Josowitz Roofing

The client's remarks are accurate Their information was supposed to be marked as "DNR" (do not resell) but the account as missed This is a manual process and unfortunately in this situation was not completed properly.I can assure you that this process has now been completed, since I have completed it myself and have physically remove the contact information from out database The product has been returned and the account has been closed (and removed)

This issue has been resolved; RA# has been sent to the customer and no restocking fee has been charged The customer has been removed from our call list.The pens were a pen, not for a dozen It is unfortunate, but there was misunderstanding on the price of the pens.If there is
anything else we can do please let us know.Thanks***

This company was called and sold a case of hand cleaner. When they called to say that the person did not have authorization to place the order we provided a return authorization shipping label. The account was then credited out per their request. No monies were ever/yet paid on the product so there...

is nothing to refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This order was resolved as requested in the complaint, before we received the complaint. We accept returns without a restocking fee if returned within 30 days of the order date. Everything was credited out and the customer was emailed a credit receipt.

We did speak [redacted] and conveyed to her about a sales promotion we were having and she agreed to purchase 1 case of bulbs at our sales price.  We did not ship it directly to her name, a copy of the shipping label is below:She is correct we do have 3 offices up and down the east coast and...

all customer service requested are routed out of our corporate office.  The product was refused when it arrived at her facility and the product came back to our warehouse and the issue was resolved.

The client's remarks are accurate.  Their information was supposed to be marked as "DNR" (do not resell) but the account as missed.  This is a manual process and unfortunately in this situation was not completed properly.I can assure you that this process has now been completed, since i...

have completed it myself and have physically remove the contact information from out database.  The product has been returned and the account has been closed (and removed).