JO'S MOTEL AND CAMPGROUNDJim V[redacted] & Robin H[redacted]Fort Klamath, OR 97626[redacted]www.josmotel.comRe: Revdex.com complaint [redacted], received 9/17BACKGROUNDPAGE. 1Jo's is an extremely small lodging facility operated entirely by the couple who own it and who are...
responsiblefor making and enforcing rules. There are no other employees at Jo's.Jo's Motel's website, www.josmotel.com, clearly states policies, rules, rates, and occupancy limits. Roomscannot be booked online, and applicable points are discussed during reservation phone calls. Rates and roomsoffered to guests are dependent on the number of guests as well as the number of beds used and whether ornot a kitchen is taken. Additional persons above bed capacity (2 per bed) are never allowed, not evennewborn babies, and no one is allowed to sleep on floors or cots.The rules on the website's "Policies" page are signed by each guest either during the reservation advancedeposit process or upon checkin. These rules are also clearly posted in each room. Additionally, spokenacknowledgments are obtained when appropriate (for example, bicyclists acknowldge verbally, as well as inwriting, that their bikes can't be in rooms).Regarding restrictions of personal items, including bedding, Oregon Health Authority Rules for touristaccommodations include the following:Vector Control 333-029-0065(1) Vector control measures shall be employed to prevent vector infestations in travelers'accommodations and hostels.(2) Insect and rodent control measures to safeguard public health and to prevent nuisance to thepublic shall be applied. Developed areas, buildings, and structures shall be maintained free ofcumulations of debris.Stat. Auth.: ORS 446.330 Stats. Implemented: ORS 446.330 Hist.: HD 1-1978, f. & ef. 1-4-78; HD 19-1983(Temp), f. & ef. 10-18-83; HD 12-1984, f. & ef. 6-20-84; HD 5-1985, f. & ef. 4-25-85At Jo's, these vector control measures include meticulous cleaning and inspections, as well as prohibiting. personal bedding and many other items in rooms: person;:il bedding is an obvious vector for everything frombed bugs to viruses to staph infections.Upon daily housekeeping, prohibited items found in a room are carefully protected, removed from the room,and secured; a copy of the guest's signed agreement to the rules is left with a note that their items can beretrieved upon checkout.THE FACTSReservations were made 8/31 for two nights in a single room (one queen bed) at $85/night (plus 9% lodgingtax) for the maximum occupancy of two people (see attachment 1); that limit is always emphasized in thereservation phone call.
Guest arrived 9/4 with three people. Three people may not share a single here. Several rooms at Jo's can beopened up into a double room, and her room happened to be one of these. The second bedroom is NOT an"adjoining room" - it is a second bedroom in the same unit, providing a dinette and a second (full size) bed andraising the unit's maximum occupancy to four, and when the unit rents as a single, that extra bedroom goeslocked and unused. With three people, the double room rate is $110 plus tax. Had the guest been bookedinto a room that did not have the second bedroom as an option, she would not have been able to stay.Because there was a toddler and bedding was visible in the vehicle, each of us reminded the guest that nopersonal bedding could be taken into the room, and the guest agreed and signed the rules (see attachment 2).These same rules are clearly posted in each room.Upon daily housekeeping, the usual procedure was followed: the personal bedding items that were found inthe room were removed, bagged in a clean, sealed bag, and stored in a safe indoor location; and the rules theguest had signed were left with the usual note: Folks - your items can be retrieved at the office upon checkout.We did not hear from the guest prior t.o checkout; however, the guest's uncle came into the office just beforedark, angrily demanding return of the items. As he was unaware of the note that had been left in the room,we showed him where his neice had herself signed the rules agreeing not to bring in bedding. We thenexplained the vector control issue (patiently, and in some detail), stressing that this is how we provide a cleanand safe environment for his family, and he appeared to appreciate our position.We returned the items to the guest's uncle in the plastic bag, asking that the items not be taken back into theroom that night. He replied that they were checking out, as the guests could not sleep without their personalbedding. Since it is also policy (see attachment 2) not to give any refunds for early departure, we encouragedthem to stay and leave the bedding in the car, but he left stating the family would be checking out that night.We owners discussed the matter and decided to give the guest a refund for that night when she returned thekey and checked out. We made two attempts to call her to let her know, so she would not simply leave thekey in the room. Though the number worked fine the following day, that evening the answering messageindicated the phone belonged to "[redacted]" so we didn't leave any message. Just before going to bed for thenight, we went to the guest's room, thinking the key had probably been left there. They had not vacated theroom, but since we had been told they were leaving, we retrieved our two DVDs. Nothing in the room but theDVDs was "opened up." The guests returned late and used their second night's rent as originally planned; they left the next morningbefore the office opened, checking out as usual by leaving the key in the room.IN CONCLUSIONOur rules and procedures have been developed, among other things, to protect us and our guests fromtravelling international germs and insects. In addition, occupancy limits are a matter of law, as well as anecessity for limiting damage to rooms due to overuse.Since many establishments do not yet have or enforce rules, the guest could have taken a room elsewhere;instead, she chose to arrive with a party whose size and needs were not disclosed, to agree verbally and inwriting to our motel's rules, to knowingly break those rules, and then to retaliate against the enforcer of therules (something akin to road rage).The guest was charged for, and received, two nights accommodation for three people at the published rate ina clean, cozy, and comfortable motel room by Crater Lake National Park. This is what we offer here at Jo's.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
JO'S MOTEL AND CAMPGROUNDJim V[redacted] & Robin H[redacted]Fort Klamath, OR 97626[redacted]www.josmotel.comRe: Revdex.com complaint [redacted], received 9/17BACKGROUNDPAGE. 1Jo's is an extremely small lodging facility operated entirely by the couple who own it and who are...
