Joud Construction Company, Inc.

Dear ***, We received copy of the complaint was filed to Revdex.com on September 12, 2017, however, I disagree with your "statement of problem" Despite of all my previous emails in the past couple of weeks addressing and explaining all the pending issues, I want to reiterate again
addressing all the and misleading information were filed in your statement: Our scope of work was completed for while agoFinal punch list was issued on 7/31/addressing all pending items with your signatureSince then, we were working around the clock with our crews to finish all punch list itemsAll drywall, electrical, windows, low voltage, and plumbing were completed 100% and passed inspections, even finish carpentry was completed other than weatherstripping for exterior doors waiting on paint finishingPainter was on schedule for times but you canceled him stating that you don't want him to show up to the very end after you move your furnaturesWe asked you multiple times in writing to have your concrete guy give us the finish grade elevation so we can install the compressors but refused and prevented him of doing it due to your other problem with finish grading around both housesAll these efforts to close your project were before any request of any money for current balance or any additional extra workPreviously addressed the window issues explaining that all claimed scratches it could be caused by either one of all employees including yours and us at the site because we are not the only people are working at the projectYou have more than 10-employees were working on interior and exterior of the project until nowFurthermore, I have a pictures showing your block & concrete contractor cutting the blocks on the scaffolding boards next to all windows and damaged few of the blanket boardsHowever, with your insistence, accusation; and In a very good faith, I decided to cooperate and send you a crew to restore most of these damages but you insisted on abusing your power as an owner and make it so complicated and unsatisfactory item, and again calling the company without our knowledge asking them for quote to be used for manipulating us for higher credit even with no proof who did it!!! I never willingly agreed on segregating the contract warranting you of the bad consequences but you forced on us threatening by canceling the contract(review all our correspondences at the time)Consequently, I agreed to your request by having you signing release of liability! Our contract inclusion, exclusion, and allowances are very clearedAll additional works and change orders are legal part of the original contracts and subject to the same terms and conditions, I never deceived you!! You may had asked me questions at the job site about some items where my answer wasn't firmed since I didn't have an access to the contract documents. Our latest itemized change order for upgraded items was addressing specifically all items were requested directly by you from our sub contractors without our knowledge.How come are you denying it as never disclosed to you and calling it detouring from contract( we have evidences and witnesses from all subs)?? Everyone complied to your requests taking it in consideration as an owner's demand and needs to be done, but they have to get paid for it, Joud can't eat these costs, it's not fair!!!! (please review our detailed scope of works carefully, emails, and texts)Superintendent was hired and assigned to your projectHowever, the delinquency by your architects, engineer, and city have caused us huge damages by postponing the project estimated delivery time to almost double increasing our daily project expenses including supervision in which had to cut the bleeding and continue supervising the project ourselvesNo one asked for your interference; actually , it turned out to much complicated situationNow you made it sounds that we seeked your help to supervise and finish the project ignoring all our efforts managing and coordinating your subs!!! In your complaint mentioned $as '" Disputed amount", what is this about?? Previously, I have given you credits for all contract items were completed by your crews( deductive change orders)All credits were deducted from final remaing balanceI sent you emails in the past couple of weeks inviting you for a meeting for reviewing the project documents, exclusions, inclusions, allowances, and credits but never responded but chose to file complaint??? Copy of this email it will be attached (CC)to our response to Revdex.com with all previous emails as a proof of our invitation to settle all pending issues and close this project soon!! Project settlement proposal: In regarding to your desired settlement, the following conditions must take place first: Within the next 24-hours, both owner and Joud construction must schedule a meeting either at our office or at the project site for accomplish the following: Review project contract's scope of work Owner and contractor to strictly follow the contract documents without using her assumptions as usual as a guideline for final settlementReview all change orders with current pending once review all exclusions, inclusions, and allowances Review all owner credits as stated in the contract documents and allowances Review project financial accounting with all previous payments and outstanding balance Assess all pending items to be completed in our previously signed final punch listIt is owner choice whether to accept contractor's proposed credit for pending items/issues or allow contractor to finish it after signing new document guaranteeing the final paymentJoud construction is not responsible for any back charge from other vendors because we didn't hold anybody from doing their workPaint work was canceled by owner timesFurthermore, we had given you the option to let the painter finish his work before your shutters installation and pay him from our final balance to eliminate any excuses!! Owner to provide unconditional easy access to the project for allowing Joud's crews finishing their work without owner interruption in the schedule between the hours of 7:00Am-5:PM..!!! Final walk as stated per our final previous punch list and have it signed by both owner and contractor after all pending items are completed. Joud construction provides "unconditional waiver releases upon progress payment" for all previous payments(which was provided before with each payment request) , and conditional waiver upon final payment laterAls, Joud provides "unconditional waivers upon progress payments" from subcontractors for previous payments with conditional waiver upon final paymentFinal payment is due immediately upon request after providing owner with all waivers Joud construction will not be held responsible for any delay might be caused by others including city, engineers, utilities,..etc As soon as our proposed meeting has been scheduled, and final settlement agreement has been reached, Joud construction will schedule all crews within maximum 5-business days to finish all related items to its scope of workPlease advise Best regards, *** *** President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
dear [redacted], we both parties have settled our conflicts  as of 10/6/2016 around 530 pm ,you can close case, thank you dr [redacted] and [redacted]

To Whom It May Concern:In regards to the above filed complaint ID #, there was a resolution with the consumer. Mr. [redacted]'s desired resolution was new flooring, we credited him the amount of $5,324.00. Please see attached documents.Please email me or call me with any questions or...

concerns.Sincerely,[redacted]Office Manager[redacted]@joudconstruction.com

[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .12379165, and find that Mediation is necessary.
Thank you.

Hi [redacted],In regards to the above filed complaint ID #, there was a meeting between [redacted], President of Joud Construction Company, Inc. & the homeowners, Rupal [redacted] MD & Janek [redacted]. Dr. [redacted] signed the attached form from the CSLB that the issue was settled.Please email me or call me...

with any questions or concerns.Sincerely,[redacted]Office Manager

[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .12379165, , and find that Mediation is necessary.
Regards,
[redacted]