Joseph B Rose

This message is regarding the complaint made by our mutual client [redacted] , Complaint ID [redacted] .Mr [redacted] claims the charge of $ made on his account was not from himWe see in our records an online form was submitted to us on July , requesting to participate in our 30-day free trial offer of our Cloud storage promotionIf the client does not submit via e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of $will apply to their checking accountMr [redacted] 's checking account number ending in was submitted as method of paymen t.Mr [redacted] contacted our Customer Service Department on Aug 27th 2015, requesting to cancelWe advised him all the above information, he asked to cancelWe cancelled his file and advised a refund would post $back to his account within - business daysWe have no idea where the hostility is coming from, we have not heard back from Mr [redacted] since Sept 3rd, his communication with us has always been amicable.Thank you for your time in this matter, Sincerely [redacted] Client AffairsIf you would like additional information about our services, feel free to visit our website at www.MemoStorage.com.com Ifyou have an.y further questions and would like to speak with a representative, you can e-mail us at [redacted]

Mrs[redacted] called us on April asking to cancel her serviceWe provided her with a cancellation number of , advising that no further charges would take placeShe had requested that her records be removed from our database, which we have done.This in itself ensures no further charges would be possibleFor the matter of the charge,we received a web based request containing Mrs [redacted] 's information regarding our On Line Storage service.This would have been days prior to the charge in her account, as we have a day free trial before the charge is sent to the clients payment method, that was provided on the on line formAs Mrs [redacted] 's file no longer exists, we can generically provide information on thisWe have a website where prospective clients can register, or our service may be a tag a long offer made on other websitesAgain without her file, we cannot provide specifics

This is regarding the complaint made by our mutual client [redacted] , Complaint ID [redacted] Mrs [redacted] is asking for the return of funds charged to her account for a month period as un-authorizedOur records show, our company has charged her times in the last yearWe see in our records an on.line form was submitted to us on July 22, requesting to participate in our 30-day free trial offer of our PC storage promotionIf the client does not call us, or submitvia e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of $will apply to their checking accountMrs[redacted] 's checking account number ending in with the Bremer Bank was submitted as method of payment.Mrs [redacted] contacted our Customer Service Department on March 21st requesting to cancel the serviceAs we advised when she called, we are able to refund any charge made to her account days prior to her call dateA refund in the amount of $was submitted as an ACH credit back to her Bremer account, she should have received that no later than April 1st 2016.Thank you for your time in this matter, Sincerely [redacted] Client Affairs

This is regarding the complaint made by our mutual client Laura ***, Complaint ID ***Mrs*** claims there was an un-authorized charge made on her account in the amount of $We see in our records an online form was submitted to us on January 11, requesting to participate in our
30-day free trial offer of our PC storage promotionIf the client does not call us, or submit via e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of $will apply to their checking accountMrs*** 's checking account number ending in with the Chase Bank was submitted as method of payment.Mrs*** has not contacted our Customer Service Department, had she done so we would have arranged a cancellation for her, which we have done.Her file with us has been cancelled as of today's date, no further charges will applyA refund in the amount of $will be submitted as an ACH credit back to her Chase account within - business or working days time

Mrs*** called us on June asking to cancel her service, requesting all charges to be refunded as she states did not authorize themWe show charges to have gone through Mrs***'s account, the first occurring on May 23, and the last charge on June 23, all for the yearWe advised
Mrs*** we would cancel her file, and submit a refund for the last charge only, as we have a policy whereby a client may call to request any charge as a refund that occurred within a day time frame of their cancellation dateWe refunded Mrs.*** for the June charge, the date of the May charge was outside of that day rangeWe advised that if indeed the charges were unauthorized, she would have called us shortly after the first charge, not days after the factThis policy is perfectly legitimate, in fact most companies have such a policy, it is hardly uniqueNothing personal, it's just businessWe received Mrs***'s information via an internet web based request, containing as method of payment herWoodforest National Bank information, with account number ending in If someone has access to Mrs***'s information, that is most unfortunate , it is not however our faultWe have neither the resources, or manpower to verify each and every order we receiveWe naturally assume that any payment we receive comes from the account holderTo assume this, is neither a crime, nor negligentI don't know of any company that places a phone call, to each and every individual sale they receive to verify if said info has in fact and indeed, come from the proper source.We provided Mrs*** with a cancellation number of 849522, advising that no further charges would take placeShe apparently complained to the Attorney General for North Carolina, we received a phone call from a Kimberly Watson the very next dayShe strongly suggested that we return another charge, in addition to the last as a refundWe advised her that this is an administrative decision, we would forward her request to themMeantime, our records show that Mrs*** has filed an Affidavit with her bank, we show a return code of R - 10, indicating she has refuted the first charge with her bankAt this time, she has refunds from us for $eachWe consider the matterclosed, as there is nothing further we can doAll refunds that are possible to return have been done As for our Customer Service agents refusing to allow Mrs*** to speak to a manager, the only time such action would occur is if the client was found to be conducting themselves in a belligerent manner, which did take place on Mrs***'s part, in her conversation with a Customer Service Representative.*** ***Client Consolidation

