to locate  the charge and refund it.  Please let me know if I can be of any further assistance t you.  Once again, we do apologize for this frustrating inconvenience.Tiffany R[redacted], General AccountantNew Orleans Marriott   ###-###-####  [redacted]@Marriott.com

Tell us why here...  Our Front Office Manager, Amy [redacted], has informed us that Randall W[redacted], our Garage Manager, has made several attempts to contact [redacted] via phone.  He has left several messages.   Ms. H[redacted] now says that Randall and [redacted] are communicating, however, Mr. W[redacted] is waiting for [redacted] to respond to his most recent phone message.   As you may know, our garage is operated by an outside vendor ... in this case, Parking Management Services, Inc.   Our Resident Manager, Donald P[redacted] is remaining in contact with Mr. W[redacted].   We will let you know as soon as this situation has reached resolution.