Joski Tile and Carpet

From: Washington Quarters Manager Sent: Tuesday, January 24, 12:PM To: info Subject: Case ID [redacted] Please see attached proof of refund to Mr [redacted] Mr [redacted] submitted an application to our office December 20, There were conditions we asked him to meet in order for us to approve his application, and placed him on our waiting list until he made a decision He notified us he would like to cancel his application January 14, I spoke to Mr [redacted] January 16, and explained to him refunds are processed at our corporate office I also explained (per company policy) these can take approximately – days to receive, but typically get processed faster than that His deposit refund was processed on the same day, refund check (see attached) was cut January 17, 2017, and mailed to Mr [redacted] January 20, I also left a message for Mr [redacted] letting him know it had been mailed to him Please feel free to contact me with any further questions you may have Thanks, April M*** | Community Manager Washington Quarters Apartments & Villas Capitol Drive | Avon, IN Phone: (317) 272-| Fax: (317) [email protected] | www.Wash-Quarters.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To Whom it May Concern, Per the customer’s request, my Regional Manager has been given Ms***’s email address and phone number, and will be contacted today. Unfortunately Ms***’s report includes information. Ms*** had a small water leak coming from
upstairs, which has been repaired This issue began 6/1/17, when she had a small leak coming from her bathroom ceiling due to a tub cartridge that needed replaced in the unit above her. Our Maintenance Supervisor replaced the cartridge and caulked the spout, then painted the stain in her ceiling with Kilz. We didn’t hear back from her until 8/3/(months later), when she reported the leak again, and our Maintenance Tech re-caulked the spout to stop the leak. On 8/8/she reported the leak again. Our Maintenance Supervisor then found the manifold was bad and the spout had originally been installed incorrectly. We then contacted Preferred Mechanical to make the necessary repairs, which was scheduled for 8/10/17. In the meantime, she did have a small drip in her ceiling when the upstairs neighbor took a shower, which she told our Maintenance Supervisor she was okay with until Preferred Mechanical came to repair it. After the repairs were made, our Maintenance Supervisor informed the Ms*** that we needed to wait for it to dry prior to the drywall repairs being made. The painters completed those repairs on 8/15/17. At this time all repairs have been completed in her apartment. I have tried contacting Ms***, but she refuses to speak to me. She is also in violation of her lease because she has an unauthorized occupant living in the apartment. Please feel free to contact me with any questions you may haveApril M*** | Community Manager Washington Quarters Apartments & Villas Capitol Drive | Avon, IN Phone: (317) 272-| Fax: (317) [email protected] | www.Wash-Quarters.com

From: Washington Quarters Manager Sent: Thursday, July 13, 5:PM To: info Subject: Case ID *** Re: *** *** Case ID*** Mr***’s lease expiration was November 20, 2017. On April 14, he notified us he would be terminating his lease because he bought a house and was relocating out of state. At the time notice was given, he paid a termination fee of $1,650, which is equal to 2x the monthly rent of $(as stated in his Lease Agreement), and listed his move out date as June 13, 2017. Mr*** turned in keys on June 14, and paid for the carpet cleaning, as required in the Lease Agreement During the move out inspection it was noted there were carpet stains which required stain removal, in addition to the regular carpet cleaning, at a charge of $75.00. It was also noted the four stove drip pans needed to be replaced at a charge of $36.00, as listed on the “Estimated Move-Out Cleaning and Damage Charge Schedule”, which was signed at the time Mr*** gave his Notice to Vacate the apartment. There was also a balance due of $at move out for an additional day, due to Mr*** not turning in keys until June 14, Security Deposits are forfeited when a resident terminates their lease as stated in Section of the Lease Agreement, which states “In the event the apartment is abandoned or otherwise vacated before the lease expiration date, Resident will forfeit Security Deposit”. Therefore Mr*** forfeited his Security Deposit when he terminated his lease. Please feel free to contact me with any further questions you may have Best, April M*** | Community Manager Washington Quarters Apartments & Villas Capitol Drive | Avon, IN Phone: (317) 272-| Fax: (317) [email protected] | www.Wash-Quarters.com

From: Washington Quarters Manager <[email protected]> Sent: Tuesday, January 24, 2017 12:08 PM To: info Subject: Case ID [redacted]   Please see attached proof of refund to Mr. [redacted].    Mr. [redacted] submitted an application to our office December 20, 2016.  There...

were conditions we asked him to meet in order for us to approve his application, and placed him on our waiting list until he made a decision.   He notified us he would like to cancel his application January 14, 2017.   I spoke to Mr. [redacted] January 16, 2017 and explained to him refunds are processed at our corporate office.  I also explained (per company policy) these can take approximately 30 – 45 days to receive, but typically get processed faster than that.    His deposit refund was processed on the same day, refund check (see attached) was cut January 17, 2017, and mailed to Mr. [redacted] January 20, 2017.   I also left a message for Mr. [redacted] letting him know it had been mailed to him.  Please feel free to contact me with any further questions you may have.   Thanks, April M[redacted] | Community Manager Washington Quarters Apartments & Villas 40 Capitol Drive | Avon, IN 46123 Phone: (317) 272-6595 | Fax: (317) 272-7399 [email protected] | www.Wash-Quarters.com

From: Washington Quarters Manager <[email protected]> Sent: Thursday, July 13, 2017 5:27 PM To: info Subject: Case ID [redacted]   Re: [redacted] Case ID[redacted]   Mr. [redacted]’s lease expiration was November 20, 2017.  On April 14, 2017 he notified us he would be...

terminating his lease because he bought a house and was relocating out of state.  At the time notice was given, he paid a termination fee of $1,650, which is equal to 2x the monthly rent of $825 (as stated in his Lease Agreement), and listed his move out date as June 13, 2017.  Mr. [redacted] turned in keys on June 14, 2017 and paid for the carpet cleaning, as required in the Lease Agreement.  During the move out inspection it was noted there were carpet stains which required stain removal, in addition to the regular carpet cleaning, at a charge of $75.00.  It was also noted the four stove drip pans needed to be replaced at a charge of $36.00, as listed on the “Estimated Move-Out Cleaning and Damage Charge Schedule”, which was signed at the time Mr. [redacted] gave his Notice to Vacate the apartment.  There was also a balance due of $34.00 at move out for an additional day, due to Mr. [redacted] not turning in keys until June 14, 2017.   Security Deposits are forfeited when a resident terminates their lease as stated in Section 23 of the Lease Agreement, which states “In the event the apartment is abandoned or otherwise vacated before the lease expiration date, Resident will forfeit Security Deposit”.  Therefore Mr. [redacted] forfeited his Security Deposit when he terminated his lease.    Please feel free to contact me with any further questions you may have.   Best, April M[redacted] | Community Manager Washington Quarters Apartments & Villas 40 Capitol Drive | Avon, IN 46123 Phone: (317) 272-6595 | Fax: (317) 272-7399 [email protected] | www.Wash-Quarters.com

I purchased a spec home three years ago, and Joski was the flooring contractor. I have called and called to get them to come back and fix some tile in my kitchen. Every time I call I get the same message: "I will let you know the next time I have someone in your area." ....I never received a call back.
This is some of the worst customer service I have ever experienced.
I would not recommend them as a contractor.