[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As I explained the day of the incident, it was impossible to stop The time of day this occurred was morning rush hour and I was being flagged to more on during the congestion of the situation This was occurred in front of a part on a narrow street The milling equipment was being run and I was flagged onI heard a hit to my car but in now way was I able to stopI would have caused an accident if I had attempted to stopIt was a hot day made hotter by the street paving being doneThere was no one to speak with at the time my car was hit as they were running the paving equipment Since this business is aware of what takes place during street paving, if they had bother to read my complaint, they would have understood the situation Their insurance adjuster also did not come out to view the damage If the insurance adjuster had viewed the damage, they would have seen that my explanation of the situation corresponds to the damage done to my car I am sorry that this business receives fraudulent claims but that in no way should effect how my claim is handled Again, I called immediately, took pictures that were sent in immediately and was put off by the business consistently It was not until January 2015, that they notified me that this was reject when I originally contacted them in July If an agent had looked into this the day it happened, again the damage would have corresponded and the scene congestion of where this took place would have been realized.The damage was done and they should pay for itI am sure the insurance company could easily look into my background and determine that fraudulent claims are not in my history Sincerely, [redacted] ***
7/9/Dear [redacted] , Please accept this response to the complaint submitted by [redacted] ***We are a Street & Road Contractor and have been in business since 1960.We take pre-cautions when working on a road during all phases of our projectThe roads are municipal roads in townships we have been awarded the Street and Road ProjectOur safety record is very good and we recognize the importance of working with township residents when a problem occursIf the incident happens while we are on-site, we are able to speak with owner of the damaged property immediately to address the issueIf the person does not stop or the incident happens after hours, we endeavor to investigate the claimHowever, at this point, we are advised by our Insurance Broker and Attorney to submit a claim to our Liability Insurance Coto protect our CoI am sure you understand this practice, as we have experienced claims filed against us for damages that were not a result of our work or operations.The Insurance Contract includes an “Assignment Clause” that requires us to assign the claim to the Insurance AdjusterWe cannot negotiate with the claimant, and we are bound by the decision of the Insurance AdjusterAfter their investigation, it was determined that there was not sufficient proof to hold our Coresponsible for damagesWe were not negligent in our actions and the Insurance Codenied the claimWe rely on them for the investigation, and we are bound by their decisionWe have found insurance Co.'s have been very fair with handling the claims.We met our obligations, and [redacted] would have to submit a claim against the Insurance CoWe have enjoyed a good reputation, and we hope you understand our approach to claims presented against us.Sincerely,John SChief Operating Officer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As I explained the day of the incident, it was impossible to stop The time of day this occurred was morning rush hour and I was being flagged to more on during the congestion of the situation This was occurred in front of a part on a narrow street The milling equipment was being run and I was flagged onI heard a hit to my car but in now way was I able to stopI would have caused an accident if I had attempted to stopIt was a hot day made hotter by the street paving being doneThere was no one to speak with at the time my car was hit as they were running the paving equipment Since this business is aware of what takes place during street paving, if they had bother to read my complaint, they would have understood the situation Their insurance adjuster also did not come out to view the damage If the insurance adjuster had viewed the damage, they would have seen that my explanation of the situation corresponds to the damage done to my car I am sorry that this business receives fraudulent claims but that in no way should effect how my claim is handled Again, I called immediately, took pictures that were sent in immediately and was put off by the business consistently It was not until January 2015, that they notified me that this was reject when I originally contacted them in July If an agent had looked into this the day it happened, again the damage would have corresponded and the scene congestion of where this took place would have been realized.The damage was done and they should pay for itI am sure the insurance company could easily look into my background and determine that fraudulent claims are not in my history Sincerely, [redacted] ***
7/9/Dear [redacted] , Please accept this response to the complaint submitted by [redacted] ***We are a Street & Road Contractor and have been in business since 1960.We take pre-cautions when working on a road during all phases of our projectThe roads are municipal roads in townships we have been awarded the Street and Road ProjectOur safety record is very good and we recognize the importance of working with township residents when a problem occursIf the incident happens while we are on-site, we are able to speak with owner of the damaged property immediately to address the issueIf the person does not stop or the incident happens after hours, we endeavor to investigate the claimHowever, at this point, we are advised by our Insurance Broker and Attorney to submit a claim to our Liability Insurance Coto protect our CoI am sure you understand this practice, as we have experienced claims filed against us for damages that were not a result of our work or operations.The Insurance Contract includes an “Assignment Clause” that requires us to assign the claim to the Insurance AdjusterWe cannot negotiate with the claimant, and we are bound by the decision of the Insurance AdjusterAfter their investigation, it was determined that there was not sufficient proof to hold our Coresponsible for damagesWe were not negligent in our actions and the Insurance Codenied the claimWe rely on them for the investigation, and we are bound by their decisionWe have found insurance Co.'s have been very fair with handling the claims.We met our obligations, and [redacted] would have to submit a claim against the Insurance CoWe have enjoyed a good reputation, and we hope you understand our approach to claims presented against us.Sincerely,John SChief Operating Officer