Joshua's Pest Control

Joshua's Pest Control came to Rolla MO, and solicited door to door for their service. They convinced my son, who has autism, to sign their contract for 4 quarterly outdoor sprayings, for $99.00. A local company, R& J Pest, charges $88.00 each time, no contracts, and they spray outside and inside. Then to cancel their contract, my son had to pay $139.00 for early termination of their contract. What a total scam. Should be 0 stars.

Brian Haller
1215 Kadison Ct.
Rolla, MO

misleading, treatments do not work. huge cancellation fee

Hi,I wanted to provide you with a written response regarding [redacted]'s complaint.I coupon'd [redacted]'s account for the service completed on his home on 1/4/2017. While our Field Experts vehicles are GPS tracked, I do not want to charge [redacted] for a service he does not believe he received. I offered...

unlimited free re-services to get the pest activity under control, as we have done for many customers, but did not get a response from Mr. [redacted].We do still ask that he pays us the initial discount that we gave him as it was contingent on a 1 year service agreement. We discounted his initial service $130.00.I have tried to contact [redacted] regarding his account several times. I urge him to call me if he has any questions regarding his balance or the treatments we did on his home.Thank You.Kind Regards,[redacted].

We closed a home back in January with a clearance report from Joshua's pest control - We are notified by the buyer they found wood fungus on the property. We called back Joshua's pest control to discuss it with them and have them "reinspect" - where it was oops - there is fungus but it is over 15' so we don't inspect that area. I asked them to show to me where that is on the clearance and it is nowhere on the report - they also told me they verbally told the seller, which my seller said they did not do.
[redacted] was completely unhelpful and was willing to "charge" me for a reinspection. At this point it will be going to legal action. If you are looking to sell a home or an agent representing one please use anyone other thank Joshua's pest control!

Hi Mr.
[redacted],
Thank you for taking the time to let me know about your frustration with...

our
service. I take a huge amount of pride in my employees clearly and
transparently explaining the twelve month agreement. I do several different
things on my end to ensure that my new customers understand the twelve month agreement.
1. On the agreement there is a calendar that details the months we will be completing
the first five services.
2. The only thing I put in bold on the agreement is "(12) twelve
months".
3. New customers are required to initial the following; "An initial
treatment costing less than $219.00 is based on a minimum (12) twelve month
agreement as indicated above. If service is cancelled prior to fulfilling the
(12) month agreement by refusing to receive or pay for service as indicated in
the above calendar and pricing, for any reason, the customer agrees to pay the
difference between $219 and the and the discounted price of the initial
treatment."
4. Another signature at the bottom confirming that you accept the agreement.
5. A copy of your signed agreement given with you before the service begins.
6. Our office calls before our service begins to go over the agreement over the
phone, and confirm that you understand both the agreement and the cancellation
reimbursement charge if the account is closed early. The welcome call was
completed for Mr. [redacted] on 6/3/14 at approximately 12:19 P.M..
I hope you can see that I have good intentions, and I that I work hard to
ensure that every customer clearly understands what our service entails. Please
review our main company Revdex.com page to see that we have no other complaints from
our thousands of current customers regarding our agreement.
I want Mr. [redacted] to feel we have reached a fair resolution. I have two separate
proposals:
 
1. In regards to your statement that "neither my wife nor I have noticed an
appreciable difference in the numbers of pests that are in or near our house
and it doesn't make sense to pay for something that is not needed." The
second and final required initial on the agreement was that you understood that
we return for free between your quarterly services. In your case you have only
used one free warranty service on September the 14th. Treating for
snails, ants, and spiders (the pests you marked as your home's largest issues)
is a process. I propose that we use your unlimited free warranty services and get the
pests under control.
2. If the first proposal does not interest you, I will defer to what you think
is fair. If you think that we should close the account immediately, I will
agree to any amount you think is fair in regards to the early cancellation
reimbursement (in your case $150). If you feel the fairest option is to close
the account with no charge I will agree to that as well. If you close the
account immediately my only request is that you let me know where we failed to
clearly explain the terms of our service so we can avoid any future customers
experiencing the same issue.
Again, thank you for letting me know of the mistakes we have made in the six
months you have been our customer and I will continue to review our processes
to see where we can improve our communication with our new and current
customers.
Kind regards,
[redacted]
Joshua's Pest Control
858-547-9900

Hi,I wanted to provide a written response regarding [redacted]'s complaints.She claims we have charged her for a service that we did not complete. We have not serviced her home since 1/25/2017 and she paid for that service on 1/26/2017. The amount of $140 she owes us is an Early Cancellation...

Reimbursement, we discounted her initial service $140 contingent on a 1 year service agreement.If [redacted] had made us aware she was having persistent problems with pest, I would have set her up with unlimited free re-services to get her home taken care of as I do with all of our customers. Many pest require customized treatment and may need treated more often dependent on factors such as the pest's life cycle.She claims we only spent 5 minutes on her home. Our GPS system confirms that our Field Expert spent at-least 18 minutes servicing her home.She mentioned the interior of her home never being treated, we treated the interior of her home on 5/23/2016. Anytime she wanted the interior of her home treated again all she had to do was call and ask, we would have come treated the interior of her home for free at anytime, even if her regular maintenance service was not due.When [redacted]'s service was due in December she requested to postpone her treatment, which we do not recommend since most of our products have a 3 month residual. Considering that [redacted] wanted us to postpone regular treatments and hadn't requested a reservice since 9/8/2016 I had no way to realize she was dealing with pests.She also said our Customer Care Representative Ricky made it difficult to cancel. He is one of our most seasoned staff and I have never received a complaint about him but I will certainly follow up with him to ensure our customers are being treated kindly.I believe Ricky offered to send [redacted] a copy of her signed service agreement because it details our free warranty services, early cancellation reimbursement, and subscription details and she did not seem to understand these things.Regardless, I am going to waive [redacted]'s $140 Early Cancellation Reimbursement bringing her balance to $0, clearly there were misunderstanding about the service agreement and I will not charge her for something she doesn't understand. Her account was cancelled on 4/12/2017 and will remain cancelled. If [redacted] has any questions or concerns I urge her to contact me.Kind Regards, Emily B.Office Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]