Jos. A. Bank Clothiers Reviews (2)
My fiance and I are getting married on Oct 19th 2013. In july of this year we went to Jos A Bank in [redacted], Oh and spent over an hour in the store speaking to a sales associate about tuxedo packages. We picked out the particular style and selected the options for the wedding party we wanted. We had a card filled out which included my tux sizes. When leaving the store we were under the impression that this sales associate would enter our information into their system and we would be contacted in the following days to have questions answered, as this gentleman had assured us.After about a month of not hearing from this associate, I had called the store to inquire about the questions we had. I was unable to reach said associate and my request to have my call returned was never answered. It wasn't until August that I realized, when a groomsman out of state had gone to a store location and was told there was no information about our wedding party anywhere in their system, that the original request for our tuxes had not been entered into the system. I had called said associate and he confirmed that he did not remember the tuxedo style and options we had spent time selecting and so I went with my fiance to the store to reselect the style and options we had previously had a month prior. When discussing with this associate that I felt it was unacceptable that this information was not entered into the system after having been told it would, and only finding out after said groomsman spent the time to go in and get fitted.We requested to speak to the manager about a discount since they had not only wasted our time and money in having to travel there again, but also for the loss of time for the groomsman who had to return a total of three times before his information could be entered for our wedding party. We spoke to the assistant manager who defended the actions of the associate saying that we were blaming this particular associate and trying to hold him accountable for failing to do his job, which he personally felt wasn't right. We felt that the argumentative and defensive attitude of both the associate and assistant manager were bad business practice so we took our complaint to the store manager.We had to return yet a third time to sit down with the store manager and go through the whole process of selecting the tux and options we had previously done twice before. We were informed by the manager that said associate indicated that he had not entered the information, because he did not feel we were serious about giving this store our business. I feel this was a tactic the associate used to relieve himself of the blame and responsibility. It should be noted that this associate indicated multiple times that he understood the stress and importance of getting the information correct as he had gone through the same circumstance when he was married. He assured us that all would be taken care of. Over the course of the past few weeks this company has failed to get our information into the system thereby not being able to confirm our selections and which groomsman had been measured. Because they failed to enter our selections correctly, we have had to contact the manager on two different occasions to correct the wrong selections they had and since their system was "malfunctioning" they had to mail this information to us. We were guaranteed that our wedding party would receive $20 off for the inconvenience they put us through and that I would be able to purchase pocket squares at a slight discount for my wedding party. In speaking with the wedding party, many of the individuals have received push back from the locations that they had been fitted at about the $20 discount. After explaining the situation, we believe that the wedding party has now received the discount, but this information has not yet been confirmed.I returned to the store yesterday evening (10/2/13) to be re-measured as I had lost weight and the previous measurements were not accurate. The assistant manager was present when I arrived and I informed him I would need to be re-measured. His response was "why would you need to do that?" I am unsure why this particular individual feels the need to interact in a condescending and unprofessional manner. He also tried to have me pay for the tux which I was told per policy of the company, by the associate and store manager, that when your bridal party exceeds a certain amount the grooms tux is free. He indicated he had no knowledge of this policy and was also unaware of the pocket square discount offered by the store manager. In a last effort, my fianc has also contacted the manager over all Cincinnati stores. He informed her that he would speak with the store and get back to her, yet he has not followed through with his word.I have now had to visit this store four different times and do no feel confident that our selections will be accurate. With the wedding occurring in less than two weeks this has added an absurd amount of stress on myself and fianc. Renting tuxedos should have been a simple task to complete, yet because of the issues we have had, the multiple trips, and the many phone calls, we have had to put more energy and effort into this part of our wedding planning than any other thing we have done. This company clearly advertises in their stores as well as on their website that they have an "expert staff of sales professionals who prize service and customer satisfaction above all" which is clearly false advertising and bad business practice. In hindsight if I had known we would experience such inconvenience, poor customer service and care I would have taken my business elsewhere.
I went to Jos A. Banks for a suit in the fall of 2012 and I purchased one. I did not know that it can only be tailored so much and afterwards it would not fit. I wanted it to fit like a suit from[redacted] or actually just fit me, but that was not the case. I first purchased my suit in [redacted] and I thought I was getting the suit tailored well, but then I receive it after a shipment to ** and it fits like a bag. Mind you this is the slim fit suit, but it just did not fit right. I guess I am looking for more of a euro cut, but the tailor should have the ability to do that for me. I did buy the smallest and longest size to fit my body, but I was later told I would do best with separates. I had the suit taken in as much as possible, so that the bag would be more bearable since I already paid for it along with tailoring.