Jose Ole-Customer Care

Initial Business Response /* (1000, 5, 2015/08/25) */
Hello [redacted],

This is to confirm receipt of the customer complaint from one [redacted] - Revdex.com Case # XXXXXXXX.

We understand the customer - [redacted] indicated we had not responded to the mailed request (including the receipt...

for five items) concerning our Jose Ole Taquitos. This issues was reported to Revdex.com on 8/17/2015.

We have [redacted] information provided by the Revdex.com as follows:

Name [redacted]
Day Phone: XXX- XXX-XXXX
Address: XXX-XX XXXth Ave -2
[redacted] XXXXX

On 8/24/2015 we received the Revdex.com notice of the issue and we immediately searched our database for any contact with this customer. We checked all variations of the name / address / phone number / date range with no matches. We also searched for the physical letter sent to us, but have no records of said letter.

We decided to call the number (XXX) XXX-XXXX but the number provided was not valid. We then reached out to Ms. [redacted] (Revdex.com) to see if there was an error with the phone number provided - but even Ms. [redacted] was not able to connect with the customer with the number provided.

We then are asking for her help so that we can reach the customer in the most expeditious way to help resolve the issue. Please find this email request to help us contact the customer directly per your suggestion.



Thanks for your help in advance - [redacted]

[redacted]
Ajinomoto Windsor, Inc. - Consumer Affairs

[redacted] XXXXX
Work: XXX-XXX-XXXX ext [redacted]
Cell: XXX-XXX-XXXX
[redacted]@[redacted].com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Number is correct UNABLE to receive calls between the hours of 8am and 8 pm I would be FIRE taking person calls.
Name [redacted]
XXX-XX XXXth Ave -**
[redacted] XXXXX
the food was frost bite or just old but what is there that company need to express over telephone ca also do in writing
Final Business Response /* (4000, 9, 2015/08/31) */
Hello [redacted],
We understand that you have had issues getting in touch with us and getting a resolution with your issue.
I apologize for any inconvenience you have gone through and would like to help you with your concerns.
We understand that you have encountered what appears to be frost bite or of poor quality product.
We would like to make this up to you. We would be happy to send replacement coupons for the product in question.
Can you just please confirm the description of the product in question and the UPC bar code number from the product?
Our team will be happy to send out the coupons to your attention at the following address once you confirm the information.
[redacted]
XXX-XX XXXth Ave -**
[redacted] XXXXX
XXX-XXX-XXXX
Please feel free to contact me directly if you have any questions.
Thanks - [redacted]
Ajinomoto Windsor, Inc. - Consumer Affairs

[redacted] XXXXX
Work: XXX-XXX-XXXX ext [redacted]
Cell: XXX-XXX-XXXX
[redacted]@[redacted].com
We will be using Fed Ex to send the replacement coupons for your use. Fed Ex Tracking Number XXXXXXXXXXXX Dated 8/31/2015. Please enjoy the replacement products. Thanks