Mrs*** called us on June asking to cancel her file and receive a refund for $We provided her with a cancellation number of ***, advising that a refund would be requested for herDue to a typo, our Customer Service Dept at first had difficulty locating a file for Mrs
***Her file was located, and we asked her to confirm the mailing address we showed on fileEverything we had was correct, except for her apartment number, which she refused to provide.As we are going to send out a check as her refund, we need to have that information to ensure that Mrs*** receives her refundAs soon as she can contact our Customer Service Dept to provide us with that number, we will then be able to submit her refund to the mail

This message is regarding the complaint made by our mutual client *** ***, Complaint ID ***Mr*** claims there was an un-authorized charge made on his account in the amount of $We see in our records an online form was submitted to us on July 07, requesting to
participate in our 30-day free trial offer of our PC storage promotionIf the client does not submit via e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of$will apply to their checking accountMr***'s checking account number ending in with the Barksdale AFB Credit Union was submitted as method of payment.Mr*** contacted our Customer Service Department on Aug 10th 2015, requesting to cancelWe cancelled his file and advised a refund would post $back to his account within - business daysApparently that wasn't good enough for him, as he filed a dispute •with his bank We show anR-code on thatMr*** has authorized his bank to obtain the refund, which he now hasWe have not heard back from Mr*** to date.Thank you for your time in this matter,If you would like additional information about our services, feel free to visit our website at www.MemoStorage.com.com If you have any further questions and would like to speak with a representative, you can e-mail us at *** ** *** *** *** *** *** ** ***

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*** Memostorage Coastal Highway, Lewes, DE Tel *** *** *** *** September 14, 2017, This message is for Lexe Kasey, concerning our mutual client John ***, ID # Mr*** called our Customer Service Dept on August 26th, asking to cancel the serviceIn his complaint to you, he states that an electronic check payable to us was handwrittenThis is inaccurate as all our Debits are made via electronic checksMr***’s routing and account information with UMB Bank was submitted as a method of payment to usOur records show this was an online internet web based submissionMr*** stated that when trying to reach us he was only able to leave a message, this however is inaccurate as he spoke to our customer agents on August 26th, during which he was advised his file has been cancelled and a refund will be submittedSince that time we received confirmation from his bank that he issued a stop payment (R08)Our refund policy is days from the cancel date, as the only charge from Mr***’s account, was prevented from going through; we were unable to issue a refundWe have consequently closed Mr***’s file and consider the matter settledThank you for your time in this matter, Sincerely; *** *** Client Affairs Sent on: 9/14/3:54:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
My mailing address for the $refund is:
*** ** ***
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This is regarding the complaint made by our mutual client [redacted], Complaint ID [redacted]
Mrs. [redacted] is asking for the return of funds charged to her account for a 9 month period as un-authorized. Our records show, our company has charged her 3 times in the last year. We see in our...

records an on.line form was submitted to us on July 22, 2016 requesting to participate in our 30-day free trial offer of our PC storage promotion. If the client does not call us, or submitvia e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of $35.50 will apply to their checking account. Mrs.[redacted] 's checking account number ending in 0467 with the Bremer Bank was submitted as method of payment.Mrs. [redacted] contacted our Customer Service Department on March 21st 2016 requesting to cancel the service. As we advised when she called, we are able to refund any charge made to her account 30 days prior to her call date. A refund in the amount of $35.50 was submitted as an ACH credit back to her Bremer account, she should have received that no later than April 1st 2016.Thank you for your time in this matter, Sincerely[redacted] Client Affairs

