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Joseph Richards & Associates

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Reviews Joseph Richards & Associates

Joseph Richards & Associates Reviews (31)

Initial Business Response / [redacted] (1000, 5, 2016/04/26) */ [redacted] , I am responding to the above case number by email so that I can attach a copy of the agreement On February 20, our firm received an electronically signed agreement, a copy of which is attached, from Ms [redacted] via our website authorizing us to initiate the refund process from the State of TexasWe then requested a claim form be sent from the state directly to Ms [redacted] to fill out and returned to the stateThis is done for the privacy and protection of our clientsWhen we request a claim form from the state, there is a unique identifying number assigned to that claim form only, which is #XXXXXXXXWe would not have access to this number if we had not requested the claim form on Ms [redacted] 's behalfThere was a Confirmation letter sent electronically to Ms [redacted] on 3/16/advising her that her paperwork had been received by the stateOn 3/24/we were notified by the state that the claim had paid out and the invoice process beganWe received a call from Ms [redacted] on 3/28/after she received an invoice from our firm billing her for our fee which she had agreed to pay by signing the agreementMs [redacted] was upset and stated that she filed directly with the stateOur representative explained the process to herAfter Ms [redacted] received her Final Invoice from us she called and spoke with our representative, Maricruz, stating she wanted a copy of the agreement and Maricruz explained that the agreement she signed online was the agreement and it had been sent with each invoice mailed to herMs [redacted] began using profanity with our representative and our representative terminated the callWe do not have any of our employees stay on the line with a client when the client starts yelling and using profanity If you or Ms [redacted] has any further concerns or questions please contact our firm [redacted] Director of Operations

Dear Mr [redacted] , Our records indicate that you collected your funds based on the claim our firm filed on your behalf three years agoWe are fully licensed and regulated by the proper authorities, and have the background to conduct this type of service with many years of experienceWe are not a scam as you received the funds we informed you about but failed to submit the payment for services renderedIf you have documentation to confirm that you indeed filed the claim on your own prior to our Agreement, please submit to our office and we will be glad to review it and adjust your account accordingly

Initial Business Response / [redacted] (1000, 5, 2016/07/06) */ We have sent a notification to alert Mrs***'s husband of his unclaimed property claim and offered our service in the retrieval of the funds for a feeHe agreed to our terms and fees by signing our agreement on 2/17/Our firm then initiated the recovery process of his claim and there was never a request for cancellation to our firm by either her or her husbandThe claim was paid out to him and we mailed out our invoice to collect our fee as agreedAfter our final invoice to him, Mrs [redacted] got involved and stated that she had done all the work herselfWe then informed her to submit verification of the claim she filedWe were willing to review and disregard the agreement if she was able to submit verification that she initiated the claim PRIOR TO OUR AGREEMENTShe then submitted a copy of the check her husband received which clearly indicated the reference number assigned to the claim we had filedMrs [redacted] made multiple phone calls to our firm trying to get the fee waived and we explained the process to her numerous times and well as the terms of the agreement her husband had signedIn addition, our agreement clearly specifies that the owner is to work exclusively with our firm during the recovery of the claim therefore any attempt to file a separate claim will be a breach of our legal binding agreementUntil now we have not received any legitimate verification of the claim initiated by her as she states and therefore our fees are due

