Joseph Rubin Hair Salon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I had an appointment with [redacted], she said come anytime. Then they called me back saying since my hair is so long I need two boxes of perm and they only had one in stock so I should buy some on my own and bring it. I purchased the exact products they told me to buy with my own money at a nearby beauty supply store. When I arrived [redacted] said she was too busy and wanted to refer me to one of the other hairdressers. The other hairdresser seemed hesitant and they began talking about me in [redacted]. Little did they know I understand [redacted]. I told her I could wait and wasn't in a rush. Finally I was convinced to let the other hairdresser [redacted] do the perm. Once it was done it was not very curly only slightly wavy while it was still wet. There were some knots and rather than unravel them carefully she literally ripped the perm rods out of my hair. Definitely not what I wanted or expected, my hair is dry and damaged. I showed [redacted] a photo of medium sized curls before we started. She used both boxes of the product. I was told that the perm would look better after I washed it and conditioned but I could not wash, style, brush or do anything with it for a full three days. I did exactly as instructed. Some parts of my hair were perfectly straight and some had a slight wave. As soon as my hair dried most of the wave disappeared. I was told to come back in to "see what they could do" after the three day period. When I returned they told me I needed to cut my hair much shorter and in layers in order to achieve medium sized curls and this was after the fact which of course is too little too late. I've had perms before and this never happened before. I was not informed of this beforehand and they had the nerve to tell me that my hair looked fine and I should be happy with it. The hairdresser told the owner I should get my money back since I was unhappy. The owner refused and just said sorry no refunds. I find this totally unacceptable. Not only does my hair not look good but it's damaged too.Desired Settlement: I want a full refund of $80

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,