MEMO STOARGE 16192 Coastal Highway, Lewes, DE 19958 T[redacted] 03/16/2017, This message is for Lexe Kasey, This message is regarding the 2nd complaint made by our mutual client [redacted] ([redacted]), Complaint ID [redacted]. Mrs. [redacted] clearly does not keep track of information as presented to her as demonstrated in her remarks. She says in her 2nd complaint, “ if there is a signature on this document that they claim to have” We do not claim to have any signature, nor electronic signature, as we clearly stated; we do not use signatures of any kind. We do have an on line form showing Mrs. [redacted]s information that was submitted to us as an Internet web based request, SANS ANY SIGNATURE! It’s an Internet web based request, no signature is required! We have no control over what information is submitted to us, we take all our form submissions verbatim, as we should, as only the account holder should have access to their account information. We do not cross check addresses with payment methods, as we do not have the man power to confirm every order sent to us. That an individual does not check their account activity for close to a year, and pins that responsibility on us, is ridiculous and disgraceful. We are not responsible for anyone’s personal affairs. We receive an order, we process that order until we are advised otherwise. If someone else, other than Mrs. [redacted] has access to her information that is most unfortunate, but it is not our responsibility to correct or police such matters. We are a company in business to make money by servicing our clients, it’s that simple. At & T’s Revdex.com rating isn’t that great either, I’m sure plenty of people have unpleasant things to say about them, or any other large company for that matter, in this day and age. Perhaps they pay people to keep their bad press quite, we have nothing to hide! Thank you for your time in this matter, Sincerely [redacted] Client Affairs If you would like additional information about our services, feel free to visit our website at [redacted] If you have any further questions and would like to speak with a representative, you can e-mail us at c[redacted] or contact our Customer Service department at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
These people are well documented scammers which...

can be revealed by a simple internet search and through review of the documentation I have already sent to the Revdex.com. I NEVER signed up for "Cloud Storage" services. at any point in my lifetime, let alone in 2016. I do not know what "Cloud Storage" services are and I absolutely NEVER filled out any authorization form for them to give me a free trial of such service, nor have I for any services in the past. I make it a habit to turn down "free trials" of anything that is offered online and will only provide my debit card information for online purchases which are from secured and known sites such as clothing sites or bill payments to Consumer's Energy.  It is disturbing that they claim to have such an authorization form with my very old and personal information. If there is a signature on this document that they claimed to have, it is most certainly a forgery. The last time I lived at the address they used on the fraudulent checks was in 2009, therefore, the fact that they are using that to initiate access to my banking accounts starting in 2016 is DISTURBING and VERY obvious. All you have to go is look up their company name on Google to see that countless others have been scammed in the EXACT same way for $35.50 charged each month via electronic check with OLD identifying information used on the check and WITHOUT the bank account holder's permission. They then claim that person signed up for some bogus service and then "forgot" that they did. Problem for them is, I have never signed up for a free trial/faxed in or emailed in an authorization form which would allow access to my checking account. Never. I simply have not and never will provide my checking account number and/or routing number to any company other than DTE Energy and/or Consumer's Energy for example for a monthly bill.  I have had to close my bank account and begin an account at a completely new bank just to ensure that these criminals cannot steal my money any longer. I had to reassign all of my bill payment services and had to order all new banking cards. I have also alerted all of the banks in my area to watch out for this scam and they have all issued inter office memos to their staff to be on the lookout for "Memo Storage" and/or cloud services coming through people's accounts as electronic checks for $35.50 each month. Some of the bank tellers were familiar with this scam already. I am demanding a full restitution of the stolen money taken from my account by criminals just as a court would order if these individuals were charged with a crime and found guilty, which they should be. I am not interested in partial "refund" as this was stolen from me and was never justly theirs to begin with.
Regards,
[redacted]

This message is regarding the complaint made by our mutual client [redacted], Complaint ID  [redacted].Mr. [redacted] claims the charge of $ 35.50 made on his account was not from him. We see in our records an online form was submitted to us on July 26 , 2015. requesting to participate in...

our 30-day free trial offer of our Cloud storage promotion. If the client does not submit via e-mail a request to cancel the service within the 30-day trial period, then a monthly charge of $35.50 will apply to their checking account. Mr. [redacted]'s checking account number ending in 3975 was submitted as method of paymen t.Mr. [redacted] contacted our Customer Service Department on Aug 27th 2015, requesting to cancel. We advised him all the above information, he asked to cancel. We cancelled his file and advised a refund would post $35.50 back to his account within 7 - 10 business days. We have no idea where the hostility is coming from, we have not heard back from Mr. [redacted] since Sept 3rd, his communication with us has always been amicable.Thank you for your time in this matter, Sincerely[redacted] Client AffairsIf you would like additional information about our services, feel free to visit our website at www.MemoStorage.com.com Ifyou have an.y further questions and would like to speak with a representative, you can e-mail us at [redacted]

Mrs.[redacted] called us on April 11 2016 asking to cancel her service. We provided her with a cancellation number of 847432 , advising that no further charges would take place. She had requested that her records be removed from our database, which we have done.This in itself ensures no further charges...

would be possible. For the matter of the charge,we received a web based request containing Mrs. [redacted]'s information regarding our On Line Storage service.This would have been 30 days prior to the charge in her account, as we have a 30 day free trial before the charge is sent to the clients payment method, that was provided on the on line form. As Mrs. [redacted]'s file no longer exists, we can generically provide information on this. We have a website where prospective clients can register, or our service may be a tag a long offer made on other websites. Again without her file, we cannot provide specifics.