We closed a home back in January with a clearance report from Joshua's pest control - We are notified by the buyer they found wood fungus on the property We called back Joshua's pest control to discuss it with them and have them "reinspect" - where it was oops - there is fungus but it is over 15' so we don't inspect that area I asked them to show to me where that is on the clearance and it is nowhere on the report - they also told me they verbally told the seller, which my seller said they did not do [redacted] was completely unhelpful and was willing to "charge" me for a reinspection At this point it will be going to legal action If you are looking to sell a home or an agent representing one please use anyone other thank Joshua's pest control!
Hi Mr [redacted] , Thank you for taking the time to let me know about your frustration with our serviceI take a huge amount of pride in my employees clearly and transparently explaining the twelve month agreementI do several different things on my end to ensure that my new customers understand the twelve month agreement On the agreement there is a calendar that details the months we will be completing the first five services The only thing I put in bold on the agreement is "(12) twelve months" New customers are required to initial the following; "An initial treatment costing less than $is based on a minimum (12) twelve month agreement as indicated aboveIf service is cancelled prior to fulfilling the (12) month agreement by refusing to receive or pay for service as indicated in the above calendar and pricing, for any reason, the customer agrees to pay the difference between $and the and the discounted price of the initial treatment." Another signature at the bottom confirming that you accept the agreement A copy of your signed agreement given with you before the service begins Our office calls before our service begins to go over the agreement over the phone, and confirm that you understand both the agreement and the cancellation reimbursement charge if the account is closed earlyThe welcome call was completed for Mr [redacted] on 6/3/at approximately 12:P.M I hope you can see that I have good intentions, and I that I work hard to ensure that every customer clearly understands what our service entailsPlease review our main company Revdex.com page to see that we have no other complaints from our thousands of current customers regarding our agreement I want Mr [redacted] to feel we have reached a fair resolutionI have two separate proposals: In regards to your statement that "neither my wife nor I have noticed an appreciable difference in the numbers of pests that are in or near our house and it doesn't make sense to pay for something that is not needed." The second and final required initial on the agreement was that you understood that we return for free between your quarterly servicesIn your case you have only used one free warranty service on September the 14thTreating for snails, ants, and spiders (the pests you marked as your home's largest issues) is a processI propose that we use your unlimited free warranty services and get the pests under control If the first proposal does not interest you, I will defer to what you think is fairIf you think that we should close the account immediately, I will agree to any amount you think is fair in regards to the early cancellation reimbursement (in your case $150)If you feel the fairest option is to close the account with no charge I will agree to that as wellIf you close the account immediately my only request is that you let me know where we failed to clearly explain the terms of our service so we can avoid any future customers experiencing the same issue Again, thank you for letting me know of the mistakes we have made in the six months you have been our customer and I will continue to review our processes to see where we can improve our communication with our new and current customers Kind regards, [redacted] Joshua's Pest Control 858-547-
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Hi,I wanted to provide you with a written response regarding [redacted] ***'s complaint.I coupon'd ***'s account for the service completed on his home on 1/4/While our Field Experts vehicles are GPS tracked, I do not want to charge [redacted] for a service he does not believe he receivedI offered unlimited free re-services to get the pest activity under control, as we have done for many customers, but did not get a response from Mr***.We do still ask that he pays us the initial discount that we gave him as it was contingent on a year service agreementWe discounted his initial service $130.00.I have tried to contact [redacted] regarding his account several timesI urge him to call me if he has any questions regarding his balance or the treatments we did on his home.Thank You.Kind Regards, [redacted] *
Mr***,
The account for *** *** *** was under the name "*** ***."
The twelve month contract was also signed by *** ***The
last completed
service was on May 5th
We have the following voice mail and transcripts on the account:
Voicemail:
"Hi this
is Mrs*** and I know the tech is coming out todayI was hoping that you
can you can tell the tech to not put the service slip anywhere on the doorI
want him to up it all the way under the doormatI don't want my husband to
know that I am getting the service againSo if you could call me back and just
make sure to leave the slip all the way under the mat hiding under the mat
Thank you and call me at ***."
