We will send a letter showing the payment amount as well as the $*online transaction fee to the address Mr [redacted] has provided Additionally, we are investigating the problem that he encountered with our voice mail system If Mr [redacted] has any additional questions, please have him contact [redacted] at 601- [redacted]
We have reviewed the consumer’s claims and requests, and we have responded to her several timesWhile we empathize with the fact that there was some confusion about whether or not insurance should have paid, the fact remains that the accounts were placed for collections and they were the consumer’s responsibility to pay When the accounts were paid in full, we reported them as paid to her credit file Our policy is to only remove entries from the consumer’s credit report if they were somehow reported inaccurately (i.e., we had incorrect information or it was reported on the wrong person’s file) Therefore, it is our position that the accounts were reported to her credit file correctly and should not be removed If you have any questions, or need further information, please contact [redacted] at 601- [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our records indicate that the requested letter was emailed to Mr. [redacted] on 10/02/2014, and a copy was mailed to his home address on the same day. As of today, we have not received returned mail. If Mr. [redacted] has still not received this correspondence from us, please have him call [redacted] at 601-[redacted]. Thank you.
This account was initially placed for billing in our office, but on the date that the consumer spoke with our representative, it had already been moved to collections. The account became eligible for credit reporting on 4/22/15, and was not paid to our office until 4/27/15. We feel this account was...
correctly reported to the consumer's credit file. However, we have marked the account for deletion since it was paid within a week after becoming eligible for credit reporting. The consumer should note that it may take the credit reporting agencies (CRAs) up to 30 days to fully remove this entry from his credit file.
We have reviewed the consumer’s claims and requests, and we have responded to her several times. While we empathize with the fact that there was some confusion about whether or not insurance should have paid, the fact remains that the accounts were placed for collections and they were the consumer’s...
responsibility to pay. When the accounts were paid in full, we reported them as paid to her credit file. Our policy is to only remove entries from the consumer’s credit report if they were somehow reported inaccurately (i.e., we had incorrect information or it was reported on the wrong person’s file). Therefore, it is our position that the accounts were reported to her credit file correctly and should not be removed. If you have any questions, or need further information, please contact [redacted] at 601-[redacted].
After a review of the consumer's claims and the account information with the original creditor, it was determined that the account was placed with our office in error. Because of this, HFS has returned the account to the original creditor. The account was sent for deletion from the...
consumer's credit record on 02/26/2015. Our correspondence department will mail the consumer a letter confirming the deletion along with a copy of the Universal Data Form that was submitted to the credit reporting agencies. If the consumer has any further questions, he may contact our Compliance Manager at 601-[redacted].
HFS has removed this phone number from our database. Please note that if we receive new files with the same number, Mr. [redacted] may receive calls from us again. If that happens, please let us know by answering the call or by contacting our office at 800-[redacted]
Complaint: [redacted]
I am rejecting this response because:
I am unable to resolve this issue at this time. They have yet to send a receipt as promised. They have the option of emailing a receipt as well as USPS mail, but have not followed through on either. Again today, I was unable to reach anyone by phone and my online request via their website goes unanswered.
Regards,
[redacted]
We will send a letter showing the payment amount as well as the $*.00 online transaction fee to the address Mr. [redacted] has provided. Additionally, we are investigating the problem that he encountered with our voice mail system. If Mr. [redacted] has any additional questions, please have him...
We will send a letter showing the payment amount as well as the $*online transaction fee to the address Mr [redacted] has provided Additionally, we are investigating the problem that he encountered with our voice mail system If Mr [redacted] has any additional questions, please have him contact [redacted] at 601- [redacted]
We have reviewed the consumer’s claims and requests, and we have responded to her several timesWhile we empathize with the fact that there was some confusion about whether or not insurance should have paid, the fact remains that the accounts were placed for collections and they were the consumer’s responsibility to pay When the accounts were paid in full, we reported them as paid to her credit file Our policy is to only remove entries from the consumer’s credit report if they were somehow reported inaccurately (i.e., we had incorrect information or it was reported on the wrong person’s file) Therefore, it is our position that the accounts were reported to her credit file correctly and should not be removed If you have any questions, or need further information, please contact [redacted] at 601- [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our records indicate that the requested letter was emailed to Mr. [redacted] on 10/02/2014, and a copy was mailed to his home address on the same day. As of today, we have not received returned mail. If Mr. [redacted] has still not received this correspondence from us, please have him call [redacted] at 601-[redacted]. Thank you.
This account was initially placed for billing in our office, but on the date that the consumer spoke with our representative, it had already been moved to collections. The account became eligible for credit reporting on 4/22/15, and was not paid to our office until 4/27/15. We feel this account was...
correctly reported to the consumer's credit file. However, we have marked the account for deletion since it was paid within a week after becoming eligible for credit reporting. The consumer should note that it may take the credit reporting agencies (CRAs) up to 30 days to fully remove this entry from his credit file.
We have reviewed the consumer’s claims and requests, and we have responded to her several times. While we empathize with the fact that there was some confusion about whether or not insurance should have paid, the fact remains that the accounts were placed for collections and they were the consumer’s...
responsibility to pay. When the accounts were paid in full, we reported them as paid to her credit file. Our policy is to only remove entries from the consumer’s credit report if they were somehow reported inaccurately (i.e., we had incorrect information or it was reported on the wrong person’s file). Therefore, it is our position that the accounts were reported to her credit file correctly and should not be removed. If you have any questions, or need further information, please contact [redacted] at 601-[redacted].
After a review of the consumer's claims and the account information with the original creditor, it was determined that the account was placed with our office in error. Because of this, HFS has returned the account to the original creditor. The account was sent for deletion from the...
consumer's credit record on 02/26/2015. Our correspondence department will mail the consumer a letter confirming the deletion along with a copy of the Universal Data Form that was submitted to the credit reporting agencies. If the consumer has any further questions, he may contact our Compliance Manager at 601-[redacted].
HFS has removed this phone number from our database. Please note that if we receive new files with the same number, Mr. [redacted] may receive calls from us again. If that happens, please let us know by answering the call or by contacting our office at 800-[redacted]
Complaint: [redacted]
I am rejecting this response because:
I am unable to resolve this issue at this time. They have yet to send a receipt as promised. They have the option of emailing a receipt as well as USPS mail, but have not followed through on either. Again today, I was unable to reach anyone by phone and my online request via their website goes unanswered.
Regards,
[redacted]
We will send a letter showing the payment amount as well as the $*.00 online transaction fee to the address Mr. [redacted] has provided. Additionally, we are investigating the problem that he encountered with our voice mail system. If Mr. [redacted] has any additional questions, please have him...
contact [redacted] at 601-[redacted].