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JoSantos Construction & Development

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JoSantos Construction & Development Reviews (1)

Review: We had a KoolDeck patio poured by JoSantos Construction on 6/19/14. A few days after having the patio poured in our backyard and around the pool (6/24/14), I reached out to [redacted] Santos, through an email with pictures, sharing a concern about holes and cracks I was noticing in the structure. He responded promptly saying this cracking shouldn't happen along side the copping and said he would send someone out after the holiday (Independence Day) to take a look at it. He asked for a reminder email so I sent one just before the holiday on 7/1/14. When I didn't hear from him, I waited a few days after the holiday (7/8/14) to remind him again and still no response. On 7/11/14, I noticed more cracking and shared my concern with an additional email and more pictures. I did not receive a response from him again. I sent one more email on 7/22/14 with, again, no response. I gave up on the emails and began making calls in August. They averaged about 1-2 calls a week up until the third week of August. The first person I spoke to was a woman who said she would get [redacted] the message. I never heard from him so I called again. The next person I spoke to on the phone assured me he would get the message to [redacted] and have him call back as soon as possible. I didn't hear from him. When I called again, I believe it was the same young gentleman, who gave me the same response about getting the message out to [redacted] and he reassured me that this situation could be handled. To our surprise, the young man called back, but to my husband's cell phone, which is not what was requested, and said someone would be out later that week. No one ever came or called to set up a time. I called back again and again, left several messages, but nothing ever came of anything. Finally, I sent one more email on 9/2/14, reminding [redacted] about the issues we were having with our patio. I asked him to resolve this issue one more time and still got no response. I called periodically throughout the winter with no returned callsDesired Settlement: We would like for [redacted] and his work crew to come out and rectify the problems we are having with the KoolDeck patio that was poured by his construction company.

Business

Response:

There are two compalints on the same issue? I have contacted the [redacted]'s already to go fix the 2 1/2 inch crack on there coping and am waiting for them to have there pool open to fix issue. I can fix the 2 1/2 inch crack asap but do need cover to be removed from that area where repair needs to be fixed. I will wait for response from the [redacted]'s as to when the cover is removed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and would like to mention that there are more issues than just the crack by the coping. Not only would I like the crack by the coping to be repaired but I would also like for the other cracks and peeling/flaking repaired. These concerns were shared with JoSantos Construction both through emails and phone calls throughout the summer of 2014. I have called JoSantos Construction back in regards to dates for an appointment. The dates I requested are during the first full week of May, from the 4th to the 9th, and I requested an early morning appointment for the repairs, if possible. The woman I spoke with told me she would share this with [redacted] so he could check his schedule and would get back to me.

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Description: Construction & Remodeling Services, Residential Remodelers (NAICS: 236118)

Address: 200 Malvern Street, Newark, New Jersey, United States, 07105

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