Transcripts:
"*** transferred call to me and *** said she
wanted to SCHED Q when husband wasn't homeShe said she wants the service but
her husband wants only organicI set expectations about our non-organic
products and she agreed to SCHED Q SAT 1/at w/ min call and arrive after
8am."
"*** called in and said that *** had been trying
to get ahold of herShe mentioned having the service some time when her
husband's not homeTransferred the call to ***."
The authorized account holder with Joshua's Pest Control is responsible for the
account, and in this case *** authorized us to spray your home
As a token of respect I wrote off the $balance on the account, and closed
the month contract with no early cancellation feeYou will receive no
further bills from Joshua’s Pest Control
Kind regards,
***
Joshua's Pest Control
***
Hi ***,We called and spoke with Srini Uppalapu on 11/27/to address the concerns he mentioned in the his Revdex.com reviewThere were misunderstandings about how our service works and the service agreement itselfWe waived his remaining $balance and ended our relationship on good terms.Also, it
needs mentioned that these things in the Revdex.com complaint simply were not true:We did not call Srini for collections more than once per day (He claims we called at least times per day)Our initial flush out typically stirs up pest activityWe always make customers aware of the flush out process(He claimed we guaranteed a decrease in pest after service)We do have a year service agreement signed by the customerOn 11/I spoke with a representative from the Revdex.com to see if any action was needed on my part, and was told the Revdex.com would contact Srini to confirm the resolution.Let me know if anything else is needed.Kind Regards, *** B.Office Care Manager
Mr***,
The account for *** *** *** was under the name "*** ***."
The twelve month contract was also signed by *** ***The last completed
service was on May 5th
We have the following voice mail and transcripts on the account:
Voicemail:
"
"line-height:115%,"sans-serif"background:white">Hi this
is Mrs*** and I know the tech is coming out todayI was hoping that you
can you can tell the tech to not put the service slip anywhere on the doorI
want him to up it all the way under the doormatI don't want my husband to
know that I am getting the service againSo if you could call me back and just
make sure to leave the slip all the way under the mat hiding under the mat
Thank you and call me at ***."Transcripts:
"*** transferred call to me and *** said she
wanted to SCHED Q when husband wasn't homeShe said she wants the service but
her husband wants only organicI set expectations about our non-organic
products and she agreed to SCHED Q SAT 1/at w/ min call and arrive after
8am."
"*** called in and said that *** had been trying
to get ahold of herShe mentioned having the service some time when her
husband's not homeTransferred the call to ***."
The authorized account holder with Joshua's Pest Control is responsible for the
account, and in this case *** authorized us to spray your home
As a token of respect I wrote off the $balance on the account, and closed
the month contract with no early cancellation feeYou will receive no
further bills from Joshua’s Pest Control
Kind regards,
***
Joshua's Pest Control
***
Hi Mr
***,
Thank you for taking the time to let me know about your frustration with
our
serviceI take a huge amount of pride in my employees clearly and
transparently explaining the twelve month agreementI do several different
things on my end to ensure that my new customers understand the twelve month agreement
On the agreement there is a calendar that details the months we will be completing
the first five services
The only thing I put in bold on the agreement is "(12) twelve
months"
New customers are required to initial the following; "An initial
treatment costing less than $is based on a minimum (12) twelve month
agreement as indicated aboveIf service is cancelled prior to fulfilling the
(12) month agreement by refusing to receive or pay for service as indicated in
the above calendar and pricing, for any reason, the customer agrees to pay the
difference between $and the and the discounted price of the initial
treatment."