Initial Business Response / [redacted] (1000, 8, 2015/09/14) */ [redacted] , I apologize for the delay in answering this complaint but I have been out of the officeAs you can see from the attached signed agreement Ms [redacted] was aware of the fee our firm charges to assist in the recovery of funds for a clientWe received the signed agreement on 6/19/for Ms [redacted] and requested the claim form on her behalf by sending the original agreement to the State of Kentucky, as we are required to doOn 7/17/a voicemail was left for Ms [redacted] informing her of the state's requirements for proof of her identityMs [redacted] called our office on 8/28/demanding that we release the claim so that she could collect it on her own and not have to pay our feeIt was explained to Ms [redacted] that we were the firm that alerted her to these funds and that she did not have to sign the agreement for us to assist her; she could have done the research on her own at the beginningWe explained that we would not release the claim since we had performed the services for which she agreed to pay our firm and there is not a valid reason for us to do soMs [redacted] was also told that if she was uncomfortable sending the required proof to our firm she could send it directly to the State of KentuckyMs [redacted] then made some remarks concerning the integrity of our firmEvidently, after receiving all of the information that we provided her with, she has decided that she does not want to pay our firm the fee she agreed toWhen we receive the check from the State of Kentucky, we will immediately forward the remaining balance to Ms [redacted] If you or Ms [redacted] have any further questions or concerns, please contact our firm [redacted] Director of Operations

Initial Business Response / [redacted] (1000, 5, 2016/07/07) */ Our firm mailed out a notification to Ms. [redacted] offering our assistance in the recovery of a claim that is available for her to collect for a fee. Our service offer is like any other where the individual has the option to accept or simply... disregard the notification received. Her accusation of fraud is purposeless as the claim is legitimate and it's been available to collect since 2008. We are fully licensed and regulated by the proper authorities and she can verify it at any time. Ms. [redacted] has not taken the time to contact our firm for any further information or clarification of her concerns. She is stating that our fee is non-refundable and that is incorrect. Our service is guaranteed and if the individual's claim is denied, our fee is fully refundable as stated on our notification. We will remove her information from our system to avoid any further notifications however the claim will be there until collected by her or her heirs.

Initial Business Response / [redacted] (1000, 8, 2016/03/08) */ Mr [redacted] went to our website and e-signed an agreement with our firm to assist him in the recovery of the unclaimed funds sitting in the State of TexasAfter receiving the signed agreement on 2/16/we requested the claim form #XXXXXXXX on 2/17/in Mr***'s behalfOn 2/23/we received an email from Mr [redacted] asking us to drop the claim because he had already filed with the State of Texas for the unclaimed propertyMr [redacted] was advised that if the claim form we requested on his behalf was submitted to the state then he would be liable for our fee via emailWe received another email from Mr [redacted] that he would take legal action against us if we enforced the feeAgain it was explained that if he uses the form provide by our firm then the fee would be due and payableMr [redacted] was also informed that if he initiated the claim prior to our notification, then he could send the proof to our firm and we would cancel the contractSo far we have not received this proof from Mr***It seems that after Mr [redacted] received our information as to where the funds were being held, he now longer wants to use the services he agreed toIf Mr [redacted] will send the proof that was asked of him, then the contract will be canceledIf Mr [redacted] uses the claim form we requested on his behalf then our fee will be due and payableIf any further information is needed of questions answered please contact our firm

According to our records Mrs. [redacted] ’s claim is currently being processed. Her claim documentation was just received this month and the processing time takes approximately 90 days. She should be able to contact our office and inquire about her claim during business hours Monday-Friday from 8:00... am to 4:30 pm PST or via electronically. As she is located in the State of Indiana and our office is based in California, the time difference is 3 hours. She is required to wait adequate timing to complete the process of her claim. Upon approval, the check is mailed directly to her for the full amount and she will then receive an invoice for our fee.

Our firm successfully assisted Mr. [redacted] in the recovery of a claim and failed to remit payment to our office after 3 different notices were sent out including follow up emails. It is our company’s policy to refer any unpaid accounts to a collection agency for the retrieval of the fees due.... Mr. [redacted] did not contact our office at any time regarding payment arrangements otherwise we would have been able to work with him. He eventually paid the fees but unfortunately not in a timely manner and therefore his credit was affected. He is more than welcome to contact the collection agency for any inquiries regarding the information reported to the Credit Bureaus on this account.

