Josh's Used Tires & Wheels

Re: [redacted]
sans-serif;">Liberty Hill Used Tires & Wheels did receive a Complaint it was addrets to Josh's Used Tires & Wheels located at 14600 W St Hwy 29 Liberty Hill TX 78642. The company is not owned by Josh's Used Tires & Wheel's if we could correct that please.
[redacted] did come into Liberty Hill Used Tires and Wheels on August 16,1014 and had work performed on a vehicle that had two nails in her passenger back tire. At Liberty Hill Used Tires the tire tech greets the customers as they arrive then the tire tech will pull the vehicle into the bay. The tire tech will look at the tire and suggest the different ways to repair the tire. When the tire tech suggested the Patch Plug to repair the tire in most cases it because the tire has 89% tread left on the tire and the patch plug is warranty for life of the tire. Liberty Hill Used Tires & Wheels has a policy of no refunds it states it in several areas. The tire tech was only going by the company policy- I spoke to the tire Tech and went over the issue that his customer stated and he felt that he did explain her option on repairing the tire and she had no questions or concerns until the worked was completed. I looked over the desired amount that customer states that she would like I will not be able to grate It but Liberty Hill used tires and Wheels try's very hard to keep their customer satisfied. At this time I can offer her an in store credit for the amount of $50.00(Flfty Dollars) which could be used at any location. I hope that this offer can still and the customer is happy.