Joseph A Grimshaw

I'd like to first thank the Revdex.com for calling me directly and giving the opportunity to respond after the 10-day deadline, in light of us never receiving the original complaint.I have reviewed the Final Account Statement for *** *** and found all the charges to be accurate. Residents
were charged for apartment cleaning, carpet damage, refrigerator replacement and stove drip pans. At move out inspection the refrigerator in the apartment was found to be filled with rotting food and maggots. The resident's electricity was disconnected by *** *** *** for non-payment. I am not sure how long the power had been off but as a result the refrigerator was damaged and unusable. This is not considered wear and tear and so the residents were charged for the replacement cost. The residents were also charged for the replacement of stove drip pans. The drip pans were not able to be cleaned due to being burned and rusted beyond normal wear and tear. The apartment kitchen, floors, toilets and showers were left dirty and required cleaning. The carpet was stained and damaged beyond wear and tear and required replacement. Residents were not charged for the full replacement cost. They were charged for the damage as a depreciated amount using a proration calculation based on the lost carpet life of only yearMaverick Creek does not and did not charge for any upgrades or renovations. We only charged for damages and cleaning beyond wear and tear, that was necessary to bring the apartment back to the condition it was when the resident moved in. Copy of invoices were provided to *** *** and he has since made payment of the full balance owed.Thank you
*** ***Property Manager

Maverick Creek acknowledges this request for release of contract. Here is our response. Maverick Creek management was notified of the reported incident just after midnight on Thursday, February 1, Our on-call maintenance staff responded immediately to secure the apartment, board up
the broken window and clean up glass. In addition to our maintenance response, our courtesy patrol service also dispatched an officer to be present when SAPD arrived. Thursday afternoon, the residents requested to meet with the property manager. In that meeting, the residents expressed that they wanted to be released from their lease contract because in their opinion, the community was unsafe. We are of course sorry to hear that this happened on our property. However, It was explained to them that crime can happen anywhere and a random crime is not cause for us to release them from their contract. The residents were asked to provide a copy of the police report because it is not possible for anyone but the reporting party to get a copy of any police report. The door/window damages are something that the residents would be liable for unless they provided a copy of the police report for management to review and determine if we could waive the cost of the damage repairs. Their immediate response was that they would not be paying rent or providing any report and would be getting an attorney. It was then explained to them that non-payment of rent is a breach of lease that could result in eviction. Seeking legal counsel is everyone’s option but if they chose to do that, we ask that their attorney communicate with us in writing Maverick Creek cannot and does not guarantee any individual’s personal safety nor do we insure or protect their personal belongings. Theft, stalking and all crime is very serious and requires the residents to work with the police. The mention of stalking in this complaint is new and was never mentioned during the meeting with management, to the responding maintenance staff, the courtesy patrol officer or the police. Management has responded promptly to this incident and secured the apartment and repaired the window. This incident was beyond our control and we will not release the residents from their contract. However, per the lease contract any resident has the option of assigning their lease to another qualified prospect That process is clearly explained in the lease contract. The process was also explained to the residents during their meeting with management on February 1st

The lease contract is legal and binding. The refusal of a parent to cosign for the resident, does not release them from the contract. The Leasee can provide a different cosigner and if not able to, can choose to pay the contract in full prior to moving inContact our office to prevent
the account from going to collections

Mr. [redacted] sent additional email communications that helped us determine a correction was needed.  A carpet inventory document left by the previous manager listed your unit as having had new carpet installed in 2013.  Based on those records, I felt confident in telling Mr. [redacted] that...

the carpet had to have been sufficiently damaged during his occupancy and charging him for a portion of the replacement cost.  After his claims, we thought we would provide him an invoice as proof of that 2013 installation.   We researched our paid invoices and when we couldn’t find one for his unit, we inquired with our carpet vendors.  We have two carpet companies we’ve used and both companies checked our account history and do not show having replaced the #1801 carpet in 2013.   Because I don’t have anything to support the information on the previous manager’s claim of replacing the carpet in 2013, I have agreed to reverse the carpet charges assessed to Mr. [redacted] and his roommates.  After the adjustment, Mr. [redacted] has agreed to the balance still owed on his account.

Complaint: [redacted]
I am rejecting this response because: This was the third time something has happened to my property and your offices job is to notify you when something like this happens when we did contact them. We did contact a lawyer; Chapter 92 of Texas property code states if we are being stalked we can be released of our contract.  Also We did pay rent as you can see that if you checked. Our police report has not came in yet but we will be getting that over as soon as possible.
Regards,
[redacted]