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JOSCO Energy

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Reviews JOSCO Energy

JOSCO Energy Reviews (17)

This is in reference to Complaint Number [redacted] Upon receipt of complaint, Josco looked into the matterAccounts were cancelled and customer will not start service with JoscoIn addition, customer was placed on Josco's internal Do-Not-Knock and Do-Not-Call listAgent was removed from the fieldCustomer was made aware of the resolution

Upon receipt of complaint, Josco looked into the matterThe sales agent has been retrainedCustomer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call listA check was sent to the customer on September 2, for the difference in supply charges between the utility's rate and Josco's rate for the service periodWe reached out to the customer but was unsuccessful in reaching them

Thank you for taking care of this matterPlease know that I did call backI couldn't pick up when you called because I was at workI had to call back at and after but I guess the company was closed by that timeHowever, thank you for taking your time to take care of this[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have tried to reach out to the customer a few times to go over the enrollment and charges but have not been able to reach herWe have left messages for the customer to call us back as well

Upon receipt of complaint, Josco looked into the matter. Customer did not enroll with Josco and was not serviced by Josco. The agent was removed from the field. Customer has been added to Josco's internal Do-Not-Knock and Do-Not-Call list. Josco has complied with the customers requested...

resolution. The Customer is satisfied and the matter has been resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon receipt of complaint, Josco looked into the matter and contacted the customer. Josco agreed to refund the difference in supply charges between Josco's rate and the utility's rate. The account has been dropped. The customer is satisfied with the resolution. The matter has been resolved.

Upon receipt of the complaint, Josco reviewed the matter. Josco offers a variable rate that may change month to month. As soon as the...

customer requested cancellation, Josco submitted a request to cancel the account. Josco does not determine the end date, rather it is up to the utility company. Since the customer was felt like he was paying too much, Josco agreed to refund the differential between Josco and the utility rates which came out to $349.66. The check was sent on 2/2/16.

Complaint: [redacted]
I am rejecting this response because: the whole point is that they did not cancel it when I asked them to on october the 3rd instead they cancelled it on december1
Regards,
[redacted]

Upon receipt of complaint, Josco looked into the matter. The account is cancelled and Josco reimbursed the customer the differential between Josco's rate and the Utility's rate for the service period. The matter has been resolved with the customer.

Thank you for taking care of this matter. Please know that I did call back. I couldn't pick up when you called because I was at work. I had to call back at 6 and after but I guess the company was closed by that time. However, thank you for taking your time to take care of this. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon receipt of complaint,...

Josco looked into the matter. The sales agent has been retrained. Customer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list. A check was sent to the customer on September 2, 2016 for the difference in supply charges between the utility's rate and Josco's rate for the service period. We reached out to the customer but was unsuccessful in reaching them.

Upon receipt of the complaint, Josco looked into the matter. Josco spoke to the customer regarding the allegations. He states that he is not authorized to make changes to his account. Josco cancelled the enrollment and the customer was not enrolled.
 
The sales agent was...

interviewed and he states he did wear his Josco ID at all times and identify himself as a Josco employee.  As a matter of quality control we have retained all of our vendors in the applicable Uniform Business Practices.

This is in reference to Complaint Number [redacted]. Upon receipt of complaint, Josco looked into the matter. Accounts were cancelled and customer will not start service...

with Josco. In addition, customer was placed on Josco's internal Do-Not-Knock and Do-Not-Call list. Agent was removed from the field. Customer was made aware of the resolution.

This is in reference to Complaint Number [redacted]. Upon receipt of complaint, Josco looked into the matter. The sales agent was removed from the field.  We spoke to the customer and assured her she has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list.

This is in reference to Complaint Number [redacted]. Upon receipt of complaint, Josco looked into the matter. We have not been able to get in touch with the customer or locate an account with the information provided. As per the customer's request, the customer has been placed on Josco's internal...

Do-Not-Knock and Do-Not-Call list.

Upon receipt of complaint, Josco looked into the matter. Customer did not enroll with Josco and was not serviced by Josco. The agent was removed from the field. Customer has been added to Josco's internal Do-Not-Knock and Do-Not-Call list. Josco has complied with the customers requested resolution....

The Customer is satisfied and the matter has been resolved.

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