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Joseph Stout Maintenance

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Joseph Stout Maintenance Reviews (2)

This client's project was ultimately completed to the clients satisfaction.    In the end the client was given a 10% discount for his inconvenience of us having to return (two return trips) to complete his project. The client's kitchen was fully functional while the homeowner was waiting...

for the final details to be completed.Our products and services are custom and require lead times to produce.  We do cabinet refacing and the majority of the project takes place in a 5 day window in the clients home.  As the client mentioned, there was a punch list for some items that were not to his or our standard.  While it took some time to return to complete the work, the client's kitchen was functional because the elements left to do were detail.  On our second attempt to complete the punch items, other issues were discovered.  At that time, I got involved to assure the client that we stand behind our work and it would be completed.  I put my general manager on the project to assure that his project got completed properly.  Again, we do custom work that takes time to produce.  We were very upfront with the client about this fact.  When his parts were ready, we returned to complete the work as agreed and the client was satisfied with the final result.  While not contractually bound to do so, we offered the client a 10% discount which was the final balance remaining on the project.  We are disappointed that the client feels the need to file a complaint against us since we ultimately delivered on his project.  Please contact me, [redacted] with any questions or concerns.  Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  Why wasn't warranty paperwork provided earlier as promised? Just another example of the inefficient business practices that we experienced. Any prior references that I may have made to contact the Revdex.com or to post a review was only in an effort to gain some cooperation from your staff prior to [redacted] or [redacted] involvement. Let's think about this, why would any customer resort to contacting the Revdex.com, it's because the traditional methods of response from the company are being ignored. Just like [redacted] or [redacted] not returning my calls for 3 days and me having to go to the office to get a response. And this was BEFORE the project had even started. I was contacting them regarding the imperfections and bubbling in the samples provided. Her response for not calling me back was 'we're so busy right now with other projects.' Really?  Like I said before, never have I complained to the Revdex.com, written a poor review, or anything along those lines. The actions, and really in-actions, of your crew, office staff and site 'management' were terrible on this project. While this may not be the 'norm' for your company, it was the norm for me that I had to deal with. Punch list details are one thing, but clear and negligent mistakes on behalf of your staff are another (i.e. drilling hardware holes 6 inches too far and delaying the project another 3-4 weeks because everything is 'custom') and I feel that I am justified in request additional compensation. If the company doesn't agree, then that's ok. We will move to the next step. I appreciate your time as we work towards a resolution.  Like I have said in the past I do appreciate that both [redacted] and [redacted] became involved in the project to finally 'complete' it to the best of the company's abilities, however, the company still failed me as a consumer. I don't wish to continue this back and fourth as I have exhausted enough time in this (according to the contract) 4-5 day project. Either the company is willing to offer some form of additional compensation, or they are not, and we will go from there.
Regards,

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