Initial Business Response /* (1000, 8, 2015/11/09) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@usclaimsservices.com
Ms***, we have been trying to contact you regarding your request and the phone number obtained by our firm does not seemed to be
a working numberYour claim in question is still available to collectPlease contact our office during business hours 8-4:PST, we do close for lunch from 12-Thank you

Mr***, we regret to hear that you are not satisfied
with our responseUnfortunately our firm sends the invoices out via regular
mail and no proof of mailing, tracking or delivery confirmation is availableThe
address and email you provided on this inquiry matches the information we had on
file for youWe do have records of the emails sent to you reminding you of our
invoices as they are kept electronically, please see the attached sheetYou do
not have any ‘credit account’ with our firm; it is an invoice for services
rendered on a claimAt this point, all we can do is to contact the collection
agency on your behalf and inquire about the removal of any negative reporting
on your creditRegarding our complaints, they’re generally in regards to
billing for this same reasonIndividuals fail/refuse to pay our fee after successfully
collecting the claim and unfortunately we are not able to provide this service
free of charge

Initial Business Response /* (1000, 5, 2016/02/08) */
First of all, the funds from PayPal had already been escheated to the state or we would not have contacted Ms***PayPal did not contract with our firm to find Ms***Our frim does not work with individual companies; we only work
with government agencies to assist people in the recovery of funds that have been escheated to those agenciesI just checked on the website and there are funds in the amount of $sitting in the unclaimed property division at the state levelWe never billed Ms*** for our fee but if she had wanted our frim to assist her, the fee would have been $Since Ms*** did not reply to our letter nor agree to the fee for our assistance, we have not initiated her claimMs*** could certainly do this on her own, if she chose toOur letters and fee are for those that either chooses not to do the research on their own or file the paperworkWe have been in business since and have helped hundreds of thousands of individuals to reclaim the funds that are rightfully theirsOur firm is not a scam as Ms*** statesIf Ms*** wants to go onto the California website, she can enter either her name or I will give her the PID #XXXXXXXXX to use so that she can see there are funds available for her to reclaim from the stateI do this to prove to Ms*** that we are not a scam and there are funds available to any that we send the letter toIf you or Ms*** has any further questions or concerns, please contact our firm at X-XXX-XXX-XXXX

We are a firm of private investigators that specialize in
the recovery of unclaimed property and have performed this type of service
since We are fully licensed and regulated by the proper authorities and
she is welcomed to confirm it at any timeMs*** was sent a
notification
regarding money owed to her offering our service to assist her in
the recovery of her fundsThe claim is legitimate and was recently reported as
unclaimed by JPMORGAN CHASE BANKAccording to our records this claim does not
refer to a mortgage and she might be misunderstanding the noticeShe indicates
that she never did business with them reporting party and that is not uncommon,
as JPMorgan Chase might have acquired the original institution that owed her
the fundsMs*** has not taken the time to contact our firm for any
further information or clarification of her concernsUltimately, our service
offer is like any other where the individual has the option to accept or simply
disregard the notification receivedAs requested, we will remove her
information from our system to avoid any further notifications however the
claim will be available until collected by her or her heirsRegarding her
credit, there is nothing to correct as this is money owed to her not money she
owesShould you have any further questions, do not hesitate to contact us