Another signature at the bottom confirming that you accept the agreement
A copy of your signed agreement given with you before the service begins
Our office calls before our service begins to go over the agreement over the
phone, and confirm that you understand both the agreement and the cancellation
reimbursement charge if the account is closed earlyThe welcome call was
completed for Mr*** on 6/3/at approximately 12:P.M
I hope you can see that I have good intentions, and I that I work hard to
ensure that every customer clearly understands what our service entailsPlease
review our main company Revdex.com page to see that we have no other complaints from
our thousands of current customers regarding our agreement
I want Mr*** to feel we have reached a fair resolutionI have two separate
proposals:
In regards to your statement that "neither my wife nor I have noticed an
appreciable difference in the numbers of pests that are in or near our house
and it doesn't make sense to pay for something that is not needed." The
second and final required initial on the agreement was that you understood that
we return for free between your quarterly servicesIn your case you have only
used one free warranty service on September the 14thTreating for
snails, ants, and spiders (the pests you marked as your home's largest issues)
is a processI propose that we use your unlimited free warranty services and get the
pests under control
If the first proposal does not interest you, I will defer to what you think
is fairIf you think that we should close the account immediately, I will
agree to any amount you think is fair in regards to the early cancellation
reimbursement (in your case $150)If you feel the fairest option is to close
the account with no charge I will agree to that as wellIf you close the
account immediately my only request is that you let me know where we failed to
clearly explain the terms of our service so we can avoid any future customers
experiencing the same issue
Again, thank you for letting me know of the mistakes we have made in the six
months you have been our customer and I will continue to review our processes
to see where we can improve our communication with our new and current
customers
Kind regards,
*** ***
Joshua's Pest Control
858-547-
Hi Mr
***,
Thank you for taking the time to let me know about your frustration with our
serviceI take a huge amount of pride in my employees clearly and
transparently explaining the twelve month agreementI do several different
things on my end to ensure that my new
customers understand the twelve month agreement
On the agreement there is a calendar that details the months we will be completing
the first five services
The only thing I put in bold on the agreement is "(12) twelve
months"
New customers are required to initial the following; "An initial
treatment costing less than $is based on a minimum (12) twelve month
agreement as indicated aboveIf service is cancelled prior to fulfilling the
(12) month agreement by refusing to receive or pay for service as indicated in
the above calendar and pricing, for any reason, the customer agrees to pay the
difference between $and the and the discounted price of the initial
treatment."
Another signature at the bottom confirming that you accept the agreement
A copy of your signed agreement given with you before the service begins
Our office calls before our service begins to go over the agreement over the
phone, and confirm that you understand both the agreement and the cancellation
reimbursement charge if the account is closed earlyThe welcome call was
completed for Mr*** on 6/3/at approximately 12:P.M
I hope you can see that I have good intentions, and I that I work hard to
ensure that every customer clearly understands what our service entailsPlease
review our main company Revdex.com page to see that we have no other complaints from
our thousands of current customers regarding our agreement
I want Mr*** to feel we have reached a fair resolutionI have two separate
proposals:
In regards to your statement that "neither my wife nor I have noticed an
appreciable difference in the numbers of pests that are in or near our house
and it doesn't make sense to pay for something that is not needed." The
second and final required initial on the agreement was that you understood that
we return for free between your quarterly servicesIn your case you have only
used one free warranty service on September the 14thTreating for
snails, ants, and spiders (the pests you marked as your home's largest issues)
is a processI propose that we use your unlimited free warranty services and get the
pests under control
If the first proposal does not interest you, I will defer to what you think
is fairIf you think that we should close the account immediately, I will
agree to any amount you think is fair in regards to the early cancellation
reimbursement (in your case $150)If you feel the fairest option is to close
the account with no charge I will agree to that as wellIf you close the
account immediately my only request is that you let me know where we failed to
clearly explain the terms of our service so we can avoid any future customers
experiencing the same issue
Again, thank you for letting me know of the mistakes we have made in the six
months you have been our customer and I will continue to review our processes
to see where we can improve our communication with our new and current
customers
Kind regards,
*** ***
Joshua's Pest Control
858-547-
Hi,I wanted to provide you with a written response regarding *** ***'s complaint.I coupon'd ***'s account for the service completed on his home on 1/4/While our Field Experts vehicles are GPS tracked, I do not want to charge *** for a service he does not believe he receivedI offered
