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Jorge Arnellano Contractor

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We received a letter regarding a customer concern regarding our businessThe ID#*** was assigned to this case In regards to Ms*** ***’s complaint please review the following informationMs*** came into our facility and was offered a membership, at the time there were
different managers in place, we are in a he said/ she said limboHowever, Ms*** *** currently does not have a contract in her file (whether one existed is yet to be determinedMs*** utilized the discounted membership rates for massages as well as gifted these massage away to her place of workBy doing this she saved (360.38)Our membership rate that she utilized cost her a total of $and we refunded her $for any unused massagesIf she did not utilize this discounted membership rate, she would have accrued charges of $total a very late difference Please let me know if you have any further questions please feel free to contact me Thank you, *** *** General Manager Massage Envy

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