Joseph Giannone Heating & Air Conditioning Inc.

This is my second time dealing with this company and they are consistent and reliable. Great workers and great customer service.

The staff are very friendly and professional, and the service was first rate. I am very happy with their service and their products.

I am a customer of Joseph Giannone Heating & Air-Conditioning, Inc. Recently, his employees, Steven E. and Brian L. installed a new heating system in my home in Philadelphia. The team worked tirelessly to make the installation as perfect as possible. It was evident that they take great pride in their work, and they are dedicated to providing the best for their customers.
Customer satisfaction seems to be the focus of this company. From the initial contact to the job completion everyone was focused on keeping us informed and satisfied with the final product. The work was outstanding and I highly recommend this company.

Service is always consistently excellent. Prices are fair.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter considered closed upon receipt of refund. 
Regards,
[redacted]

As per our conversation I have spoken to [redacted] and sent him an invoice with his tenant signing off...

saying that we completed both A/C and heat Tune-up, I also offered him his money back and we had come to a verbal agreement that upon his retraction of this complaint and a google review it would be fair to him to accept a refund for his troubles. We have performed a repair on his personal residence and an agreement on his tenant obtained property and there was confusion as to whether we had fulfilled the agreement on both properties, considering that we are located in Pennsylvania and his personal residence is located in New Jersey after the initial work was performed on his home the state of New Jersey had instituted a new licensing requirement and unfortunately we did not meet the qualifications and therefore we could no longer fulfill our agreement with [redacted] to perform the work on his personal residence due to this we had refunded him in the amount of $199.00 upon notifying him. Later there was a concern (this complaint) in regards to his tenant obtained property of not having the agreement fulfilled we had sent him this invoice attached stating that we had fulfilled the agreement of both heating and A/C tune-up.
From: [redacted] [mailto:[redacted]] Sent: Wednesday, August 20, 2014 2:00 PMTo: [redacted]Subject: Complaint [redacted]

I was reluctant to call Giannone again since his company serviced my air conditioner two years ago & I was not pleased by how I was treated on the phone by the receptionist. There was a coupon sent to us for a check up of our heater so I arranged an appointment. Leon did a great job & I signed up for a year contract. He said if I have any more problems with the attitude I had from the receptionist I should call & ask for him for any future problems.

Extremely positive experience. I found both the technician and the office staff extremely responsive, courteous and professional. Our technician instilled confidence with his clear understanding of his craft and ability to service our home, and I am grateful for all of their work.

The staff are very friendly and professional, and the service was first rate. I am very happy with their service and their products.

We have been using Joseph Giannone Heating and Air Conditioning for about 5 years and have always had a positive experience with the company. Their service people are extremely professional and super friendly. We feel we have gotten a fair price for the services we needed and will continue to use them for all future repairs and maintenance.

I have no issues with ANY of the service techs/sales advisers. Without exception, they have always been prompt, knowledgeable, professional and courteous. My ongoing, never resolved issue is how I am (mis)treated as a Gold Service Partner, that I have paid +$+$2,500 (just for the service agreement) for 2 units over past 4 years. I have NEVER been called for the annual maintenance of the units...I have to initiate to schedule or it does not happen. I have NEVER been notified in advance of the service agreement expiring, I learn when I call....4 times this has occurred. I have voiced my dissatisfaction to Peggy, in office, nothing has improved. The 100% satisfaction guarantee has NEVER been upheld, and only once have I received the 15% discount, as part of the agreement, again, once I INITIATED IT BE PROVIDED. Giannone needs to uphold their written obligations of THEIR Service Agreement, which, for FOUR years has not occurred, not once. Again, I do not want my comments to reflect poorly on the repair/sales techs. It is the "back" (or front????) office that needs to step up on their customer service and obligations.

The technician, Paul L[redacted], called me in advance with the time he would arrive. He was punctual which is always appreciated. He completed his work without mess and sat with us to explain what he did and the status of the heater.

As always, Giannone is reliable and very qualified to do repairs and service. They are honest, on time and reasonable.

Service is always consistently excellent. Prices are fair.

I am a customer of Joseph Giannone Heating & Air-Conditioning, Inc. Recently, his employees, Steven E. and Brian L. installed a new heating system in my home in Philadelphia. The team worked tirelessly to make the installation as perfect as possible. It was evident that they take great pride in their work, and they are dedicated to providing the best for their customers.
Customer satisfaction seems to be the focus of this company. From the initial contact to the job completion everyone was focused on keeping us informed and satisfied with the final product. The work was outstanding and I highly recommend this company.

Extremely positive experience. I found both the technician and the office staff extremely responsive, courteous and professional. Our technician instilled confidence with his clear understanding of his craft and ability to service our home, and I am grateful for all of their work.

Very Professional

I was reluctant to call Giannone again since his company serviced my air conditioner two years ago & I was not pleased by how I was treated on the phone by the receptionist. There was a coupon sent to us for a check up of our heater so I arranged an appointment. Leon did a great job & I signed up for a year contract. He said if I have any more problems with the attitude I had from the receptionist I should call & ask for him for any future problems.

Respectful, informative, excellent diagnostician, George S from the Giannone Heating and Air Conditioning team was great.

Excellent service and quality!! Definitely recommend. Very well knowledged. Always go the extra mile for a customer