unlimited free re-services to get the pest activity under control, as we have done for many customers, but did not get a response from Mr***.We do still ask that he pays us the initial discount that we gave him as it was contingent on a year service agreementWe discounted his initial service $130.00.I have tried to contact *** regarding his account several timesI urge him to call me if he has any questions regarding his balance or the treatments we did on his home.Thank You.Kind Regards,*** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi,I wanted to provide a written response regarding *** ***'s complaints.She claims we have charged her for a service that we did not completeWe have not serviced her home since 1/25/and she paid for that service on 1/26/The amount of $she owes us is an Early Cancellation
Reimbursement, we discounted her initial service $contingent on a year service agreement.If *** had made us aware she was having persistent problems with pest, I would have set her up with unlimited free re-services to get her home taken care of as I do with all of our customersMany pest require customized treatment and may need treated more often dependent on factors such as the pest's life cycle.She claims we only spent minutes on her homeOur GPS system confirms that our Field Expert spent at-least minutes servicing her home.She mentioned the interior of her home never being treated, we treated the interior of her home on 5/23/Anytime she wanted the interior of her home treated again all she had to do was call and ask, we would have come treated the interior of her home for free at anytime, even if her regular maintenance service was not due.When ***'s service was due in December she requested to postpone her treatment, which we do not recommend since most of our products have a month residualConsidering that *** wanted us to postpone regular treatments and hadn't requested a reservice since 9/8/I had no way to realize she was dealing with pests.She also said our Customer Care Representative Ricky made it difficult to cancelHe is one of our most seasoned staff and I have never received a complaint about him but I will certainly follow up with him to ensure our customers are being treated kindly.I believe Ricky offered to send *** a copy of her signed service agreement because it details our free warranty services, early cancellation reimbursement, and subscription details and she did not seem to understand these things.Regardless, I am going to waive ***'s $Early Cancellation Reimbursement bringing her balance to $0, clearly there were misunderstanding about the service agreement and I will not charge her for something she doesn't understandHer account was cancelled on 4/12/and will remain cancelled. If *** has any questions or concerns I urge her to contact me.Kind Regards, Emily B.Office Care Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12114530, and find that this resolution is satisfactory to me
Regards,
*** ***
We closed a home back in January with a clearance report from Joshua's pest control - We are notified by the buyer they found wood fungus on the property We called back Joshua's pest control to discuss it with them and have them "reinspect" - where it was oops - there is fungus but it is over 15' so we don't inspect that area I asked them to show to me where that is on the clearance and it is nowhere on the report - they also told me they verbally told the seller, which my seller said they did not do
*** was completely unhelpful and was willing to "charge" me for a reinspection At this point it will be going to legal action If you are looking to sell a home or an agent representing one please use anyone other thank Joshua's pest control!
We closed a home back in January with a clearance report from Joshua's pest control - We are notified by the buyer they found wood fungus on the property We called back Joshua's pest control to discuss it with them and have them "reinspect" - where it was oops - there is fungus but it is over 15' so we don't inspect that area I asked them to show to me where that is on the clearance and it is nowhere on the report - they also told me they verbally told the seller, which my seller said they did not do [redacted] was completely unhelpful and was willing to "charge" me for a reinspection At this point it will be going to legal action If you are looking to sell a home or an agent representing one please use anyone other thank Joshua's pest control!
Hi Mr [redacted] , Thank you for taking the time to let me know about your frustration with our serviceI take a huge amount of pride in my employees clearly and transparently explaining the twelve month agreementI do several different things on my end to ensure that my new customers understand the twelve month agreement On the agreement there is a calendar that details the months we will be completing the first five services The only thing I put in bold on the agreement is "(12) twelve months" New customers are required to initial the following; "An initial treatment costing less than $is based on a minimum (12) twelve month agreement as indicated aboveIf service is cancelled prior to fulfilling the (12) month agreement by refusing to receive or pay for service as indicated in the above calendar and pricing, for any reason, the customer agrees to pay the difference between $and the and the discounted price of the initial treatment." Another signature at the bottom confirming that you accept the agreement A copy of your signed agreement given with you before the service begins Our office calls before our service begins to go over the agreement over the phone, and confirm that you understand both the agreement and the cancellation reimbursement charge if the account is closed earlyThe welcome call was completed for Mr [redacted] on 6/3/at approximately 12:P.M I hope you can see that I have good intentions, and I that I work hard to ensure that every customer clearly understands what our service entailsPlease review our main company Revdex.com page to see that we have no