Jorge's Auto Body

This letter is in reply to your letter of February 6, Please be informed of the following regarding the above matterThe complaints were all addressed in Mr [redacted] 's statementThe complaining party called Mr [redacted] and was very angry, threatening and uncivil in demanding additional repairs to her carIn the absence of polite and civil discussion he will not speak with her any longerThe hood hinges were paid for by my client, properly installed and working upon return of the vehicle(Copy of purchase receipt enclosedOriginal taken by herClient obtained copy from Infiniti Dealership where he purchased the parts.) The tire was repaired by removal of a small nailAlignment was not an issueNow it isShe has not provided independent third party auto inspection reports for any of her complaints as my client requested, prior to performing any more work on the carShe has now had and used the vehicle for two monthsIt appears that this person can not be satisfied nor will she follow a simple process to deal with her concerns, which my client believes are exaggerated and misleadingSincerely yours, [redacted] cc: [redacted]

I, *** ***, declare as follows:
On 12/5/*** *** brought in her vehicle, INFINITY G35, for auto body repairs along with an insurance estimate of $6,Copy enclosedWe came to an agreement regarding the cost I would charge for the workI gave her substantial
discount price of $4,for the body repairsCopy of receipt enclosed.On 12/12/the customer came to inspect the car repairsShe appeared satisfied, made no complaints and drove her car homeAbout five days later she came to my business and said there were some problems with the car that she wanted fixedHer concerns were wheel alignment; a small screw in a tire; and clips under the hoodNone of these concerns were body damage or repair relatedI offered to have an alignment done if that was the problemI offered to do any repairs that were related to the body work we performedI requested that she leave the car for a day to check out all issuesThe only problem I could see was that several clips under the hood were neededShe said no to my offersAt her request, I then showed her all the parts that were removed from her car and replaced under our service orderAbout a week later the *** returned to my place of businessI was not present to meet with her because I was out of countyMy employee, *** ***, met with her in my absenceShe was loud aggressive, demanding and rude, as was her companionShe said that she wanted a "receipt" for the repairs*** took from my office desk the original customer service order (sample enclosed) on her car to give her a carbon copyShe then grabbed it from his hand and took the entire document, instead of receiving a carbon copyHe asked for it back but refused and leftConsequently, I no longer have the service order on her car and demand she return my original copyThree days later, while I was on vacation, she returned again to verbally harass the employees and take photographs of my auto body repair shop*** claimed in the complaint form that because she is a female I took advantage of her and that I made advances to herThese claims are and I deny them completelyI have offered to perform any corrections that are related to my work and not maters of her personal preferenceI am willing to have another body shop review my work and will fix any legitimate concernsDated: January 8, Signed: *** ***, ***'s Auto Body

This letter is in reply to your letter of February 6, Please be informed of the following regarding the above matterThe complaints were all addressed in Mr***'s statementThe complaining party called Mr*** and was very angry, threatening and uncivil in demanding additional repairs to her carIn the absence of polite and civil discussion he will not speak with her any longerThe hood hinges were paid for by my client, properly installed and working upon return of the vehicle(Copy of purchase receipt enclosedOriginal taken by herClient obtained copy from Infiniti Dealership where he purchased the parts.)
The tire was repaired by removal of a small nailAlignment was not an issueNow it isShe has not provided independent third party auto inspection reports for any of her complaints as my client requested, prior to performing any more work on the carShe has now had and used the vehicle for two monthsIt appears that this person can not be satisfied nor will she follow a simple process to deal with her concerns, which my client believes are exaggerated and misleadingSincerely yours,
*** ** *** *** ** ***
cc: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I would like all below requested work to be double checked by another accredited body shop, all work should be preapproved by the owner and any extra work should go through the owner first before performingI would like the car to be aligned and the tire replaced with a new infinity tire and any parts that are needed should be through the infinity dealership as wellI would like the air conditioner to be recharged so that it runs cold air since the required parts have included effecting the air conditionerI would like the fender to be realigned and attached with all the required screws and latches, and missing latches under the hood to be put in facing the car it would be the right front headlight to be set in correctly and the grill attached right so it does not popthe hood needs to be aligned correctly and the seal on the top turned around and put on the correct way with all the latches includedalso a clear glossy coat needs to be put on so that the replacement parts look like the rest of the vehicle

Consumer states: I have not been able to contact the company and have them fix any of the issues that they promised to fixI would like them to contact me so we can get my issues resolved