cumulations of debris.Stat. Auth.: ORS 446.330 Stats. Implemented: ORS 446.330 Hist.: HD 1-1978, f. & ef. 1-4-78; HD 19-1983(Temp), f. & ef. 10-18-83; HD 12-1984, f. & ef. 6-20-84; HD 5-1985, f. & ef. 4-25-85At Jo's, these vector control measures include meticulous cleaning and inspections, as well as prohibiting. personal bedding and many other items in rooms: person;:il bedding is an obvious vector for everything frombed bugs to viruses to staph infections.Upon daily housekeeping, prohibited items found in a room are carefully protected, removed from the room,and secured; a copy of the guest's signed agreement to the rules is left with a note that their items can beretrieved upon checkout.THE FACTSReservations were made 8/31 for two nights in a single room (one queen bed) at $85/night (plus 9% lodgingtax) for the maximum occupancy of two people (see attachment 1); that limit is always emphasized in thereservation phone call.
responsiblefor making and enforcing rules. There are no other employees at Jo's.Jo's Motel's website, www.josmotel.com, clearly states policies, rules, rates, and occupancy limits. Roomscannot be booked online, and applicable points are discussed during reservation phone calls. Rates and roomsoffered to guests are dependent on the number of guests as well as the number of beds used and whether ornot a kitchen is taken. Additional persons above bed capacity (2 per bed) are never allowed, not evennewborn babies, and no one is allowed to sleep on floors or cots.The rules on the website's "Policies" page are signed by each guest either during the reservation advancedeposit process or upon checkin. These rules are also clearly posted in each room. Additionally, spokenacknowledgments are obtained when appropriate (for example, bicyclists acknowldge verbally, as well as inwriting, that their bikes can't be in rooms).Regarding restrictions of personal items, including bedding, Oregon Health Authority Rules for touristaccommodations include the following:Vector Control 333-029-0065(1) Vector control measures shall be employed to prevent vector infestations in travelers'accommodations and hostels.(2) Insect and rodent control measures to safeguard public health and to prevent nuisance to thepublic shall be applied. Developed areas, buildings, and structures shall be maintained free of
Guest arrived 9/4 with three people. Three people may not share a single here. Several rooms at Jo's can beopened up into a double room, and her room happened to be one of these. The second bedroom is NOT an"adjoining room" - it is a second bedroom in the same unit, providing a dinette and a second (full size) bed andraising the unit's maximum occupancy to four, and when the unit rents as a single, that extra bedroom goeslocked and unused. With three people, the double room rate is $110 plus tax. Had the guest been bookedinto a room that did not have the second bedroom as an option, she would not have been able to stay.Because there was a toddler and bedding was visible in the vehicle, each of us reminded the guest that nopersonal bedding could be taken into the room, and the guest agreed and signed the rules (see attachment 2).These same rules are clearly posted in each room.Upon daily housekeeping, the usual procedure was followed: the personal bedding items that were found inthe room were removed, bagged in a clean, sealed bag, and stored in a safe indoor location; and the rules theguest had signed were left with the usual note: Folks - your items can be retrieved at the office upon checkout.We did not hear from the guest prior t.o checkout; however, the guest's uncle came into the office just beforedark, angrily demanding return of the items. As he was unaware of the note that had been left in the room,we showed him where his neice had herself signed the rules agreeing not to bring in bedding. We thenexplained the vector control issue (patiently, and in some detail), stressing that this is how we provide a cleanand safe environment for his family, and he appeared to appreciate our position.We returned the items to the guest's uncle in the plastic bag, asking that the items not be taken back into theroom that night. He replied that they were checking out, as the guests could not sleep without their personalbedding. Since it is also policy (see attachment 2) not to give any refunds for early departure, we encouragedthem to stay and leave the bedding in the car, but he left stating the family would be checking out that night.We owners discussed the matter and decided to give the guest a refund for that night when she returned thekey and checked out. We made two attempts to call her to let her know, so she would not simply leave thekey in the room. Though the number worked fine the following day, that evening the answering messageindicated the phone belonged to "[redacted]" so we didn't leave any message. Just before going to bed for thenight, we went to the guest's room, thinking the key had probably been left there. They had not vacated theroom, but since we had been told they were leaving, we retrieved our two DVDs. Nothing in the room but theDVDs was "opened up." The guests returned late and used their second night's rent as originally planned; they left the next morningbefore the office opened, checking out as usual by leaving the key in the room.IN CONCLUSIONOur rules and procedures have been developed, among other things, to protect us and our guests fromtravelling international germs and insects. In addition, occupancy limits are a matter of law, as well as anecessity for limiting damage to rooms due to overuse.Since many establishments do not yet have or enforce rules, the guest could have taken a room elsewhere;instead, she chose to arrive with a party whose size and needs were not disclosed, to agree verbally and inwriting to our motel's rules, to knowingly break those rules, and then to retaliate against the enforcer of therules (something akin to road rage).The guest was charged for, and received, two nights accommodation for three people at the published rate ina clean, cozy, and comfortable motel room by Crater Lake National Park. This is what we offer here at Jo's.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]