other complaints from our thousands of current customers regarding our agreement I want Mr [redacted] to feel we have reached a fair resolutionI have two separate proposals: In regards to your statement that "neither my wife nor I have noticed an appreciable difference in the numbers of pests that are in or near our house and it doesn't make sense to pay for something that is not needed." The second and final required initial on the agreement was that you understood that we return for free between your quarterly servicesIn your case you have only used one free warranty service on September the 14thTreating for snails, ants, and spiders (the pests you marked as your home's largest issues) is a processI propose that we use your unlimited free warranty services and get the pests under control If the first proposal does not interest you, I will defer to what you think is fairIf you think that we should close the account immediately, I will agree to any amount you think is fair in regards to the early cancellation reimbursement (in your case $150)If you feel the fairest option is to close the account with no charge I will agree to that as wellIf you close the account immediately my only request is that you let me know where we failed to clearly explain the terms of our service so we can avoid any future customers experiencing the same issue Again, thank you for letting me know of the mistakes we have made in the six months you have been our customer and I will continue to review our processes to see where we can improve our communication with our new and current customers Kind regards, [redacted] Joshua's Pest Control 858-547-
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Hi,I wanted to provide you with a written response regarding [redacted] ***'s complaint.I coupon'd ***'s account for the service completed on his home on 1/4/While our Field Experts vehicles are GPS tracked, I do not want to charge [redacted] for a service he does not believe he receivedI offered unlimited free re-services to get the pest activity under control, as we have done for many customers, but did not get a response from Mr***.We do still ask that he pays us the initial discount that we gave him as it was contingent on a year service agreementWe discounted his initial service $130.00.I have tried to contact [redacted] regarding his account several timesI urge him to call me if he has any questions regarding his balance or the treatments we did on his home.Thank You.Kind Regards, [redacted] *
Mr***,
The account for *** *** *** was under the name "*** ***."
The twelve month contract was also signed by *** ***The
last completed
service was on May 5th
We have the following voice mail and transcripts on the account:
Voicemail:
"Hi this
is Mrs*** and I know the tech is coming out todayI was hoping that you
can you can tell the tech to not put the service slip anywhere on the doorI
want him to up it all the way under the doormatI don't want my husband to
know that I am getting the service againSo if you could call me back and just
make sure to leave the slip all the way under the mat hiding under the mat
Thank you and call me at ***."
Transcripts:
"*** transferred call to me and *** said she
wanted to SCHED Q when husband wasn't homeShe said she wants the service but
her husband wants only organicI set expectations about our non-organic
products and she agreed to SCHED Q SAT 1/at w/ min call and arrive after
8am."
"*** called in and said that *** had been trying
to get ahold of herShe mentioned having the service some time when her
husband's not homeTransferred the call to ***."
The authorized account holder with Joshua's Pest Control is responsible for the
account, and in this case *** authorized us to spray your home
As a token of respect I wrote off the $balance on the account, and closed
the month contract with no early cancellation feeYou will receive no
further bills from Joshua’s Pest Control
Kind regards,
***
Joshua's Pest Control
***
Hi ***,We called and spoke with Srini Uppalapu on 11/27/to address the concerns he mentioned in the his Revdex.com reviewThere were misunderstandings about how our service works and the service agreement itselfWe waived his remaining $balance and ended our relationship on good terms.Also, it
needs mentioned that these things in the Revdex.com complaint simply were not true:We did not call Srini for collections more than once per day (He claims we called at least times per day)Our initial flush out typically stirs up pest activityWe always make customers aware of the flush out process(He claimed we guaranteed a decrease in pest after service)We do have a year service agreement signed by the customerOn 11/I spoke with a representative from the Revdex.com to see if any action was needed on my part, and was told the Revdex.com would contact Srini to confirm the resolution.Let me know if anything else is needed.Kind Regards, *** B.Office Care Manager
Mr***,
The account for *** *** *** was under the name "*** ***."
The twelve month contract was also signed by *** ***The last completed
service was on May 5th
We have the following voice mail and transcripts on the account:
Voicemail:
"
"line-height:115%,"sans-serif"background:white">Hi this
is Mrs*** and I know the tech is coming out todayI was hoping that you
can you can tell the tech to not put the service slip anywhere on the doorI
want him to up it all the way under the doormatI don't want my husband to
know that I am getting the service againSo if you could call me back and just
make sure to leave the slip all the way under the mat hiding under the mat
Thank you and call me at ***."Transcripts:
"*** transferred call to me and *** said she
wanted to SCHED Q when husband wasn't homeShe said she wants the service but
her husband wants only organicI set expectations about our non-organic
products and she agreed to SCHED Q SAT 1/at w/ min call and arrive after
8am."
