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Jos A Banks

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Jos A Banks Reviews (3)

Review: I bought a pair of shoes from company, shoes delivered box said size14 shoes actual size 11 sent shoes back. My credit card was charged $174...I did not want anything to do with company after that. A few days later I was credited $168 minus s/h...?!?!? Two weeks later charged 164 again for shoes I never had never accepted never wanted. I call up ..they say you have to wait 5 business day to receive your refund!?!?!?!? Why should I have to wait for my money because of their 2 mistakes.... that's just terribleDesired Settlement: I want my money back now plus my s/h I paid to have shoes shipped back

Review: Around April 30th, I visited the store to be fitted for a tuxedo for an upcoming wedding in which I will be serving as a groomsman. I was assisted by Sales Associate [redacted] who took my measurements and informed me that the tux would be ready by June 17th or 18th, just in time for the June 23rd wedding and that someone would call me as soon as it arrived. When I did not receive a call on either date, I called and spoke with the store manager [redacted] on June 19th and he confirmed that the tux had arrived. He claimed that someone left me a message the previous day, but I received no call and no message. That evening I went in to try on the tux. [redacted] was there again to assist me. From head to toe, the entire suit was wrong. The jacket was too small, the pants were three sizes too big, the shirt was too big and I was given a kids size 11 shoe instead of adults. [redacted] apologized profusely, retook my measurements and promised to get everything correct in time for the wedding. While I appreciated his professional and courteous service, I left very frustrated and worried that my tux would not be ready in time. Later, when I informed the groom of the dilemma, I found that at least three others from the party also had sizing issues. This really made me feel terrible because I recommended that they all get their tuxedos from Joseph A. Banks. Please be assured, I will not be doing that again. On Friday, June 21, I went back to try on the tux again. Everything fit. At the register I asked a female associate if I could speak to [redacted]. Instead of answering, she proceeded to ring me up and was visibly having trouble doing so. After 5-7 minutes of silence, [redacted] walked over. Finally, she informed him that I was waiting to speak with him. Instead of greeting me, he just asked if I would be paying with cash or credit. I asked him about the discount [redacted] offered for my inconvenience. He responded "What inconvenience? Aren't all the pieces the correct size now?" He then said he wasn't sure if the store was at fault for the incorrect tux, and that he was not able to give a discount because it was rented through an outside vendor. To be clear, I did not complain in order to receive a free or discounted rental. It was [redacted] who offered the discount, and given the circumstances I think a discount would have been fair. Whoever was at fault for the suit, I trusted Joseph A. Banks enough to use for this important occasion. I was fitted there, I picked up the tux there and I paid there, so ultimately the responsibility lies with your store. There are many other places to rent and buy menswear, but your company has a reputation of having quality clothing and stellar customer service. This was not the case for me. Your store manager was cavalier and dismissive and not at all up to the standard one would expect from Joseph A. Banks. To make matters worse, on Sunday, June 2 (day of the wedding), I discovered the suit pants were the wrong color. All the other groomsmen had on gray and my pants were black. An hour before the wedding we had to rush to the nearest J.A.B. store and purchase a pair of gray pants for 92.50. Although gray, the pants did not match the other groomsmen. The groom is my best friend for more than 20 years. Imagine how I felt as the sore thumb that sticks out in all of pictures! I've offered to help cover the cost of editing the pictures so that my pants match more closely.After a week of back and forth calls to customer service, I was offered 50% of the rental and a $25.00 gift card. J. A. B should be embarrassed about the service I received. It was horrendous from the beginning. If just one or two things would have went wrong, I would have been fine the no discount. But putting all these things together and adding to the stress of a wedding, I deserve a full refund. Which at this point, senior management is unwilling to offer me. I am disgusted by their cavalier attitude. At one point, the regional manager said you got to wear the jacket and shirt, right? I paid to wear the entire suit to match the other groomsmen. The suit was more than $250 to rent and the pants I had to buy the day of the wedding were 92.50. I spent almost $400 to be embarrassed. I will never shop there again. Which is unfortunate because I happen to like their clothes. If you are planning a wedding, beware!Desired Settlement: I would like a full refund of the suit rental.