Our records indicate that this client had (2) claims that we assisted him with in recovering unclaimed propertyThe first claim # *** was with the State of Connecticut and the second claim #*** was with the State of Texas
Both states process claims differentlyThe state of
Connecticut actually sends the refund to us directly and we then turn around and issue a check to the claimant less the agreed upon fee of 10%The refund was received in our office on 1/11/in the amount of $We then issued a check directly to the client in the amount of $(less our fee) on 1/15/
The second claim #*** was with the State of Texas and the refund would be mailed directly from the Comptrollers office to the clientOnce the client is issued their check from the State Comptrollers office, we issue an invoice for our 10% fee as per the agreement signed by the clientOur records indicate that the check was issued on 8/17/Our records also indicate that the client called to make the payment over the phone on 8/27/in the amount of $My records do not indicate the client has stated that they did not receive the check from the Texas Comptrollers office at that timeIf the client has not received the check from the State of Texas Comptrollers office, he needs to contact them at 800-321-
Please let me know if further information is needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11850856, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/12/18) */
On 2/11/2015, customer logged into our website and esigned an agreement agreeing to pay us a fee in consideration of services, including but not limited to: providing proper forms as needed, full claim disclosure, help in processing the claim
and claim status updatedWe requested the claim forms on 2/11/and sent them direct to the client with instructions to fill put and mail direct to the stateWhen we request claim forms there is a unique number assigned to the claim which allows us to follow that particular claim from start to finishThis claim was then received by the state 6/15/2015, and subsequently paid out on 12/1/At which point we invoiced for our fee
Evidently, the customer now feels she should not pay us after receiving the funds that we made her aware of and also initiated the claim on her behalfWe have done as we agreed and the customer should do the same
Initial Consumer Rebuttal /* (3000, 7, 2015/12/29) */
Case# *** Joseph Richards & Assoc
This is in response to Joseph Richards & Assoc response to my complaint of fraudulent billing services dated 12/31/They are saying logged on to their website (which I did, to see if such website existed and was a legitimate business) and e-signed an agreementI don't know that I signed any agreement for services, as I was only checking their siteAfter I checked their site, I called the Great Colorado Payback to see if, indeed had monies that were being held for meI told them about the letter I had received from Joseph Richards & Assoc., and was told by The Great Colorado Payback representative that it was a scam, that don't need to pay anyone to claim my own moneyThey then told me how to download my claim forms and file the claim myself, which I didI did not use the forms that Joseph Richards & Assocsent me, and I never heard anything from them again until December, when I received a bill for "services rendered"They did not help me in any way to retrieve my money from the State of Colorado; I had to file a lot of additional paperwork in order to prove my identity since I had changed my name & moved several times since the initial money was filed with the Great Colorado PaybackJoseph Richards & Assochad no involvement in helping me with any of that
I feel taken advantage of, and am not willing to pay them anything, as all they did was send me a letter initiallyI called their office to let them know that had reported them as fraud and the phone doesn't even answer with a company name; it automatically goes to an automated system of numerical choices, one of which is to "pay your bill" (you don't even know whom you are paying, since the voicemail doesn't even identify the company name!) I opted to "speak with an operator", who never came on the line after a 5-or-more minute hold
I have read the complaints that others have filed against them and apparently l am not alone In thisPlease investigate this as a scam, so others don't get taken advantage of
PS, additionally, I have filed a claim with the office of the Colorado Attorney General
Sincerely,
*** ***
Final Business Response /* (4000, 9, 2016/01/06) */
As we explained in the prior response to Ms***'s complaint, she did e-sign the agreement and that is the reason she received the forms from our companyThe State of Colorado representatives should not be giving legal advice to anyone contacting them as they probably was not told that Ms*** had signed a contract with our firmSome neglect to tell the state representatives this factThe claim forms that she received clearly had our firm's name on the forms as we initiated the claimWhen the state showed her claim being paid out our system began the invoicing processThe first complaint that we received was the first and only contact we have had with Ms*** since she received her fundsWe initiated the claim on Ms***'s behalf, she e-signed the agreement and we now should be paid our feeWe will gladly answer any complaint that Ms*** has filed with the Attorney General and provide them with the proof that Ms*** signed the agreementThe state can also look at the claim form filed and see that our firm's name is on the formOur firm has been preforming this service since and have assisted hundreds of thousands of clients in reclaiming what is rightfully theirs from various government agencies

