Joseph Davis Mechanical Svcs.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We have reviewed the complaint as well as our records and have found the following Our consultant inspected the property at [redacted] John Street at Ms [redacted] request on December He provided Ms [redacted] with a proposal and she decided to move ahead with the workShe signed the contract and paid a deposit Ms [redacted] contacted our office on March 2, and advise she no longer wanted to move forward with the proposed work She requested a refund on her deposit and our Sales Manager informed her that is was pasted the 3-day recission period stated on the contract for cancellation However, as a gesture of goodwill we have cancelled the contract and processed a refund for $deposit to be credited to Ms [redacted] credit card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

On October 17, Mrand Mrs [redacted] signed a proposal and scheduled work to be performed at their home located at [redacted] Road, Lake Geneva WI They paid a deposit of $to our consultant and work was scheduled for December and The crew that was scheduled to begin work on December for Mrand Mrs [redacted] encountered unforeseen difficulties with the job that was scheduled immediately before the [redacted] s Unfortunately, we had to reschedule the work We did offer a new date to Mr and Mrs [redacted] , but they declined to move forward with the work and canceled the job on December Per the terms of the contract, work cancelled after the business day will result in a forfeiture of the deposit However, as a goodwill gesture we have issued a refund credit of $to the credit card that the deposit was paid

We have reviewed Mr*** complaint and investigated it with our Installation Team While we do not believe that our crew damaged the Air Conditioner, we offered $toward the replacement of the unit as a goodwill gesture Mr *** accepted our offer and we sent him a check for
$on September 28,

Our records indicate that we repaired a crack for Ms *** on April 18, Two weeks later on May 2, 2017, the client called our office and stated that there was water in their basement because the crack we repaired was leaking and the ejector pump had been unplugged by
our technician We sent our technician out the same day and found, after a water test, that the crack was not leaking but the water source was spillover Our Installation Manager reviewed the job with our Crew Chief who had completed the repair on April Our Crew Chief clear remembered that he did not use the outlet or unplug the pumpOur Installation Manager inspected the worksite on May 9, She confirmed that the area, in which we repaired the crack, was not near the pump outlet In addition, after inspecting the crack, she found no marking around the repair that would indicate the use of an electrical tool After reviewing the details and investigating the complaint, we have determined that we are not responsible for the water damage and will not offer any compensation. Tell us why here

We are very sorry for the difficulties that Ms*** has experienced during the installation process and with the lack of communication from Perma-Seal Since the complaint was received, our Sales Director has been in contact with Ms*** and the work has been scheduled for
completion We have given a $credit as a gesture of goodwill to Ms*** Again, we would like to extend our our sincere apologyPerma-Seal continues to be committed to providing all of our customers, with the highest standards of service

Complaint: ***
I am rejecting this response because:they aren't budging on their offer for a discount on an additional crack, even after all the customer service issues and problems I have had with their past workI will be sure to warn my friends and family away from this company if they can't do better for a repeat client who lives in an area with homes often in need of this type of serviceVery disappointed that they feel percent even comes close to doing justice here.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Your tech unplugged the sump pump, and for whatever reason whether to plug in a tool or his light bulbHe unplugged our sump pump!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

As with all new concrete, it is recommended that you lightly "mist" the new concrete once a day for three days Doing this will help the concrete cure properly and rd the excessive crackingThe curing process of concrete indoors can take as long as 30-days. During this time,
excess water is evaporating up through the
concreteThis “sweating” of the concrete will increase during rainfall or
whenever a lot of water is running in the systemThis condensation may even
amount to a pool of water, such as you see when windows sweat during very hot
or cold daysWe have been in contact with our client and have reached an agreeable solution

The Perma-Seal company and Mr*** reached a mutually agreeable solution to his situation Everyone is happy now

We have reviewed Ms *** complaint There was a misunderstanding when the service was scheduled and the technician who arrived was unable to service Unfortunately, the job was not rescheduled properly and the plumber did not have a helper with him which was needed
We did returned to Ms *** home on January and replaced the warranty ejector pump and rodded the sewer line at no charge We are sorry for the miscommunication, which resulted in a delay in the completion of service

A credit was issued to Mr. [redacted] on his new credit card account on March 9, 2018.  We have spoken to Mr. [redacted] since and understand that he has received the credit. We are sorry for the delay and the misunderstanding regarding how the credit would be processed.

We have been fortunate to discover the source of our client's seepage issues, which we've discussed with our valued client.  While technically not treated by Perma-Seal in our original proposal, the area in question will be addressed pro bono by Perma-Seal on a upcoming service appointment....

 At the same time, for a charge, Perma-Seal will also address, at our clients request, unrelated crawl space seepage issues, which were never addressed during the original installation.  Altogether, we are confident we can provide our client with the solutions they are asking for and we look forward to their continued satisfaction with us for as long as they own the home.

We have reviewed the customer’s concerns and have issued a credit of $349.02 for the deposit on the work that was scheduled at [redacted] Portshire Ct, Palatine Il.   We are sorry that the client did not receive a timely response regarding the concerns about the proposal and the refund of the...

deposit.  This is not  typical of Perma-Seal Basement Systems’ level of customer service.  We are sorry for any inconvenience that this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 10975039
I am rejecting this response because the alternative is to accept and close the case.  I don't want this case to appear as closed.  There should be a third option that the complaint is being considered by client and business owner. Karen sent me an agreement letter on January 14, 2016 and I responded with the requested pictures of the uncovered equipment.  I have not heard back from her since.
Sincerely,
Dorothy [redacted]

We have reviewed the complaint as well as our records and have found the following.   Our consultant inspected the property at [redacted] John Street at Ms. [redacted] request on December 23. 2017.  He provided Ms. [redacted] with a proposal and she decided to move ahead with the work. She signed...

the contract and paid a deposit.   Ms [redacted] contacted our office on March 2, and advise she no longer wanted to move forward with the proposed work.  She requested a refund on her deposit and our Sales Manager informed her that is was pasted the 3-day recission period stated on the contract for cancellation.  However, as a gesture of goodwill we have cancelled the contract and processed a refund for $1100 deposit to be credited to Ms [redacted] credit card.