Joseph Mochty Masonry and Concrete Contractor

We just received the complaint in the above referenced caseWe never received a complaint from the Revdex.com so this is the first we have heard about thisWe apologize for the miscommunication between Mr*** and our storeUnfortunately, Mr*** was speaking with an employee
that didn’t communicate the problem with any management and didn’t understand our return policy differences from our online store, PartShark, and in-store purchasesWe have sent emails to Mr*** and have not heard back yet from himThe emails are dated 1/4/and an identical one sent 1/5/As per the emails, we are willing to accept the return as long as the item is in new, unused condition with original manufacturer’s part stickerMr*** agreed to our posted Return Policy as well as the Terms & ConditionsThe policy states that the item is subject to a 30% restocking fee that we are charged to send the item back to the manufacturerIf the customer would like to order the correct item, we are willing to waive the restocking feeHowever, if Mr*** would just like a refund, we are completely willing to provide that to him as soon as we receive the part back and confirm that it is in brand-new condition(as mentioned above)His refund would be for the part only and not shippingTherefore, his refund would be $minus the 30% restocking fee of $His net refund would be $ Please advise us how we shall proceed as we would like to rectify this situation as soon as possibleAgain, we apologize for the miscommunicationWe strive to satisfy all of our customers and unfortunately in this case we fell short Sincerely, Stacey P***, Office Manager Flat Out Motorsports/PartShark Stacey.P***@Flatoutmotorcycles.com