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Joseph Audio Video Solutions

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Joseph Audio Video Solutions Reviews (4)

Please accept the attachment as response to this complaint

Please accept the attachment for response to this complaintThank you!

Complaint: [redacted] I am rejecting this response because: number one I did recieve a call from atlink thinking it was a getting back with me after a service call a week agobut what he must have said in the message to Revdex.com is not entirely true my internet the day before yesterday did actually get to 2.9megabits a second MAGICALLY while they where on the phone And then right after the call went right back down to almost what it always is, SLOW(less thanand mb asec) RIGHT AFTER THE CALL speeds dropped min or so afterwards at least the tierservice rep was honest with part of what he was doing it actually for once in a year got close to the portrayed speed supposed to be while he was on the phone but the problem is, this always happens with several reps ive talked to several TIMESas in MANYAt least he was honest about the speeds he said I was getting for once! at least the download speed he never tried to fix the upload and even he even said he couldnt at the time fix the upload speed but right after min or so after the phone call went down againAlways does!!and I was not ok with what they did-not fix anything, or what they saidAnd the upload speed was still less than half what should bebut they didnt fix that, and werent, or arent, going tothey never tried Im supposed to have and am paying for 3down and 3mb upload a sec this was days ago by the way my internet is still horribly slow and they never mentioned you guys or that they even got my complaint, and never said anything about it I thought they where only calling about the service call they where supposed to get back a week ago on otherwise I would have talked about this to themi will say the speeds do start out for about seconds or so at 2.5megabits a second then quickly on a good day only slow down only to or so mb a seci have called over or more times about this since ive had service with thembut magically again, speeds are better when or right before they call ......Thats why I know to hide the problem they have control over the speed, and do throttle constantlythere are pictures of actual speed im getting mostly less than most of the time, but on a good day like today is this speed on the pics attachedthis is not acceptable, as it is less than half of portrayed and sold speeds servicesdid I also mention they couldnt fix the upload speed problem still.At this point I am furious about this and they need to be straight up honest and actually try to fix the problem instead of hiding it Sincerely, [redacted]

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