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Joseph's Landscaping & Gardening

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Joseph's Landscaping & Gardening Reviews (2)

*** *** vs Joseph'Landscaping & Gardening
First of all, we did not receive the letter you sent two weeks ago ,this is first time we received the complaint letter together with your letter in the same envelop on 19”- t * *
We had been a gardener since and we don't hardly See a customer who is not satisfy with our serviceWe feel very regretful that Mr***
was unhappy with our serviceFirst issue seems to be the trimming of rubber tree the reason why I didn't trim the two rubber tree for a while because it is not necessary in point of expert's viewBut I trimmed the two rubber trees on 09-03-on Mrs*** request- - - o,
Second issue is that when Mrs*** said the she canceled the gardening service by handing the check to me but I did not know that she
was canceled that she was canceling the gardening service that timeWhen my workers went to do the regular service two weeks after, Mrs*** wanted my workers to return the key to herSo they gave the key right there and thenNot knowing that my workers had returned the key, two weeks later, again, I went to do the regular service, and then I found out that my workers had returned the key two weeks agoI was so upset that I was not clearly informed to stop working for them month ago but continued the service for one more month freeThat was the reason I called her and yelled at her out of angerAs I said carlier, I have been doing the gardening service in this area since 1999, over years, I can proudly say that I don't hardly see anyone complains on my serviceI admit that I am short in English, so I try my best to understand my customer's request and try to respond as much as I canHowever, in this case, our miscommunication and misunderstanding was the problemI just wish Mrs*** understand the situation and take my sincere apology-
Sincerely
Joseph's Landscaping

*** *** vs Joseph'Landscaping & GardeningFirst of all, we did not receive the letter you sent two weeks ago ,this is first time we received the complaint letter together with your letter in the same envelop on 19”- t * *We had been a gardener since and we don't hardly See a customer
who is not satisfy with our serviceWe feel very regretful that Mr***was unhappy with our service.First issue seems to be the trimming of rubber tree the reason why I didn't trim the two rubber tree for a while because it is not necessary in point of expert's viewBut I trimmed the two rubber trees on 09-03-on Mrs*** request- - - o,Second issue is that when Mrs*** said the she canceled the gardening service by handing the check to me but I did not know that she was canceled that she was canceling the gardening service that timeWhen my workers went to do the regular service two weeks after, Mrs*** wanted my workers to return the key to herSo they gave the key right there and thenNot knowing that my workers had returned the key, two weeks later, again, I went to do the regular service, and then I found out that my workers had returned the key two weeks agoI was so upset that I was not clearly informed to stop working for them month ago but continued the service for one more month freeThat was the reason I called her and yelled at her out of anger.As I said carlier, I have been doing the gardening service in this area since 1999, over years, I can proudly say that I don't hardly see anyone complains on my serviceI admit that I am short in English, so I try my best to understand my customer's request and try to respond as much as I canHowever, in this case, our miscommunication and misunderstanding was the problemI just wish Mrs*** understand the situation and take my sincere apology-SincerelyJoseph's Landscaping

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Address: 27385 Osuna, Mission Viejo, California, United States, 92691

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