Our firm
specializes in the recovery of unclaimed property and has provided this service
since MsMiranda was sent a notification informing her of unclaimed
funds she could retrieve, and we offered our assistance in the recovery process
for a feeAT&T who is the reporting party,
should be able to confirm the
transfer of the mentioned claim, unfortunately we are not able to speak on
their behalf nor are we aware of their efforts in trying to contact herThe information
of the claim is released to us after the transfer is madeWe strongly suggest
that she contact our company to clarify any misunderstandingWe are able to
provide verification of the availability of the claim and if given the opportunity,
prove the value of our serviceUltimately, whether she decides to use our
services or not, our goal is for her to collect what is rightfully hers

Initial Business Response /* (1000, 5, 2016/03/21) */
After receiving our initial letter, *** *** signed the agreement that was sent with the letter for our firm to assist her in the recovery of funds being held by a government agencyWhen we received the signed agreement on 2/2/2016,
we requested claim form #XXXXXXXX from the State of Texas be sent directly to Ms***This is done for the privacy and protection of our clientsAll correspondence comes from the state to the client and is returned in the same wayWhen we request a claim form from the state there is a unique identifying number assigned to that claim form onlyWe would not have access to a claim form that was not requested by our firmMs*** then filled out the forms and returned to the state along with the proof that is required to begin the process
Ms***'s claim paid out from the State of Texas on the claim form we requested on her behalfAs it states in the agreement "in consideration of the efforts of Payne Richards & Associates in providing services including but not limited to, providing proper forms, answering any questions and following up with claim status, Owner hereby agrees to pay a total of $or 10% to Payne Richards & Associates." Prior to our firm requesting the claim form and the state sending it to Ms***, she was probably unaware that she had funds sitting in the state's unclaimed property divisionIf Ms*** had performed her own research and contacted the state direct, she would not have signed our contract for our assistanceOur firm has performed all of the services that Ms*** agreed to pay for and our fee is now due and payableIf you have any further questions please contact our firm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11***8, and find that this resolution is satisfactory to me

Our firm mailed out a notification to Mr*** ***
offering our assistance in the recovery of a claim for a fee of approximately 10%
Our service offer is like any other where the individual has the option to
accept or simply disregard the notification receivedThe claim reported is
due
to a settlement approved by the Federal Reserve System under the name of ***
& *** ***It is our belief that he might have been associated with
this claim and that is the reason why the notification was mailed to himAs
requested, we will remove his information from our system to avoid any further
notifications however the claim will be there until collected by the rightful
owner or the heirs

Initial Business Response /* (1000, 5, 2016/04/26) */
[redacted],
I am responding to the above case number by email so that I can attach a copy of the agreement.
On February 20, 2016 our firm received an electronically signed agreement, a copy of which is attached, from Ms. [redacted] via our...

website authorizing us to initiate the refund process from the State of Texas. We then requested a claim form be sent from the state directly to Ms. [redacted] to fill out and returned to the state. This is done for the privacy and protection of our clients. When we request a claim form from the state, there is a unique identifying number assigned to that claim form only, which is #XXXXXXXX. We would not have access to this number if we had not requested the claim form on Ms. [redacted]'s behalf. There was a Confirmation letter sent electronically to Ms. [redacted] on 3/16/2016 advising her that her paperwork had been received by the state. On 3/24/2016 we were notified by the state that the claim had paid out and the invoice process began. We received a call from Ms. [redacted] on 3/28/2016 after she received an invoice from our firm billing her for our fee which she had agreed to pay by signing the agreement. Ms. [redacted] was upset and stated that she filed directly with the state. Our representative explained the process to her. After Ms. [redacted] received her Final Invoice from us she called and spoke with our representative, Maricruz, stating she wanted a copy of the agreement and Maricruz explained that the agreement she signed online was the agreement and it had been sent with each invoice mailed to her. Ms. [redacted] began using profanity with our representative and our representative terminated the call. We do not have any of our employees stay on the line with a client when the client starts yelling and using profanity.
If you or Ms. [redacted] has any further concerns or questions please contact our firm.
[redacted]
Director of Operations

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Address: 3801 Pegasus Dr Ste 101, Bakersfield, California, United States, 93308-6874

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