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Joseph HPastorek's Body Shop

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Joseph HPastorek's Body Shop Reviews (3)

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HiYes, we performed an a/c performance test on our customers vehicle Customer stated her ac wasnt blowing cold air, so we started with the perfance testWe charged the system with correct freon after it passed the leak test and vacuum testAc was added dye to further inspect for any leaksAfter freon and dye charge the ac system was working properly, ac was blowing cold airCustomer approved freon charge and paid the total amount of the serviceWe advised all our customers to return 3-days for an ac follow upTo inspect for any small leaks in ac systemThe next day she came back in stating the ac wasnt blowing cold airWe immediately brought the car in to inspectWe found that while pressing the a/c buttons on and off that the a/c compressor Would come on but that sometimes it would notNo freon leaks detected with uv light or electronic leak detectorWhen on the ac system works okWe advised our customer that there is an electrical problem that we would have to look into to find the problemCustomer declined any further work at that time [redacted] our technician was helping our customer during this timeWe dont feel we should reimburse any monies due to a electrical problem that isnt our faultWe feel sorry that her ac system is not working

My name is [redacted] , I have been the owner of Quality Tune Up on [redacted] **for the last plus yearsWhat I believe keeps us in business are the morals we practice since I been here, and the main principles we follow are respect and building trust with our customers With that I would like to say I appreciate MR [redacted] for choosing us to service his vehicle but also state that what he claims couldn’t be further from the truthMr [redacted] came in for an oil change on Oct16thWe performed an oil change and replaced the air filter on his [redacted] ptcruiserMr [redacted] wanted to get his brakes done, but after a suggested visual brake inspection at no additional cost we found the brakes to be in good conditionMr [redacted] was assisted that day by [redacted] our service writerAfter services were performed he payed and picked up his car from the parking lot, the lot closest to the road by the Quality tune up signAround 4-pm later that day we get a call from Mr [redacted] He states he spoke to [redacted] which is false, he spoke to an employee named [redacted] stating he lost a phone [redacted] then asks him what kind of phone did he lose and Mr [redacted] said it was a white iPhone and requested [redacted] to look in the lobby room where he was waiting earlier [redacted] said sorry no, at which he then stated somebody stole his phone from his vehicle inside the glove box [redacted] wrote down Mr [redacted] s information and told him he would talk to [redacted] the manager in the morning and discuss the situation and report back to the customerIf a phone did turn up he would call Mr [redacted] ...during the phone call [redacted] also asks the only other employee at that time named [redacted] if he has seen a phone and he said no That was the end of the conversationNOTE: Never did Mr [redacted] mention anything about money missing especially 1,dollars during this phone conversationso the next day [redacted] told me [redacted] about a phone he found outside the parking lot which was a white iPhoneHe told me when he was walking towards his night job at the bingo hall and that he found a phone in our parking lot and was going to drop it off at the front office at our shop the next morning [redacted] never brought the phone back because he made contact the night before with Mr [redacted] and arranged to meet with him to return the phone [redacted] stated Mr [redacted] met him at the bingo hall that night to return the phone, and was given a thank you and dollars for his good gestureSo at this I said thanks ***, short for [redacted] and we proceeded to get back to worklater in the morning Mr [redacted] comes in and is yelling at [redacted] saying we stole money from his car and that an employee stole a phoneAt this time [redacted] is trying to keep him calm while he is yelling and accusing employees of stealingDuring this time [redacted] asks mr [redacted] to join him in the back office to discuss the matterI ask [redacted] to come with me to the back office to meet [redacted] and Mr [redacted] I then ask [redacted] if he stole any money from Mr [redacted] s vehicle and he says NO! he didn’t take any moneyhe said he only found a phone in the parking lot the night before and returned it to him [redacted] also said at that time he was given dollars and that Mr [redacted] never mentioned anything about money missing during their initial arrangementMR [redacted] walks out to call the police [redacted] seemed to have a dispute with a coworker and leftpolice then arrived and took a reportwhen they left mr [redacted] asks me if I can pay him 1,dollars and I told him I’m sorry, no I can’t do that [redacted] said he never saw or took any money from the carMr [redacted] then rushes into the waiting room yelling he is going to sue us and begins to take pictures of the lobbyhe is insulting the employees, he is dragging other customers into the matter and accusing us of stealinghe is asked to please leave several times, he then starts to point his finger directly into an employees face over the counter saying a number of things such as thieves, liars, etcthere is video of the whole incident on tape where it shows Mr [redacted] picking up our metal timing belt display attempting to swing at one of the employeesMr [redacted] s lady friend, possible wife comes into the office and takes a pair of scissors from our pen holder and begins to hold them up as if ready to strike someone with themthe counter was also being banged against by Mr [redacted] where there is clear damage marks made by their actionsDuring this time [redacted] runs outside to call the policePolice show up and take a report and we simply asked the officer if we can have him please leave the premises for he is becoming increasingly threatening police leave after mr [redacted] left the premisesWe also have witnesses present willing to testify this is true

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