"*** called in and said that *** had been trying
to get ahold of herShe mentioned having the service some time when her
husband's not homeTransferred the call to ***."
The authorized account holder with Joshua's Pest Control is responsible for the
account, and in this case *** authorized us to spray your home
As a token of respect I wrote off the $balance on the account, and closed
the month contract with no early cancellation feeYou will receive no
further bills from Joshua’s Pest Control
Kind regards,
***
Joshua's Pest Control
***
Hi Mr
***,
Thank you for taking the time to let me know about your frustration with
our
serviceI take a huge amount of pride in my employees clearly and
transparently explaining the twelve month agreementI do several different
things on my end to ensure that my new customers understand the twelve month agreement
On the agreement there is a calendar that details the months we will be completing
the first five services
The only thing I put in bold on the agreement is "(12) twelve
months"
New customers are required to initial the following; "An initial
treatment costing less than $is based on a minimum (12) twelve month
agreement as indicated aboveIf service is cancelled prior to fulfilling the
(12) month agreement by refusing to receive or pay for service as indicated in
the above calendar and pricing, for any reason, the customer agrees to pay the
difference between $and the and the discounted price of the initial
treatment."
Another signature at the bottom confirming that you accept the agreement
A copy of your signed agreement given with you before the service begins
Our office calls before our service begins to go over the agreement over the
phone, and confirm that you understand both the agreement and the cancellation
reimbursement charge if the account is closed earlyThe welcome call was
completed for Mr*** on 6/3/at approximately 12:P.M
I hope you can see that I have good intentions, and I that I work hard to
ensure that every customer clearly understands what our service entailsPlease
review our main company Revdex.com page to see that we have no other complaints from
our thousands of current customers regarding our agreement
I want Mr*** to feel we have reached a fair resolutionI have two separate
proposals:
In regards to your statement that "neither my wife nor I have noticed an
appreciable difference in the numbers of pests that are in or near our house
and it doesn't make sense to pay for something that is not needed." The
second and final required initial on the agreement was that you understood that
we return for free between your quarterly servicesIn your case you have only
used one free warranty service on September the 14thTreating for
snails, ants, and spiders (the pests you marked as your home's largest issues)
is a processI propose that we use your unlimited free warranty services and get the
pests under control
If the first proposal does not interest you, I will defer to what you think
is fairIf you think that we should close the account immediately, I will
agree to any amount you think is fair in regards to the early cancellation
reimbursement (in your case $150)If you feel the fairest option is to close
the account with no charge I will agree to that as wellIf you close the
account immediately my only request is that you let me know where we failed to
clearly explain the terms of our service so we can avoid any future customers
experiencing the same issue
Again, thank you for letting me know of the mistakes we have made in the six
months you have been our customer and I will continue to review our processes
to see where we can improve our communication with our new and current
customers
Kind regards,
*** ***
Joshua's Pest Control
858-547-
Hi Mr
***,
Thank you for taking the time to let me know about your frustration with our
serviceI take a huge amount of pride in my employees clearly and
transparently explaining the twelve month agreementI do several different
things on my end to ensure that my new
customers understand the twelve month agreement
On the agreement there is a calendar that details the months we will be completing
the first five services
The only thing I put in bold on the agreement is "(12) twelve
months"
New customers are required to initial the following; "An initial
treatment costing less than $is based on a minimum (12) twelve month
agreement as indicated aboveIf service is cancelled prior to fulfilling the
(12) month agreement by refusing to receive or pay for service as indicated in
the above calendar and pricing, for any reason, the customer agrees to pay the
difference between $and the and the discounted price of the initial
treatment."
