Complaint: [redacted]
I am rejecting this response because:
number one I did recieve a call from atlink thinking it was a normal getting back with me after a service call a week ago. but what he must...
have said in the message to Revdex.com is not entirely true my internet the day before yesterday did actually get to 2.9megabits a second MAGICALLY while they where on the phone . And then right after the call went right back down to almost what it always is, SLOW. (less than1 and 2 mb asec) RIGHT AFTER THE CALL speeds dropped 5 min or so afterwards . at least the tier2 service rep was honest with part of what he was doing it actually for once in a year got close to the portrayed speed supposed to be while he was on the phone but the problem is, this always happens with several reps ive talked to several TIMES. as in MANY. At least he was honest about the speeds he said I was getting for once! at least the download speed. he never tried to fix the upload and even he even said he couldnt at the time fix the upload speed but right after 5 min or so after the phone call went down again. Always does!!and I was not ok with what they did-not fix anything, or what they said. And the upload speed was still less than half what should be. but they didnt fix that, and werent, or arent, going to. they never tried. Im supposed to have and am paying for 3down and 3mb upload a sec. this was 2 days ago by the way my internet is still horribly slow and they never mentioned you guys or that they even got my complaint, and never said anything about it i thought they where only calling about the service call they where supposed to get back a week ago on. otherwise I would have talked about this to them. i will say the speeds do start out for about 10 seconds or so at 2.5megabits a second then quickly on a good day only slow down only to 1 or so mb a sec. I have called over 50 or more times about this since ive had service with thembut magically again, speeds are better when or right before they call ......Thats why I know to hide the problem they have control over the speed, and do throttle constantlythere are 3 pictures of actual speed im getting mostly less than most of the time, but on a good day like today is this speed on the 3 pics attached. this is not acceptable, as it is less than half of portrayed and sold speeds services. did I also mention they couldnt fix the upload speed problem still.At this point I am furious about this and they need to be straight up honest and actually try to fix the problem instead of hiding it
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Needless to say it looks like they will not be honest here! I did speak to someone one on the 15th who said that it was a "depletion of the tower" and it's why we have the issues we have and will continue to have the issues we have. They did drop the price we are paying down to $19.99 however we can't call unless we have NO internet at all. They did rest the tower and we had internet. The last comment of being a no contract company, I understand, and trust me if I had other options I would sure take my business some place else. I am truly disappointed at the customer service, and the dishonesty. No other action is needed as I see that this will get me no where.
Sincerely,
[redacted]
There is no updated complaint information in this rejection, so there is no further information to provide. The initial response is factual, and does not...
imply the customer is lying. It is simply the facts based on documentation. The call recording was reviewed and at no time did the representative state the customer would be charged if she kept contacting technical support. He actually stated he is trying to save her from the customer side service charge. The call has been provided for your review. Ultimately, we are sorry this customer is unhappy with the service, however at this time, there is nothing else we are able to do for this customer. Again, the customer is encouraged to call when they have issues with the service so Technical Support can assist with troubleshooting, and there is no charge for phone support. The network of towers we inherited are constantly being updated and the network team is tirelessly working to integrate the towers with the current AtLink network. Unfortunately, the service does not work for everyone. AtLink is contract free because we understand this type of service may not be a good fit for every consumer.
Our apologies, the email address you send these to needs to be changed. Please accept the attached response for this complaintThank you!
Attached
Please see the attached response.
Complaint: [redacted]
I am rejecting this response because:
number one I did recieve a call from atlink thinking it was a normal getting back with me after a service call a week ago. but what he must...
have said in the message to Revdex.com is not entirely true my internet the day before yesterday did actually get to 2.9megabits a second MAGICALLY while they where on the phone . And then right after the call went right back down to almost what it always is, SLOW. (less than1 and 2 mb asec) RIGHT AFTER THE CALL speeds dropped 5 min or so afterwards . at least the tier2 service rep was honest with part of what he was doing it actually for once in a year got close to the portrayed speed supposed to be while he was on the phone but the problem is, this always happens with several reps ive talked to several TIMES. as in MANY. At least he was honest about the speeds he said I was getting for once! at least the download speed. he never tried to fix the upload and even he even said he couldnt at the time fix the upload speed but right after 5 min or so after the phone call went down again. Always does!!and I was not ok with what they did-not fix anything, or what they said. And the upload speed was still less than half what should be. but they didnt fix that, and werent, or arent, going to. they never tried. Im supposed to have and am paying for 3down and 3mb upload a sec. this was 2 days ago by the way my internet is still horribly slow and they never mentioned you guys or that they even got my complaint, and never said anything about it i thought they where only calling about the service call they where supposed to get back a week ago on. otherwise I would have talked about this to them. i will say the speeds do start out for about 10 seconds or so at 2.5megabits a second then quickly on a good day only slow down only to 1 or so mb a sec. I have called over 50 or more times about this since ive had service with thembut magically again, speeds are better when or right before they call ......Thats why I know to hide the problem they have control over the speed, and do throttle constantlythere are 3 pictures of actual speed im getting mostly less than most of the time, but on a good day like today is this speed on the 3 pics attached. this is not acceptable, as it is less than half of portrayed and sold speeds services. did I also mention they couldnt fix the upload speed problem still.At this point I am furious about this and they need to be straight up honest and actually try to fix the problem instead of hiding it
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Needless to say it looks like they will not be honest here! I did speak to someone one on the 15th who said that it was a "depletion of the tower" and it's why we have the issues we have and will continue to have the issues we have. They did drop the price we are paying down to $19.99 however we can't call unless we have NO internet at all. They did rest the tower and we had internet. The last comment of being a no contract company, I understand, and trust me if I had other options I would sure take my business some place else. I am truly disappointed at the customer service, and the dishonesty. No other action is needed as I see that this will get me no where.
Sincerely,
[redacted]
Please accept the attachment for response to this complaint. Thank you!
Please accept attached document for response to this complaint. Thank you, [redacted]
Please accept the attachment as response to this complaint.
There is no updated complaint information in this rejection, so there is no further information to provide. The initial response is factual, and does not...
imply the customer is lying. It is simply the facts based on documentation. The call recording was reviewed and at no time did the representative state the customer would be charged if she kept contacting technical support. He actually stated he is trying to save her from the customer side service charge. The call has been provided for your review. Ultimately, we are sorry this customer is unhappy with the service, however at this time, there is nothing else we are able to do for this customer. Again, the customer is encouraged to call when they have issues with the service so Technical Support can assist with troubleshooting, and there is no charge for phone support. The network of towers we inherited are constantly being updated and the network team is tirelessly working to integrate the towers with the current AtLink network. Unfortunately, the service does not work for everyone. AtLink is contract free because we understand this type of service may not be a good fit for every consumer.