Jose C. Sagbini, M.D., P.A.

Sent: Tuesday, September 20, 11:AM Subject: Case#*** Date: September 16, Re: Case ID: *** This letter is in reference to a complaint call made against our office on 08/31/I DrJose CS*** M.D., PA regret any inconvenience that may have arise against my officeI
DrS*** received a letter by the Revdex.com dated Sept11, and explained of this complaintHowever, Mr*** *** had previously called our office to inform us about any prior refunds or balances that he may have in our officeMr*** spoke to our billing girl Esmeralda Rand was informed there was funds available to himHowever, Mr*** was also informed that MrsS***, whom is the office manager at this office had just gone out on vacation on August 18th, and would be out for the next weeksIn accordance to the notes written on the patient's chart, the patient agreed he would wait for a phone call from our office to stop by and claim his fundsMrs..S*** whom does payroll in this office would be informed about his refundOn the date Mr*** came to our office for the 1st time 11/15/our billing staff was wrongly informed about the patient's benefitsWe took a reference number (***) to back up our call conversation and was told the patient has a Inddeductible of $2,By this time, Mr*** had already been informed he could stop by our office to claim his refund of $A check had been made to his full name with check number Again, I strongly regret any inconvenience and if there may be any additional information I can share, please call my office(281) 440-Office number (281) 440-Fax Sincerely, Jose CS*** M.D., PA