Another signature at the bottom confirming that you accept the agreement
A copy of your signed agreement given with you before the service begins
Our office calls before our service begins to go over the agreement over the
phone, and confirm that you understand both the agreement and the cancellation
reimbursement charge if the account is closed earlyThe welcome call was
completed for Mr*** on 6/3/at approximately 12:P.M
I hope you can see that I have good intentions, and I that I work hard to
ensure that every customer clearly understands what our service entailsPlease
review our main company Revdex.com page to see that we have no other complaints from
our thousands of current customers regarding our agreement
I want Mr*** to feel we have reached a fair resolutionI have two separate
proposals:
In regards to your statement that "neither my wife nor I have noticed an
appreciable difference in the numbers of pests that are in or near our house
and it doesn't make sense to pay for something that is not needed." The
second and final required initial on the agreement was that you understood that
we return for free between your quarterly servicesIn your case you have only
used one free warranty service on September the 14thTreating for
snails, ants, and spiders (the pests you marked as your home's largest issues)
is a processI propose that we use your unlimited free warranty services and get the
pests under control
If the first proposal does not interest you, I will defer to what you think
is fairIf you think that we should close the account immediately, I will
agree to any amount you think is fair in regards to the early cancellation
reimbursement (in your case $150)If you feel the fairest option is to close
the account with no charge I will agree to that as wellIf you close the
account immediately my only request is that you let me know where we failed to
clearly explain the terms of our service so we can avoid any future customers
experiencing the same issue
Again, thank you for letting me know of the mistakes we have made in the six
months you have been our customer and I will continue to review our processes
to see where we can improve our communication with our new and current
customers
Kind regards,
*** ***
Joshua's Pest Control
858-547-
Hi,I wanted to provide you with a written response regarding *** ***'s complaint.I coupon'd ***'s account for the service completed on his home on 1/4/While our Field Experts vehicles are GPS tracked, I do not want to charge *** for a service he does not believe he receivedI offered
unlimited free re-services to get the pest activity under control, as we have done for many customers, but did not get a response from Mr***.We do still ask that he pays us the initial discount that we gave him as it was contingent on a year service agreementWe discounted his initial service $130.00.I have tried to contact *** regarding his account several timesI urge him to call me if he has any questions regarding his balance or the treatments we did on his home.Thank You.Kind Regards,*** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi,I wanted to provide a written response regarding *** ***'s complaints.She claims we have charged her for a service that we did not completeWe have not serviced her home since 1/25/and she paid for that service on 1/26/The amount of $she owes us is an Early Cancellation
Reimbursement, we discounted her initial service $contingent on a year service agreement.If *** had made us aware she was having persistent problems with pest, I would have set her up with unlimited free re-services to get her home taken care of as I do with all of our customersMany pest require customized treatment and may need treated more often dependent on factors such as the pest's life cycle.She claims we only spent minutes on her homeOur GPS system confirms that our Field Expert spent at-least minutes servicing her home.She mentioned the interior of her home never being treated, we treated the interior of her home on 5/23/Anytime she wanted the interior of her home treated again all she had to do was call and ask, we would have come treated the interior of her home for free at anytime, even if her regular maintenance service was not due.When ***'s service was due in December she requested to postpone her treatment, which we do not recommend since most of our products have a month residualConsidering that *** wanted us to postpone regular treatments and hadn't requested a reservice since 9/8/I had no way to realize she was dealing with pests.She also said our Customer Care Representative Ricky made it difficult to cancelHe is one of our most seasoned staff and I have never received a complaint about him but I will certainly follow up with him to ensure our customers are being treated kindly.I believe Ricky offered to send *** a copy of her signed service agreement because it details our free warranty services, early cancellation reimbursement, and subscription details and she did not seem to understand these things.Regardless, I am going to waive ***'s $Early Cancellation Reimbursement bringing her balance to $0, clearly there were misunderstanding about the service agreement and I will not charge her for something she doesn't understandHer account was cancelled on 4/12/and will remain cancelled. If *** has any questions or concerns I urge her to contact me.Kind Regards, Emily B.Office Care Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12114530, and find that this resolution is satisfactory to me
Regards,
*** ***
We closed a home back in January with a clearance report from Joshua's pest control - We are notified by the buyer they found wood fungus on the property We called back Joshua's pest control to discuss it with them and have them "reinspect" - where it was oops - there is fungus but it is over 15' so we don't inspect that area I asked them to show to me where that is on the clearance and it is nowhere on the report - they also told me they verbally told the seller, which my seller said they did not do
*** was completely unhelpful and was willing to "charge" me for a reinspection At this point it will be going to legal action If you are looking to sell a home or an agent representing one please use anyone other thank Joshua's pest control!