Around April 30th, I visited the store to be fitted for a tuxedo for an upcoming wedding in which I will be serving as a groomsman. I was assisted by Sales Associate [redacted] who took my measurements and informed me that the tux would be ready by June 17th or 18th, just in time for the June 23rd wedding and that someone would call me as soon as it arrived. When I did not receive a call on either date, I called and spoke with the store manager [redacted] on June 19th and he confirmed that the tux had arrived. He claimed that someone left me a message the previous day, but I received no call and no message. That evening I went in to try on the tux. [redacted] was there again to assist me. From head to toe, the entire suit was wrong. The jacket was too small, the pants were three sizes too big, the shirt was too big and I was given a kids size 11 shoe instead of adults. [redacted] apologized profusely, retook my measurements and promised to get everything correct in time for the wedding. While I appreciated his professional and courteous service, I left very frustrated and worried that my tux would not be ready in time. Later, when I informed the groom of the dilemma, I found that at least three others from the party also had sizing issues. This really made me feel terrible because I recommended that they all get their tuxedos from Joseph A. Banks. Please be assured, I will not be doing that again. On Friday, June 21, I went back to try on the tux again. Everything fit. At the register I asked a female associate if I could speak to [redacted]. Instead of answering, she proceeded to ring me up and was visibly having trouble doing so. After 5-7 minutes of silence, [redacted] walked over. Finally, she informed him that I was waiting to speak with him. Instead of greeting me, he just asked if I would be paying with cash or credit. I asked him about the discount [redacted] offered for my inconvenience. He responded "What inconvenience? Aren't all the pieces the correct size now?" He then said he wasn't sure if the store was at fault for the incorrect tux, and that he was not able to give a discount because it was rented through an outside vendor. To be clear, I did not complain in order to receive a free or discounted rental. It was [redacted] who offered the discount, and given the circumstances I think a discount would have been fair. Whoever was at fault for the suit, I trusted Joseph A. Banks enough to use for this important occasion. I was fitted there, I picked up the tux there and I paid there, so ultimately the responsibility lies with your store. There are many other places to rent and buy menswear, but your company has a reputation of having quality clothing and stellar customer service. This was not the case for me. Your store manager was cavalier and dismissive and not at all up to the standard one would expect from Joseph A. Banks. To make matters worse, on Sunday, June 2 (day of the wedding), I discovered the suit pants were the wrong color. All the other groomsmen had on gray and my pants were black. An hour before the wedding we had to rush to the nearest J.A.B. store and purchase a pair of gray pants for 92.50. Although gray, the pants did not match the other groomsmen. The groom is my best friend for more than 20 years. Imagine how I felt as the sore thumb that sticks out in all of pictures! I've offered to help cover the cost of editing the pictures so that my pants match more closely.After a week of back and forth calls to customer service, I was offered 50% of the rental and a $25.00 gift card. J. A. B should be embarrassed about the service I received. It was horrendous from the beginning. If just one or two things would have went wrong, I would have been fine the no discount. But putting all these things together and adding to the stress of a wedding, I deserve a full refund. Which at this point, senior management is unwilling to offer me. I am disgusted by their cavalier attitude. At one point, the regional manager said you got to wear the jacket and shirt, right? I paid to wear the entire suit to match the other groomsmen. The suit was more than $250 to rent and the pants I had to buy the day of the wedding were 92.50. I spent almost $400 to be embarrassed. I will never shop there again. Which is unfortunate because I happen to like their clothes. If you are planning a wedding, beware!

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Description: Clothing - Retail

Address: 18 West Lightcap Road, Pottstown, Pennsylvania, United States, 19464

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